Someone has taken control of my LinkedIn account. The app on my phone will not conect t...

GetHuman3787981's customer service issue with LinkedIn from October 2019

Help with my LinkedIn issue
The issue in GetHuman3787981's own words
Someone has taken control of my LinkedIn account. The app on my phone will not conect to my account and I can not logo with my email and password. I also received a notifcation in my work email which is not my primary email for LinkedIn. This email told me someone had added an new email to my account (see below). * *Hi John,* *The email address *****@***.com was recently added to your LinkedIn account.* *If you don't want that email associated with your account after all, here's how to remove it:* ** Type https:**www.linkedin.com*e*v*?e**mvecf-k*vup*h*-we&lipi*urn%*Ali%*Apage%*Aemail*security*add*email*notification%*B*b*udlOYQ%*BSw*FcWI*ZZqg%*D%*D&t*nas&midToken*AQHQCHrjsFUwew&ek*security*add*email*notification into your browser* Sign in with your email address and password* Find Primary email in the upper left and click Change*Add* Click Remove next to the email address you're removing.** *Thanks for using LinkedIn and for helping us to keep your account secure.*The LinkedIn Team

GetHuman3787981 did not yet indicate what LinkedIn should do to make this right.

How GetHuman3787981 fixed the problem
I finally found my way to LinkedIn Customer Support. And after they stopped actively on the account I had to send them photo identification to reset the account to change my email and password. I was never able to get through by phone and all the LinkedIn help suggestions required login to do anything. And because account email and password had been changed this was no longer a option.
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Customer service issue
Reported by GetHuman3787981
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman3787981 shared how to fix
Seen by 4 customers so far
Similar issue to 70188 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Name of Account Holder

Timeline

GetHuman3787981 started working on this issue
Oct 18th, 2019 1:36pm
GetHuman3787981 confirmed the issue is fixed. Hooray!
Oct 18th, 2019 7:30pm

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