LinkedIn Customer Service Issues

Today, I was shocked to discover that the media I uploaded to my LinkedIn profile over the past three years is not visible to others who view my profile. This includes the "featured" section and photos in the experience and education sections. Even though it appears visible in the "Edit Mode" of my profile, I have set my profile photos visibility to "All LinkedIn Members." I have been applying for scholarships and using my LinkedIn profile as a portfolio, but I have been rejected from all of them due to this error. It seems that the media is not activated for public viewing as I intended. I have come across answers stating that you activate it for some profiles and not for others, which I find deeply troubling. This issue is crucial for me as my scholarship and future opportunities are at stake. I kindly request a prompt resolution to this matter. Thank you.

My LinkedIn account has been restricted because of the volume of messages I sent to my direct, first-degree contacts recently. I sent these messages personally, not through automated means. I typically send messages periodically to my 29,[redacted] first-degree contacts on LinkedIn. I wasn't aware of any specific limitation on the number of messages a member can send to first-degree contacts within a certain timeframe on LinkedIn. I would appreciate it if you could clarify if such a limit exists, and I'd be more than willing to comply. I'm seeking guidance on removing my LinkedIn account from the restricted category. Your responses to these inquiries would be greatly appreciated. Thanks for your help. Best, Jim B.

Dear Sirs, I am writing to inform you of the passing of Raymond J. Harmon, a former colleague and friend. Unfortunately, his work anniversary listing on your platform is incorrect due to his untimely death six years ago. Kindly remove this inaccurate information to respect his memory and avoid causing any discomfort to his family and other co-workers. Please feel free to reach out if you require any assistance in this matter. Thank you, Dale Schramm IT Manager 3M Company

I recently received an email from Peter Beths Weber, which reads: "Hello, I hope you are well. I stumbled upon your profile while looking for a friend. I have to say you are lovely, and I genuinely mean it. I hope you don't mind me saying that. I know this platform is for professional networking, not dating, and I respect that. Your profile intrigued me, and I'd like to chat more and share about myself if you're open to it. I believe anything is possible when we unite our minds and hearts. Good things can come from unexpected places. If you're single and interested, I'd love to connect further. Hope to hear from you soon. Take care and stay blessed. Best regards, Peter." What should I do with this message?

Email: [redacted] I am inquiring about the LinkedIn Page named Arjessa. I currently am an administrator for the page and would like to update the name and URL. The company has [redacted] employees associated with it. I wish to change the name to Humana.fi and the new URL to linkedin.com/humanafi/. This would be the first attempt to change the company name in the last 30 days. We are an affiliated company of Humana Ab Sweden, and all Arjessa branding is transitioning to Humana brand by early April [redacted] for the website and Page. Your assistance in changing the details would be greatly appreciated. Thank you, Mira Nevala

I was recently charged for an annual Pro account subscription after clicking on their 'Trial' link. While I understand that I must have signed up for this given that they have my PayPal information, I want to explain that I have multiple disabilities, including Dyspraxia, which affects my concept of time and memory. I do not see the benefit of having a Pro account and cannot afford the yearly fee. Initially, I might have considered it but abandoned the idea upon realizing I couldn't pay monthly. It seems like I may have intended to address this the following day but forgot. The amount of £[redacted].88 has now been deducted from my PayPal account, leaving me financially strained since I rely on Universal Credits. Typically, there wouldn't have been any funds in that account, but it had just been credited by UC.

I am experiencing two issues with my company's LinkedIn page. The page for Kinsey Investigations, based in California, appears unclaimed. When I initially signed up on LinkedIn, I had trouble creating a company page. I registered as BA Kinsey but later changed it to Kinsey Investigations. I want to claim the company page, as I have owned this corporation since [redacted], but the instructions provided are not working. Moreover, there is an individual named Larry Ingham listed twice on the page - once as a 2nd degree connection and again as a 3rd degree connection in Texas, claiming to work for Kinsey Investigations in Marina del Rey, CA. I would like him removed, but unfortunately, I can only message him through LinkedIn Premium. Thank you, Barbara Wolford Kinsey Investigations www.kinseyinvestigations.com

Hello, I'm Aarati Upadhayay, and I have a LinkedIn account where I serve as the Head of HR at Matrix Cellular International Services. I signed up for a free trial of the premium account but no longer wish to continue. Unfortunately, I couldn't cancel it because the option isn't available on my Android device, and I don't have a computer at home due to the lockdown. I'm unable to go to the office to cancel it either. I'm asking for a refund of the last two charges totaling [redacted] on my HDFC card ending in [redacted] from March 20th and April 20th, [redacted], as these were during the lockdown period. I'm experiencing financial difficulties as I haven't received any salary for the last two months. I hope for your understanding and assistance in this matter. Thank you.

Hello, I hope you are doing well. I am Vladimir Yordanov. I used to work at Law Staff Legal Recruitment. My contract was terminated three weeks ago. I have an issue with my LinkedIn profile, which I created before joining Law Staff. It is now locked with a different password, and I am unable to access it. The email address associated with the account, [redacted], is blocked. Please assist me by sending the recovery details to my original email [redacted] I need to regain access to my account promptly as it belongs to me personally. Thank you. Sincerely, Vladimir Yordanov

I'd like to temporarily deactivate my account, but I keep receiving an error message. It indicates that I need to contact my admin because my account is linked with an enterprise product. The message advises transferring my administrator status to another admin if I am one, or collaborating with my admin to remove the license before deactivating my account. Once these issues are resolved, I can attempt to deactivate my account again through the settings page. The message ends with additional options like Help Center, Press, Blog, and more.

