LinkedIn Customer Service Issues

Archive 91

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #91. It includes a selection of 20 issue(s) reported January 15, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am encountering significant difficulties with my LinkedIn account. When attempting to advertise a job opening on Friday, Jan. 10th, I encountered issues with my credit card, preventing me from making the payment. Despite multiple attempts, I was unable to rectify this issue by updating or removing the credit card. Even a LinkedIn account representative was unsuccessful in changing the payment method and mentioned that the problem would need to be escalated to the technical department. I was advised to have someone else post the job opening using their account due to the uncertainty of when the matter would be resolved. Subsequently, a colleague posted the job opening under their account. However, I have not received any updates from LinkedIn about my account problem, and now I am completely locked out of my account with stringent requests for verification documents such as my passport. This is hindering my ability to recruit staff for my company, NOVA Research Company. I urgently require assistance to restore access to my account. Kindly contact me promptly to address the status of my account at '[redacted]'. You can also reach me directly at my office phone number [redacted].
Reported by GetHuman4253791 on mercredi 15 janvier 2020 15:45
Good morning. I responded to an ad for a LinkedIn Premium trial, expecting to have the opportunity to cancel before being charged if I was unsatisfied. I didn't find the Premium features valuable and didn't receive the option to cancel before being charged $65. Premium added more ads and marketing content, and the InMail feature was unresponsive. I kindly request LinkedIn refund the $65 back to my bank account due to the unsatisfactory service. Thank you for your attention to this matter.
Reported by GetHuman-dustinmy on mercredi 15 janvier 2020 16:27
There has been deception concerning Prince Gupta, who merged company accounts under the domain mail ([redacted]). After being terminated for misconduct, his access to the company's LinkedIn was revoked per the contract. However, he unlawfully combined the account with his personal LinkedIn, transferring confidential connections. Urgent action is required to close his personal account. Additionally, LinkedIn's failure to disclose the original registered email for verification before merging poses a severe threat to privacy and security.
Reported by GetHuman4256784 on jeudi 16 janvier 2020 07:51
Hello. One of my contacts, LeginNyleve (Nigel Dupree), seems to have had his account restricted. I cannot imagine he would have intentionally supported neurodiverse people and those suffering from screen fatigue on his account, which is a growing concern globally. I wonder if there is anything I can do to help him get this valuable resource reinstated. Best regards, Steve Renow
Reported by GetHuman-renows on lundi 20 janvier 2020 02:07
It seems like there might be a reason behind the issue you are facing with your LinkedIn invitations. To enhance your profile's credibility and ensure your invitations are well-received, consider personalizing each one with a brief message explaining why you would like to connect. If you encounter a temporary account restriction message stating "your account is temporarily restricted," try accessing LinkedIn from a computer. Follow any prompts to provide necessary information to verify your identity and regain access to your account promptly. Thank you. Best regards, Emmanuel
Reported by GetHuman4244630 on lundi 20 janvier 2020 08:04
I am experiencing issues accessing my primary LinkedIn account. Despite trying the online help tools, I cannot sign in using my company email, which is connected to Badger Daylighting. My name is Chris Howe on the profile. Additionally, my contacts seem to have disappeared or merged with an old account from 20 years ago. I would appreciate guidance on changing my email and password associated with the Badger Daylighting account. It seems I might have been locked out. Kindly direct me to customer service or arrange for a call from LinkedIn support. Thank you. Best regards, Chris Howe.
Reported by GetHuman4276086 on mardi 21 janvier 2020 18:08
Hello, I am experiencing some issues with my account ([redacted]). It seems to have been restricted. After reviewing LinkedIn's rules, I now understand that I may have exceeded the limits by reaching out to multiple people per day for lead generation purposes and having too many pending requests. I was unaware of these regulations when I began generating leads, and I sincerely apologize. Having the restriction lifted is crucial for our business as we rely on it for lead generation. I assure you that I will exercise more caution in the future. Could you please assist me with resolving this matter? Thank you.
