LinkedIn Customer Service Issues

Archive 87

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #87. It includes a selection of 20 issue(s) reported December 22, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was charged Rs. [redacted] for the premium subscription without receiving any reminder email from LinkedIn. It is illegal on their part. Most sites usually send a reminder email before renewing subscriptions, giving the option to decide. Kindly cancel my subscription and process a refund for this amount. Otherwise, I will have to escalate this matter to the consumer forum. Thank you.
Reported by GetHuman4138560 on Sunday, December 22, 2019 7:19 PM
I recently had a free trial for LinkedIn's premium business service from 11/22/19 to 12/22/19. When I tried to cancel my subscription today (12/22/19), I noticed that LinkedIn had charged me yesterday (12/21/19) for the next month, which I did not intend to continue. I am looking to have this charge refunded. Additionally, I did not receive any email notification about the expiration of my free trial as mentioned in LinkedIn's help section, which is concerning.
Reported by GetHuman4139101 on Sunday, December 22, 2019 9:57 PM
I have discovered a concerning profile on LinkedIn where the CEO, Dilsa Lopes, appears to be engaging in fraudulent behavior. This individual is reportedly hiring staff under false pretenses and mistreating them to the extent that they resign. What's more concerning is that she is allegedly withholding their hard-earned wages. I urge LinkedIn to thoroughly investigate this account to prevent other unsuspecting individuals from becoming victims of this scam, which seems to have gone unnoticed for some time under the name of Property Investment Strategies Ltd - Birmingham. I am willing to provide a detailed account of the situation via email and look forward to being informed about the actions LinkedIn will take to address this issue.
Reported by GetHuman-tianneca on Sunday, December 22, 2019 11:12 PM
I recently accessed my LinkedIn account and found everything in order - photos, profile details, and connections intact. While checking for messages, I came across an internship opportunity and followed the link provided to apply. Upon clicking, I was redirected to the company's website and prompted to sign in. I chose LinkedIn, but after signing in, my entire profile disappeared. Despite multiple login attempts, my profile remains missing without any information or picture. I seek assistance to resolve this issue. Thank you.
Reported by GetHuman4139350 on Sunday, December 22, 2019 11:25 PM
On December 22nd, I canceled my LinkedIn Premium subscription, which had already been billed for the next 12 months (€[redacted].31). After requesting a review, I received an email resembling an invoice for a refund titled "Refund for order XXXXX: Premium Career Subscription." However, at the bottom, it indicates a balance of €0.00, leaving me uncertain about whether the refund will be processed. As of December 23rd, the money has not been withdrawn from my account or returned. Following advice from my bank, I tried to contact LinkedIn for a refund, but unfortunately, the LinkedIn webpage is inaccessible to me today. I am unsure if I will receive the refund or not and need to find a way to contact LinkedIn via email.
Reported by GetHuman4140590 on Monday, December 23, 2019 8:58 AM
Dear team, I recently changed our corporate account password and have encountered difficulties logging in, receiving an "error: something unexpected has happened." I attempted to reset the password but faced the same unexpected error when entering our email. This issue is urgent as there is inaccurate information on our corporate page. Our account is under "[redacted]," but please reach out to me directly at "[redacted]" and also cc: [redacted] Thank you for addressing this promptly. Regards, Frank Bello Senior Vice President of IT at Acclaim Energy
Reported by GetHuman-fbello on Monday, December 23, 2019 2:46 PM
I signed up for the FREE TRIAL on November 17th but encountered phone and mental health issues during that time. My old phone was malfunctioning, so I bought a new iPhone 8 on December 15th. Unfortunately, I couldn't access my phone until December 19th, missing the unsubscribe deadline on the 17th. Apple Store tried to refund me on December 19th but couldn't, advising me to contact you. I successfully unsubscribed on December 18th and never intended to pay the full subscription due to my health challenges and financial situation. I missed the deadline due to a combination of phone issues and health problems. I kindly request a refund of £49.99 as a goodwill gesture because this situation is causing me extreme stress both financially and physically. I am currently dealing with mental health issues and health complications like eczema and asthma aggravated by stress. I am undergoing outpatient care at my local mental health hospital. Please contact me today to resolve this matter promptly. Thank you. - Geeta G. Email: [redacted] Phone: [redacted]8
Reported by GetHuman4141941 on Monday, December 23, 2019 3:06 PM
I've been struggling for 2-3 days to regain access to my LinkedIn account after updating my password. Unfortunately, the PIN required to reset the password is not being accepted, leaving me locked out. I provided my State ID and received a reference number #[redacted][redacted]. Despite this, I am still unable to log in to my LinkedIn account. I continue to receive email notifications from LinkedIn on the associated email address, but the account remains inaccessible.
Reported by GetHuman4143363 on Monday, December 23, 2019 6:46 PM
I am attempting to create a Linked-In account for the first time. However, during the registration process, when asked for my phone number ([redacted]), the text box is unresponsive and does not register any keystrokes. Upon retrying, I find myself stuck in a repetitive cycle of "I am not a robot" verifications for over 20 minutes, which I have attempted twice now. I am keen on creating an account, but seem to be encountering obstacles. Also, I used to have a Linked-In account approximately 9 years ago under the email [redacted], but a recent search did not yield any results. Any assistance in resolving these issues and successfully setting up a new Linked-In account would be greatly appreciated. Thank you, Guy Y.
Reported by GetHuman4144094 on Monday, December 23, 2019 8:57 PM
