LinkedIn Customer Service Issues

Archive 112

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #112. It includes a selection of 20 issue(s) reported February 3, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Dear LinkedIn, I recently discovered my account has been permanently restricted due to suspicion of using automation, which I never did. I am the owner of a small institute providing training for mental health professionals. My networking strategy involves sending messages to new connections to offer additional information after they accept my invite. I was unaware of the daily limit on connection requests until yesterday, which I believe is [redacted] a day. As my professional network heavily relies on LinkedIn, this restriction is distressing. I assure you that I will comply with any limits in the future. Please reconsider my account restriction. Thank you, Rebecca W. Hudson Valley Psychodrama Institute Highland, NY [redacted] www.hvpi.net [redacted] [redacted]/[redacted]
Reported by GetHuman-hvpi on Mittwoch, 3. Februar 2021 16:20
I have been working on my LinkedIn profile for several weeks. Today, when I tried to log in, I encountered a "let's verify" window. Despite clicking the correct image, I kept getting redirected to the login page. After attempting a password reset, it informed me that there was no account associated with my email. The same issue happened when I tried to update our company profile. I ended up creating a new account with the same details only to find all my weeks of work on both profiles had disappeared. I also attempted to use the live chat feature, but the "start chat" button was unresponsive. When I called [redacted], I reached a recorded message instructing me to press a number for LinkedIn address but then the call ended abruptly.
Reported by GetHuman5722803 on Donnerstag, 4. Februar 2021 18:47
I have been working on my LinkedIn profile for several weeks. Today, when trying to log in, I was prompted to verify my account. Despite repeatedly clicking the correct images, I was redirected back to the login page. After attempting to reset my password, I was informed that no account was associated with my email. The same issue occurred when updating our company profile. Upon creating a new account, all the progress I made on both profiles disappeared. I also tried to contact support through live chat and phone, but encountered technical difficulties. Can anyone advise on how to resolve this?
Reported by GetHuman5722803 on Donnerstag, 4. Februar 2021 18:55
Beware of the fake Terry Fowler Carpenter profile on Facebook owned by a stalker named Doris Campagna. They actually reside in the mountains, not in Oldham County. The profile picture on the fake account may portray you as immature, which is not common behavior for someone in your age group approaching 70. Remember, ***** ***** is located in South Dakota, United States.
Reported by GetHuman5726692 on Samstag, 6. Februar 2021 12:29
My LinkedIn account has been permanently restricted, and I am seeking assistance to resolve this issue. Initially, I created an account with my Gmail [redacted] without a complete understanding of LinkedIn's policies. Subsequently, I created a similar account using my other Gmail, [redacted], unaware that this was not allowed. Both accounts have now been permanently restricted. I am requesting that my [redacted] account be deleted and the [redacted] account be unrestricted. I have now gained a better understanding of LinkedIn's policies and will adhere to them moving forward. Your help in resolving this matter would be greatly appreciated as having a profile on LinkedIn is important to me. Thank you. Sincerely, U.W. Tabassum
Reported by GetHuman-wajihata on Montag, 8. Februar 2021 06:18
My professional account was unexpectedly deactivated before Christmas without any explanation. I attempted to restore it by submitting a copy of my passport, but only received an automated response promising follow-up, which never occurred. I refunded the payment for the account, which was deducted from my bank account. However, I did not receive any further communication or attempts to charge the monthly fee. As of today, I remain unaware of the reason for the closure of my account and would like to reactivate it.
Reported by GetHuman5736206 on Dienstag, 9. Februar 2021 13:50
Last December, my bank account was compromised with fraudulent charges. The latest unauthorized transaction was a $75 charge on 12/12/[redacted] for a Linked In Account. I am Ruth Elizabeth Cook, a member of Redwood Credit Union. I have no recollection of making this charge as I am no longer active in business. I suspect my account details were used without my consent, and a fraud investigation is ongoing. Any assistance on tracking and resolving this issue would be greatly appreciated. Thank you, Ruth Elizabeth Cook
Reported by GetHuman5738555 on Mittwoch, 10. Februar 2021 00:46
I filed a report on a comment made on 2/10/21 regarding Kamala Harris becoming the new vice president. The comment by Bruce Rolls insinuated inappropriate behavior by stating, "She is proof that a good set of knee pads is all you need." I reported it for sexual harassment and gender discrimination. The response I received from the Trust & Safety Team stated that after a thorough review, the comment did not violate the community guidelines. It is hard to accept this decision as the comment clearly suggests something highly inappropriate about Ms. Harris and does not align with professionalism or relevance to the original post.
Reported by GetHuman-hscheehl on Mittwoch, 10. Februar 2021 17:12
My LinkedIn account has been blocked for a long time. The LinkedIn team requested my identification, but every time I email my ID, LinkedIn says it's unreadable. I haven't used my account since [redacted]. Just this month, I tried to open a new account, but yesterday I found out it's restricted. I want to know why LinkedIn is punishing me and what I did wrong. I want to get back on LinkedIn as I have global contacts who miss me. I don't understand why both my old and new accounts are blocked and restricted.
Reported by GetHuman-meximch on Donnerstag, 11. Februar 2021 16:27
I was charged Rs. [redacted] for renewing my Recruiter Lite subscription for February and March [redacted], despite requesting to cancel postings and the subscription. No notification was sent prior to this charge. I no longer require the service, so refunding Rs. [redacted] to my card and closing my account is requested. I have also sent my payment history and account information via email. Please process the refund promptly. Thank you.
Reported by GetHuman5773180 on Montag, 22. Februar 2021 14:40
I am dismayed that LinkedIn Learning sponsors a course titled "Being Less White." This type of course perpetuates racism and goes against evidence-based learning. It is concerning how courses like this paint entire ethnic groups in a certain way. Instead, we should focus on promoting equality and helping underserved communities regardless of their skin color. It would be more beneficial to educate on community support rather than promoting divisive narratives. Courses that encourage guilt or assign characteristics based on race are not productive. It is important to approach these issues in a more inclusive and understanding manner without contributing to racial tensions.