Reported by GetHuman4278465 on mercredi 22 janvier 2020 08:37
I received an email notification purportedly from LinkedIn offering a job if I send my CV to the provided email address. However, when I clicked on "View profile" in the email, it stated that the profile was not found. I want to verify with LinkedIn if this email is legitimate or if it could be a phishing scam that needs to be addressed. The email contains official links and disclaimers, but I couldn't attach an image to this message. --- I received an email notification that appears to be from LinkedIn, offering a job opportunity if I send my CV to the specified email address. When I clicked on "View profile" in the email, it mentioned that the profile couldn't be found. I am concerned this might be a phishing scam and would like to confirm with LinkedIn. The email includes official links and disclaimers, although I couldn't provide an image here.
Reported by GetHuman4280674 on mercredi 22 janvier 2020 20:09
I have recently found my account closed unexpectedly without any prior action taken by me. I am unable to access my profile and came across an email stating, "We're sorry to see you go. Your LinkedIn account is now closed. Although you no longer have access to it, it'll take a few weeks for your public profile to disappear from search engines. You may still receive invitations from LinkedIn members and groups." The provided reactivation link seems to be ineffective, and upon attempting to log in, it indicates that my email is unrecognized by LinkedIn. Could you kindly assist me in resolving this matter promptly? I am eager to reactivate my account at the soonest opportunity. Thank you for your help. Best regards, Giovanni M.
Reported by GetHuman-giomabr on jeudi 23 janvier 2020 14:32
Dear Helpdesk, I am unable to access my account, [redacted], from my notebook, only from my phone. I need to log in from a new device, but I can't receive the verification code on my old phone number +3[redacted], which I no longer use. I have updated my new number on the mobile app to +3[redacted], but I am not receiving the verification code on this new number. Can you please assist me in updating my phone number in the system to +3[redacted] so I can receive the verification code? Additionally, I would like to reset my password as a precaution since I didn't save it properly. If you require any further verification to confirm my identity, please contact me via phone or LinkedIn, as I receive messages on my new number. Thank you for your anticipated assistance.
Reported by GetHuman-ityu on jeudi 23 janvier 2020 18:12
Hello, I am a member of the marketing team at Camatic Seating and I manage the company's account. A problem we are encountering is confusion between our account and the corresponding Page created with the same name. This confusion is leading to difficulty in deciding where to post and who to follow. It is also hindering our ability to track post analytics effectively. Is there a solution to clearly differentiate between the Page and the account? We seek a way to address this issue to avoid further confusion among our team members and connections. Your assistance would be greatly appreciated. Thank you.
Reported by GetHuman-eshitab on vendredi 24 janvier 2020 01:39
I received this email today and need help with my account. Unfortunately, I am unable to find a contact number for support and cannot access my account using my Username or other identifying details to reset my password. Could someone please provide me with a support phone number? Thank you. - Jim S. from Med-Van.
Reported by GetHuman4287504 on vendredi 24 janvier 2020 15:05
Doris Campagna has been using Theresa Carpenter's old driver's license, pretending to be her for the past years. Theresa is unable to access Facebook as the company states the ID belongs to Doris. Despite hiring lawyers, Doris and Richard D Lauersdorf continue their actions, posting pictures of her family obsessively. The situation has caused distress. Doris is using Photoshop to alter photos to defame Theresa. LinkedIn is also affected but the problem remains unresolved. Assistance is needed to address this issue. The situation is distressing, and guidance on similar problems like deactivating accounts, getting a refund, cancelling premium subscriptions, reactivating a company page, or adjusting account settings would be appreciated. Locked out of LinkedIn after submitting license information. Seeking a resolution. Concerned about an account linked to a specific email address and looking for help on these matters.
Reported by GetHuman4288216 on vendredi 24 janvier 2020 17:47
Hello, I previously worked at Dragon Rouge Limited in the UK. I had a LinkedIn account linked to my personal email, but when the company transitioned to LinkedIn/Sales Navigator, I updated it to my work email. I used to manage the platform, which is now handled by James Byrne. My contacts are connected to my work email, and I'm unable to create a new LinkedIn account. I would appreciate any assistance in recovering access to my account. Details: Maureen Heron, Old email: [redacted], Company: Dragon Rouge Limited, Address: 1 Craven Hill, London W2 3EN.