I am having issues retrieving my old Linked-In account under [redacted] I am unable to create a new account as the phone textbox was initially unresponsive. Now, when I try again, I am stuck in an endless loop of "I am not a Robot" questions. No matter how many I answer, it keeps asking for more. I would like to either access my old account or create a new one. Thank you, Guy Young.
Reported by GetHuman4144094 on Monday, December 23, 2019 9:19 PM
I am having trouble locating my old LinkedIn account under gyng@[redacted]. When attempting to create a new account, I encountered issues with the phone number field not accepting any input, including numbers. Now, every time I try to proceed, I am caught in a continuous loop of "I am not a Robot" questions, which never seem to end despite numerous attempts, leading to frustration. I just need to regain access to my old LinkedIn account or create a new one without facing these obstacles. Thank you, Guy Y.
Reported by GetHuman4144094 on Monday, December 23, 2019 9:19 PM
I am having trouble accessing my old LinkedIn account under [redacted] When I tried to create a new one, the phone textbox wouldn't accept any keys, including numbers. Now, when I try again, I keep getting stuck in a loop of repeated "I am not a Robot" questions. No matter how many times I answer, it continues to ask me more questions. I just want to either access my old account or create a new one. Thank you, Guy Young.
Reported by GetHuman4144094 on Monday, December 23, 2019 9:20 PM
I was charged Rs [redacted] for a premium account I did not intend to have. I did not realize it would renew automatically, as I received an email saying my payment was declined. I assumed I would need to take action for it to renew. I do not want this subscription and am seeking a full refund. There was no prior communication about the renewal of this subscription.
Reported by GetHuman4144656 on Monday, December 23, 2019 11:00 PM
I've canceled my membership three times now, but I'm still being charged $[redacted].99 twice each time. I've reached out to the support team for assistance with canceling my account, but I'm only refunded half of the amount ($[redacted].99). This time I was charged $[redacted].99 because that's all that was available in my bank account, and I received an email requesting me to top up my bank card. I kindly request a full refund for all the charges and a complete cancellation of my membership.
Reported by GetHuman-sudzzzzs on Tuesday, December 24, 2019 1:37 AM
I've attempted to close my account, following the instructions to first cancel the groups I admin. Despite doing so, I'm still unable to delete my account. The recurring message I receive states: "We can't close your account yet. It looks like something needs to be resolved before we can close your account. Once you've resolved the issue, please retry closing your account from your settings page. It appears you're the owner of an active group. You must visit your group management page to transfer ownership or close the group before returning to settings to delete your account. Kindly delete the account permanently without any additional prompts. Thank you."
Reported by GetHuman-aitzaz_r on Tuesday, December 24, 2019 5:25 PM
Hello LinkedIn Representative, I am Rose K and have been utilizing LinkedIn to recruit professionals with Recruiter Lite. Unfortunately, my account has been unexpectedly blocked, and I am unsure of the cause. Please inform me of the reason for the block and the steps to restore my account. Thank you for your assistance. I am grateful for it. I anticipate your prompt response. Wishing you a Merry Christmas. Thank you, Rose K.
Reported by GetHuman3846453 on Wednesday, December 25, 2019 7:16 AM
Dear LinkedIn Team, I am Yana Vyshpolska, writing to address the issue concerning my account (Jumio Id Verification for Appeal [[redacted]80]). Recently, my account was restricted for suspected spam activity. I understand this goes against LinkedIn's policies. I tried to restore my account by providing my passport details to verify my identity, but unfortunately, I am still unable to access my account. I apologize for any actions that may have led to this situation. I did not intend to spam anyone and regret any misunderstanding caused. I am eager to regain access to my account and even consider upgrading to premium in the future. I am willing to take all necessary steps to resolve this matter. I hope we can reach a resolution together. Thank you for your anticipated assistance. Best regards, Yana
Reported by GetHuman-yslipkno on Wednesday, December 25, 2019 10:11 AM
Hello management, I hope you're having a nice Christmas. I'm disappointed by a recent incident where a large sum of money was deducted from my account without my knowledge, preventing me from traveling to Lagos today. I would appreciate it if the money could be refunded. Additionally, I no longer wish to utilize the premium service, as I believe I should receive notifications prior to any deductions instead of it being automatically processed just because my details are on file. I urgently request the refund as I am currently unable to proceed with my plans due to this unexpected charge.
Reported by GetHuman-ikejiofo on Wednesday, December 25, 2019 1:22 PM
A sales manager from LinkedIn contacted me about trying a 1-month Premium account. They assured me that I would be notified in time to decide whether to continue with the yearly charge or revert to the Basic account. This conversation occurred on November 25, [redacted]. However, on December 25, [redacted], I received an SMS from my bank notifying me that LinkedIn had deducted €[redacted] from my account without any prior notification. I did not intend to subscribe to a Premium account, and I feel upset about this situation.
Reported by GetHuman-injac on Wednesday, December 25, 2019 2:53 PM
I'm experiencing difficulty accessing my LinkedIn account after being hacked. Despite multiple attempts to reset my password, I'm not receiving the reset email. Additionally, when trying to upload my passport for verification, an error message appears suggesting that my email is being used by someone else. My email address is [redacted] Unfortunately, as I cannot sign in, I am unable to use the live chat feature for assistance. This is concerning as I rely on my LinkedIn contacts for work opportunities and networking. With job prospects pending, I'm anxious about missing out on potential leads if I cannot regain access promptly. Any help in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman4150531 on Wednesday, December 25, 2019 3:48 PM

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