LinkedIn Customer Service Issues

Archive 86

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #86. It includes a selection of 20 issue(s) reported December 19, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am having trouble accessing my LinkedIn profile due to a recurring Security Verification prompt that requires clicking on "I'm not a robot." However, after doing so, an error message appears saying "Your noCAPTCHA user response code is missing or invalid." This issue has happened before. Can you help me resolve this problem so I can regain access to my account? Additionally, I would appreciate any guidance on how to prevent this from occurring in the future. Thank you in advance for your assistance.
Reported by GetHuman-majatra on Thursday, December 19, 2019 8:18 AM
I've noticed a strange issue with image quality when uploading pictures with our brand's green color. The images appear blurry in the feed but become clear once clicked on. I've tested this with other colors and they display clearly both in the feed and upon clicking. It seems to be a problem specific to LinkedIn because when I upload the same images to Twitter, they maintain their quality. You can see this problem on our company's LinkedIn account here: [redacted]. The green images are blurry, while the black ones remain clear. Thank you for looking into this. - Nic
Reported by GetHuman4121072 on Thursday, December 19, 2019 9:54 AM
Subject: Refund Request for LinkedIn Subscription I recently noticed a charge on my POSB/DBS transaction T03134 to Linkedin for a Premium Business account on 20th October [redacted]. I was unaware of this charge and did not knowingly select the Premium Business option or enter any credit card details. I am unfamiliar with how to use the Premium Business features on Linkedin, and I would like to request a refund for this charge. I visited the LinkedIn office in Singapore on 19th December [redacted] at 3pm and submitted a refund request form to Receptionist Evelyn Foo. Please refund me the amount charged.
Reported by GetHuman-oilian_h on Thursday, December 19, 2019 1:41 PM
I signed up for a free trial of LinkedIn Sales Navigator on a new account months ago, but I have been continuously charged even after trying to cancel within the trial period. I am unaware of any account details besides my card being charged. I took the step of canceling my debit card to prevent further charges, but I have still been billed $85 monthly since February. This issue needs urgent resolution.
Reported by GetHuman4122155 on Thursday, December 19, 2019 3:03 PM
Upon retiring in June of [redacted], I lost access to my work email and subsequently my account. After contacting someone via telephone, I was informed that my email had been updated to my new one. However, upon logging in, I discovered that none of my profile data or connections were transferred. I now urgently need to resolve this issue to access my original content but can't find a way to do it. The old email that is no longer active is [redacted], and the current one is [redacted]
Reported by GetHuman4122710 on Thursday, December 19, 2019 4:31 PM
I have two LinkedIn accounts and I would like to delete one of them. I cannot access the account under the name "Rong (Carol) Pan" because of issues with my email and password. I created a new account with my new email address under the name "Carol Pan." I would appreciate help in deleting the old account. Thank you for your assistance. Carol
Reported by GetHuman-rpancar on Thursday, December 19, 2019 7:25 PM
My work email account is linked to [redacted] I am unable to make any updates as it shows that I have restrictions. I also use [redacted] and have an email account [redacted] I require access to these two email accounts. I used to have an old email account at [redacted], which I would like to retrieve, but I am unsure if that is possible. It is essential for me to close the [redacted] email account as a priority.
Reported by GetHuman4116307 on Thursday, December 19, 2019 10:35 PM
I no longer use LinkedIn, so please stop sending me emails. I have noticed unauthorized charges on my credit card from LinkedIn. I replaced my credit card due to this charge, but LinkedIn somehow obtained my new credit card details without my consent and charged me again. I did not authorize these charges, including one on 11/15 for 24.98 pounds stating "[redacted] In LINKEDIN.COM IRL." Kindly cease billing me for these unauthorized transactions.
Reported by GetHuman-haakatie on Friday, December 20, 2019 3:13 AM
I am facing severe frustrations with the LinkedIn website as I have discovered that I have three profiles on the platform and I need to delete the extra two profiles. The instructions provided in the LinkedIn help section have not been helpful as the options listed do not apply to my case. Unfortunately, LinkedIn does not offer phone technical support, and there is no phone number available for assistance. This lack of support is both surprising and disappointing given LinkedIn's popularity. The LinkedIn help section is incomplete, leaving users stuck when their specific case scenarios are not addressed. All three profiles share the same login credentials, making it impossible for me to merge them. The main profile, which I wish to keep, is in all caps as ANNA D. MIKIEWICZ, while the two extra profiles are a mix of upper and lower case as Anna D. Mikiewicz. Therefore, it should be straightforward to delete the redundant profiles quickly. I am baffled by LinkedIn's complex process for deleting additional profiles and would appreciate it if someone could assist me in deleting the two unnecessary profiles under the name Anna D. Mikiewicz.
Reported by GetHuman4126301 on Friday, December 20, 2019 5:25 AM
Hi, I'm having trouble with my account as it shows the message "Your account has been restricted, please verify your identity." Despite following LinkedIn's instructions and submitting a government-approved Passport proof several times, I keep getting blank emails after successfully uploading my identity proof. When trying to contact LinkedIn directly at [redacted], I only receive a generic response stating that the email address is for existing or recently closed support cases, redirecting me to the LinkedIn Help Center for assistance. I have already explored all options on the Help Center page without success. I need help to safely reactivate my account.