Reported by GetHuman4292465 on samedi 25 janvier 2020 21:35
The job postings listed below were not created or authorized by us and some are incorrect in their content. Please remove these ads. Thank you. Altenpfleger/in Pflegezentrum Eugeria Obermain GmbH Ebensfeld (+ 1 more location) on LinkedIn posted over 1 month ago Full-time Hauswirtschaft Pflegezentrum Obermain Ebensfeld (+ 1 more location) on LinkedIn posted over 1 month ago Altenpflegehelfer/in Pflegezentrum Eugeria Obermain GmbH Ebensfeld (+ 1 more location) posted over 1 month ago Full-time We urge you to remove these ads immediately. Thank you. Sincerely, J. Grass Board of Directors
Reported by GetHuman4296452 on lundi 27 janvier 2020 10:35
Hello, I am experiencing difficulties completing my registration on LinkedIn. I did not receive a registration confirmation email. When attempting to log in, my account is labeled as "restricted," alleging user agreement violations. LinkedIn requests an identity check by submitting a document, which initially made me hesitant. Despite trying twice with different email addresses resulting in the same "restricted" account status, I sent the identity document with some numbers blurred as they instructed, 20 days ago. An automated email confirmed the receipt of the request. After no follow-up from LinkedIn, I submitted the identity document without any alterations. Another automated response email was received a week ago. Since then, there has been no communication. I am unable to delete my accounts or take any further action besides resubmitting my identity documents. This difficulty creates a significant obstacle when job hunting in today's competitive market. Thank you for your assistance, Joel
Reported by GetHuman-joelbon on lundi 27 janvier 2020 13:36
Good evening LinkedIn, I am Giuliano Cirulli and I am trying to get in touch with Mr. Ross Gagnè, who used to work at Amazon as a seller of electronics but not anymore. I need a refund for the wireless car charger that has been broken from the beginning at the part that connects to the air vent, and it is still under the manufacturer's legal warranty for at least a year, specifically until February 4th, if not 2 years, and it is called Jamisonme. When he was selling, he went by the name Antoine Lawrence. I have sent a connection request to him, but he has not responded yet. Even though he is in my network, I cannot send him an InMail or a private message because he is not connected to me. Besides using the private email address provided by you, how can I contact him on your website? Best regards, Giuliano Cirulli.
Reported by GetHuman3990927 on lundi 27 janvier 2020 15:45
I would like to express my deepest apologies for the inappropriate comments I made about Mr. Kobe Bryant. Due to issues with my medication, I made hurtful remarks, which do not reflect my true character. I am now back on my medication and understand the gravity of my words. I value diversity and have friends from different backgrounds. I genuinely regret my actions and hope for forgiveness. I am committed to staying on my medication and ensuring such a situation never occurs again. My thoughts are with Mr. Kobe Bryant and his family during this difficult time. I seek your understanding and kindly request to be reinstated on LinkedIn. Sincerely, N.M.
Reported by GetHuman-greekhaw on mardi 28 janvier 2020 07:26
I attempted to cancel my premium subscription a few weeks back, thinking it was successful as I wasn't billed last month. However, to my surprise, I just noticed a charge of over $65 from LinkedIn on my bank account. I need this charge removed promptly. I do not wish to pay for a service I've canceled. It's frustrating that I can't find a way to speak to a representative about this issue. Please remove the charge and ensure my premium subscription is canceled. I appreciate the help in resolving this matter.
Reported by GetHuman-lilystre on mardi 28 janvier 2020 21:03
Hello, I opened my LinkedIn account on January 9, [redacted], to reconnect with former colleagues and new contacts for my current professional project. I have been actively using the platform because it is crucial for my work, and the number of my contacts has been increasing daily, especially with people I previously worked with but lost touch with due to living abroad for some time. On January 23, my account was unexpectedly restricted, despite my adherence to all guidelines. I have tried twice to appeal the restriction by providing my ID as verification, but I have not received any email response. Unfortunately, I am unable to reach out for assistance through the online contact links as my account is restricted. This situation is very detrimental to me as I had scheduled appointments with individuals for my project, and now I am unable to contact them, causing an unexpected disruption. I kindly request prompt assistance to resolve this matter. Carine G. - France
Reported by GetHuman4305229 on mercredi 29 janvier 2020 10:12

Help me with my LinkedIn issue

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