Reported by GetHuman5778051 on Dienstag, 23. Februar 2021 19:10
I am unable to access LinkedIn as my account was disabled when I changed my email in December [redacted]. I need help restoring my account with my current email. I can reach the LinkedIn homepage now, but my new email is not being recognized, and I can't reactivate my account. My old email is no longer valid. I need assistance to resolve this issue as I am currently locked out of LinkedIn.
Reported by GetHuman-paulmsha on Dienstag, 23. Februar 2021 19:14
Good morning, I am writing to request assistance as our account was deleted in [redacted] yet still appears active in search engines today. We received an email on February 20, [redacted] stating: "We're sorry you've decided to leave us. Your LinkedIn account has been closed. Although you can no longer access it, it will take a few weeks before your public profile is removed from search engines. You may still receive invitations from LinkedIn members and groups. You can reactivate your account within 20 days from today by logging in again; or if you wish to reactivate it within the next 48 hours, you can use this link: Reactivate my account." Therefore, we kindly ask to be contacted at +02.[redacted]8 or via email at [redacted] to definitively delete the account as we want to create a new one. The account in question is NAVA VIGANO & ASSOCIATI. I look forward to your kind feedback. Thank you very much.
Reported by GetHuman5779945 on Mittwoch, 24. Februar 2021 11:25
Hello, I signed up for a LinkedIn premium subscription on January 29, [redacted], and provided my card details during the process. On Friday, February 26, [redacted], I canceled my subscription. However, today, February 28, [redacted], Rs.[redacted].60 was deducted from my account without any prior notice. I am puzzled as to why this amount was debited after I had canceled my subscription without any notification. I do not wish to utilize any premium or recruiter services from LinkedIn, and I am requesting a refund. The transaction includes Job Views, promotion, and invoice number [redacted]. I did not authorize LinkedIn to debit any amount without my consent or prior notification, especially after canceling my subscription a month ago and expressing that I do not require any additional services.
Reported by GetHuman5792265 on Sonntag, 28. Februar 2021 08:45
Good Morning, I suspect that a company has created a profile using my name and professional details without my authorization. My professional title is associated with Delaware Heart and Vascular Clinic on LinkedIn, although I do not have a LinkedIn account to verify the information. I would appreciate it if you could investigate this matter and provide me with details of the fraudulent profile, including the associated email and phone number. When I tried to access the page using my contact information, it correctly indicated that I do not have an account on LinkedIn. This situation is impacting my reputation at my current workplace. Name: H. Redding Company: Delaware Heart and Vascular Clinic Valid email: [redacted] Valid phone number: [redacted]
Reported by GetHuman5795265 on Montag, 1. März 2021 15:09
Hello, my name is Antonio Solis Parra. I opened a free account on Linkedin, but upon reviewing my bank statements, I noticed that I have been charged 61 euros for Sales Navigator for 10 months. I don't recall signing up for this service as I only joined Linkedin for free to participate in a European project. Here is the payment history: - Feb 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € - Jan 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € - Dec 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € - Nov 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € - Oct 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € - Sep 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € - Aug 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € - Jul 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € - Jun 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € - May 27, [redacted]: Inmail Renewal of Sales Navigator Professional subscription (Monthly) 61.97 € I would appreciate it if you could refund me for these 10 months of payment. I have already cancelled the service as I don't understand how it got activated. My activity on Linkedin is minimal. Thank you for your attention.
Reported by GetHuman5810192 on Freitag, 5. März 2021 13:43
I have an old LinkedIn account associated with the email address [redacted] (Profile: linkedin.com/in/daniel-lançon-[redacted]2). Unfortunately, I no longer have access to this email as it has been deleted. The password, which used to be Daniel6, no longer works. In [redacted], I attempted to update this account but it seems a new account was created with the email [redacted], which I can access. Could you assist me in transferring the old account to the new one so I can retrieve my old contacts? Additionally, what steps should I take to update the current accessible account [redacted] with a new email without creating a new account? Thank you for your anticipated support. Best regards, D. Lançon
Reported by GetHuman5811546 on Freitag, 5. März 2021 19:18
Hello; I signed up for a premium sales navigator account for a month. Unfortunately, my credit card was declined, and I was unable to cancel the subscription. LinkedIn attempted to charge my account and also my PayPal today, just four days before the free trial ended. My PayPal is linked to my savings, so I really need the money back. Please consider my request for a refund. I have already canceled the premium subscription today. Thanks
Reported by GetHuman-mrpiscoy on Dienstag, 9. März 2021 02:12
Hello, I would like to kindly request to stop receiving emails from your company. I have already unsubscribed multiple times from all your services, and yet I keep getting emails. It is frustrating and I do not wish to receive any more newsletters. Additionally, sending emails from a do-not-reply address makes it difficult for me to reach out to you in a different way. Please respect my preferences and cease sending any further emails, except for notifications from LinkedIn confirming my unsubscription. Thank you, Marie
Reported by GetHuman5822812 on Dienstag, 9. März 2021 08:39
I am trying to merge my two accounts on LinkedIn, but I have been reaching out for help and only receiving notification emails saying someone will contact me. It has been 3 days, and I am still waiting to chat with someone. I am frustrated with the lack of response and ownership from your team. Thank you.
Reported by GetHuman-pgnorth on Dienstag, 9. März 2021 11:06

Help me with my LinkedIn issue

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