Reported by GetHuman4126610 on Friday, December 20, 2019 7:46 AM
I am currently unable to send out connection requests on LinkedIn due to a restriction. This limitation typically lasts for about an hour to prevent spam, which I completely understand. However, I have been unable to send requests for a whole day now, even after clearing all pending requests. I rely on networking for my job, so this restriction is greatly impacting my work. I kindly request that my account be reinstated as soon as possible to allow me to continue using the platform effectively.
Reported by GetHuman4126976 on Friday, December 20, 2019 10:41 AM
I am using my iPhone to access my IFF account. I can view my [redacted] connections, update my profile, but I notice my primary email is linked to an account that was deleted 2-3 years ago. Changing this email requires a password that I can't recall. I have tried the recovery options with no success since the primary email is no longer active. I am willing to provide any necessary verification. I have attempted to resolve this issue previously without success. I appreciate any assistance with this matter. Thank you. Regards, Jan Ambergen
Reported by GetHuman-janambe on Friday, December 20, 2019 2:50 PM
Two days ago, my LinkedIn account was restricted. I had an incomplete North American profile that I deleted. On the same day, I created a new profile with my European details. The next day, I was unable to sign in, receiving an error message about identification issues. LinkedIn requested my passport information. I am unsure whether to provide my North American or European passport, or both. I am curious about how long it will take to have the restriction lifted.
Reported by GetHuman4119041 on Friday, December 20, 2019 3:50 PM
I was charged for two months of premium access even though I canceled my subscription during the free trial period. Recently, I started a new job at a company that offers free access to LinkedIn Learning. When I linked my new email to my account, it unexpectedly reinstated the premium access. I believed I was still using the service for free through my new job benefits. I am a frequent user and I am highly disappointed with how this situation has been managed.
Reported by GetHuman4130160 on Friday, December 20, 2019 8:58 PM
I need assistance in removing falsely created accounts under my name, Kc Ashley. The following email addresses were used for these accounts and have been compromised by someone from Electric Power Systems: 1. [redacted] 2. [redacted] 3. [redacted] To contact me, please use the first email address provided or call me at [redacted] (recently changed). Other contact numbers include [redacted] and [redacted]. I have already reported this identity theft incident to the appropriate authorities via the Identity Theft .Gov site.
Reported by GetHuman4130477 on Friday, December 20, 2019 10:03 PM
I signed up for a month-long trial of LinkedIn Premium but missed the opportunity to use it before it expired last Friday. I mistakenly entered the expiration date on the wrong week in my calendar. Could I please request another month's trial to give it a proper try? I want to determine its usefulness before deciding whether to pay for the Premium service. Thank you for considering my request. Sincerely, C.W. Email: [redacted]
Reported by GetHuman4130518 on Friday, December 20, 2019 10:10 PM
Hello everyone, I recently received a suspicious direct message and, after logging in, discovered it was a presentation from a trusted contact. However, the next morning, I noticed multiple notifications indicating that my profile had been hacked and used to send messages without my knowledge. I posted an apology on my profile to clarify the situation. The following day, when I attempted to log in, I was informed that my account had been restricted. I primarily utilize LinkedIn for business purposes, and I have already changed the password for the email associated with my profile. Despite this, I am still unable to access my account. Is there any way to recover my account? My name is Filip Mitrović, and my linked email is [redacted] I am also providing my iCloud email for any further communication. Thank you for your assistance. Best regards, Filip
Reported by GetHuman-filipmi on Saturday, December 21, 2019 1:04 AM
I created my account a week ago, and when I attempted to log in, I found that it has been restricted. As a new LinkedIn user, I recently learned that this might be due to sending too many requests to unfamiliar individuals. I was unaware of this policy, as I believed LinkedIn was meant for networking across different industries. It is essential for me to have access to my account for educational reasons. Thank you for your prompt assistance in resolving this matter.
Reported by GetHuman-ojodamil on Saturday, December 21, 2019 3:28 AM
I discovered someone created a fake account using my name and picture with completely false information about my career, location, and age on LinkedIn. This imposter even reached out to my family members through the account, leading them to question me about it. I do not have a LinkedIn account and have no intention of creating one. I have a screenshot of the fraudulent profile and can provide any additional information necessary to address this issue. Thank you, Gail P.
Reported by GetHuman4131825 on Saturday, December 21, 2019 5:00 AM
I had signed up for LinkedIn Premium, assuming it would alert me before the next month's charge but unfortunately, I was charged without notice. I trialed it and have decided not to proceed with the premium service. It is disappointing that the system did not inform me about the trial end as I cannot afford this costly charge as a student, especially for a service I no longer require. Can I please request a refund for the last month's charge? If there is someone I can speak to regarding this matter, I would appreciate it. Thank you.
Reported by GetHuman4134684 on Saturday, December 21, 2019 7:39 PM

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