Hello, On March 10th, I signed up for a free trial month of a Premium package. I canceled or revoked the Premium package online on March 25, [redacted], using the customer form. Besides one contact request, I have not used the package and unfortunately cannot continue to use it. After submitting, I did not receive any further confirmation. Honestly, I did not follow up on it then. Now, going through my weekly emails, I noticed a Paypal withdrawal announcement on April 19th for €[redacted].95. I promptly contacted Paypal and found out it had already been debited. I then reached out to Linkedin via email again and asked them to correct this mistake immediately. What should I do now? I viewed the Premium package as part of my work but signed up with my personal banking details because I do not have a corporate credit card. My personal account is now charged, I cannot use the Premium version after testing it, my cancellation was ignored, and I am left with this loss. Please help me!!! Desperate regards, Nicole Bärenstrauch

Hello, I am having trouble accessing my LinkedIn account because I have forgotten my password. I followed the instructions given to add a new email address ([redacted]) on 26/04. I received an email requesting me to confirm my identity to login to my account. However, when I try to use the confirmation link with my new Gmail address, [redacted], I am unable to sign in (saying password incorrect). I want to highlight that I am able to access my Gmail account without any issues, so there seems to be a problem specifically with logging into my LinkedIn account. I urgently need to regain access to my LinkedIn account and would greatly appreciate your prompt assistance. Thank you, Nawaaz Choolun

Hello, this is Peter Adler, my username is adlerpj, and my email is [redacted] I recently received an email regarding my account that I would like to close. Kindly confirm the closure of the account. Thank you for your cooperation.

My account has been restricted and I understand the reasons given, but I find them unconvincing. I am an atheist living in Sudan, a country with a predominantly Muslim population. I have chosen to distance myself from all beliefs and faiths, which has had negative impacts on my life. My goal is to share my knowledge and free my people from ties to Arab culture and religion. While I acknowledge LinkedIn as a professional platform, I see the connections between business, politics, religion, culture, and even current events like the Coronavirus pandemic. I believe Emirates are opposed to democracy and human rights in the Middle East, and I am vocal about this. As an African, I am aware of the corruption in Sudan and I am keen to fight against it. I understand that my views may be challenging, but I stand by them with evidence to support my claims.

Hello, I received a message from LinkedIn on April 29th at 1:24 am (Paris time) concerning a password reset, which I didn't request. Today, I attempted to log in unsuccessfully. Upon entering my email address, I received the message: "We can't find an account associated with this email address." My wife checked by logging in and searching for my name, but I did not appear in the search results. It seems my account has been compromised and deleted. Can you please assist in restoring it? I want to mention that I used my account yesterday and access it daily. For contact, you can reach me at +33 6 22 15 89 05. Thank you, Denis Daumal

Good morning, I'd like to provide a brief overview of an issue regarding two LinkedIn profiles I've encountered. On March 20, [redacted], I initiated a chat with a member named Sanders Maria. Subsequently, I received an invitation from Maria Adele Sanders. While initially assuming they were the same person, a comparison of their profiles revealed discrepancies. Both attended the same school in Weatherford, Texas, but the years did not match. Despite being from the same location, they claim not to know each other. I am concerned that one of these individuals may be attempting to scam others. As I am currently in communication with Sanders Maria, I seek clarification on her legitimacy. I have shared the names and profile links below for your reference. Your assistance in investigating this matter would be greatly appreciated. Thank you, Laison Albarado

I am struggling to regain access to my LikedIn account to reset my password. Repeated attempts have been unsuccessful, and I would appreciate the chance to speak with a real person for assistance. Though reconnecting with LikedIn is not urgent for me as I am happily retired, the continuous identity verification issues are frustrating. Please reach me at [redacted] or [redacted] I go by Patricia Turley Nighswander and reside at [redacted] Burdette Rd., Apt. [redacted], Bethesda, MD [redacted]. Feel free to ask for any necessary information to confirm my identity. Eagerly awaiting your response. Kind regards, Patricia T. Nighswander

Hello, Today, I discovered that I was charged an amount of 29.74 euros due to the automatic renewal of my Premium subscription (I also found out it was automatically renewed, although initially, it was just a trial offer). Please be aware that since the publication of Law No. [redacted]-67 on January 28, [redacted], a service provider is required to inform the consumer in writing, no earlier than three months and no later than one month before the end of the period allowing the rejection of the renewal, of the option to not renew the contract concluded with an automatic renewal clause. As I did not receive any information from you within this timeframe, I am requesting a refund of this amount debited from my account as an advance payment. Thank you in advance for your response. Best regards,

Dear Team, I rely on LinkedIn for my professional endeavors. This morning, as I do every day, I logged into LinkedIn, only to discover that my account, "Dr. Philipp Thonburrow" with the email "[redacted]," has been suspended. I would greatly appreciate it if you could lift this suspension as soon as possible. I am in close communication with a potential client who is expecting a response by Friday! Furthermore, I will carefully review the terms of use to avoid such mistakes in the future. Best regards, Dr. Philipp Thonburrow

I was unexpectedly charged 12,[redacted].00 INR for a premium LinkedIn subscription which is unaffordable for me. I did not receive any prior notification about this change from the previously agreed monthly rate of [redacted] INR. I am the sole earner in my family and cannot bear this unexpected expense. I am seeking a refund, but unable to find the option on the LinkedIn website. The last email I received mentioned issues with my billing card, which led me to believe my subscription would not be renewed or would be at the regular monthly rate. Please cancel my subscription immediately, and provide guidance on how to initiate the refund process.