LinkedIn Customer Service Issues

Archive 63

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #63. It includes a selection of 20 issue(s) reported July 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I wanted to follow up about the Id Verification for Appeal [[redacted]06]. I submitted my identification to confirm my identity. I also use my Muslim name, Asiya Nasir, which I changed over four years ago. I have been on LinkedIn for over a decade, building professional connections. Suddenly, I found myself disconnected without warning. Using my Muslim name is a personal choice for religious reasons. I ask once more for a review of my account, as I have always maintained the highest ethical standards on my profile. I have engaged with nearly [redacted] followers, actively participating as LinkedIn intended. I reached out earlier this week via email but have not received a response. I kindly request a reconsideration of the restriction.
Reported by GetHuman3189499 on الأربعاء ٣ يوليو ٢٠١٩ ١٥:٥٦
This is my second email regarding ID Verification for Appeal [redacted]. I provided identification to confirm my identity. I also use my Muslim name, Asiya Nasir, which I changed over four years ago. I have been a LinkedIn user for over ten years with pending business connections, and suddenly my account has been disconnected without warning. My use of my Muslim name is a personal choice for religious reasons. I kindly request a review of my account as I have always maintained ethical behavior on my profile with around [redacted] followers. I sent an email earlier this week without a response. Please reconsider and lift the restriction on my account.
Reported by GetHuman3189499 on الأربعاء ٣ يوليو ٢٠١٩ ١٥:٥٧
Good Afternoon, This is my second email concerning Id Verification for Appeal [[redacted]06]. I have provided identification verifying my identity as Asiya Nasir, my Muslim name adopted over four years ago. I have been a member of LinkedIn for over ten years and have always conducted myself ethically with nearly [redacted] followers. Unfortunately, my account has been disconnected without warning. My use of my Muslim name is a personal choice, and I kindly request a review of my account to see my commitment to LinkedIn's principles. Despite a previous email sent this week with no response, I urge you to reconsider the restrictions placed on my account. Thank you.
Reported by GetHuman3189499 on الأربعاء ٣ يوليو ٢٠١٩ ١٥:٥٧
This is my second email concerning Id Verification for Appeal [redacted]06. I provided identification to verify my identity. I also go by my Muslim name, Asiya Nasir, which I legally changed over four years ago. I have been a LinkedIn user for over a decade and have always operated ethically. Recently, my account was disconnected without warning, limiting my ability to connect with others. Using my Muslim name is a personal choice based on religious freedom. I urge you to review my account activity, which reflects genuine engagement with my [redacted] followers. I have sent a previous email without a response. Please reconsider the restriction on my account.
Reported by GetHuman3189499 on الأربعاء ٣ يوليو ٢٠١٩ ١٦:٠١
About five years ago, I deactivated my LinkedIn account due to receiving unsolicited invitations. I have been attempting to reactivate it, but I encounter issues with both resetting the password and creating a new account. When I try to reset the password, it says there is no account with my email address. Conversely, when attempting to create a new account, it claims my email address is already in use. I rely on LinkedIn for a lead generation program with Sales Navigator. Unfortunately, LinkedIn support has not been responsive. I urgently need assistance to resolve this matter. Thank you for any help you can provide.
Reported by GetHuman3189620 on الأربعاء ٣ يوليو ٢٠١٩ ١٦:١٠
Hello, I am writing on behalf of Allied Medical Center in Dubai, UAE regarding our LinkedIn account. We have encountered an issue with our account after receiving an email from LinkedIn. The correspondence informed us about a violation regarding our profile name, as it should reflect an individual's real name rather than a company name. LinkedIn suggested creating a Company Page or Group instead of a profile for collaborative purposes. They stated that due to the nature of our account, they cannot lift the restriction or merge it with another account. If you wish to remove the account, kindly respond to the email directly. Thank you for your understanding and cooperation. Best regards, [redacted]
Reported by GetHuman3193502 on الخميس ٤ يوليو ٢٠١٩ ٠٧:٣٩
On June 3, [redacted], I signed up for a free premium trial set to end on July 3, [redacted]. However, on July 3, [redacted], my account was charged $29.99. I only noticed the deduction on July 4, [redacted], and now I want to cancel the trial and receive a refund promptly. I ask LinkedIn to cancel my subscription and reimburse the amount for the subscription that was taken from my account.
Reported by GetHuman-kessidar on الخميس ٤ يوليو ٢٠١٩ ١٨:٥٦
I need help accessing my LinkedIn account for my company, Targo Enterprises. I haven't been able to log in since the password is not working. When I try to reset it using my email [redacted], I encounter an error and cannot proceed further. I have tried searching for solutions online with no success. I would appreciate assistance from a live contact to resolve this issue. Thank you.
Reported by GetHuman3200196 on الجمعة ٥ يوليو ٢٠١٩ ١٩:١٦
I signed up for a free 1-month Premium trial in early June which ended on Friday, June 28th. I cancelled the subscription last Friday because I realized I only needed the free basic plan. Today, I was charged for a 12-month Premium subscription that I had cancelled the week before. This is unacceptable. I did not want this service, and my account was still debited. Please refund my payment immediately as this unexpected charge has caused me to miss other critical payments. Thank you in advance for your assistance with this. Best regards, David Silverstone. My LinkedIn email is [redacted], but please also reach me at [redacted] Please respond urgently as I am now facing financial constraints this month. Best regards, David
Reported by GetHuman3200743 on الجمعة ٥ يوليو ٢٠١٩ ٢٠:٥٨
On June 27th, my email was compromised, leading to hackers taking over my LinkedIn account. Despite changing my password, the hackers altered my profile with a different name, photo, and information, and even engaged in conversations with my contacts. Although I managed to rectify most changes, my account is now restricted, requesting personal identification like a driver's license or passport, which I am reluctant to provide post-hack. I noticed suspicious login sessions from Benin City, Nigeria, which I promptly closed. To regain control of my account without compromising sensitive information, I seek assistance. My name is Kevin B. from Kanata, Ontario, Canada.
Reported by GetHuman-kebakc on الأحد ٧ يوليو ٢٠١٩ ٠٣:٢١
Dear Sir/Madam, I am writing to inform you that my LinkedIn account has been restricted, and my email address and mobile number have been used for the past 15 days. My first mobile number is [redacted], and email is [redacted] Additionally, my second mobile number is [redacted]. Two years ago, I experienced a similar issue and after filing a complaint, my accounts were merged for consolidated access. However, I am now facing the same problem again. I have uploaded over [redacted] pages of content related to branding, marketing, CEO insights, poetry, and government relations. Unfortunately, I am unable to sign in as my account is restricted due to someone using my email and phone number. As a postgraduate in Management and a Bihar Government employee, accessing my account is crucial for my work. I kindly request your assistance in resolving this matter promptly. I also ask for both accounts to be merged to regain access to my professional connections and data. Thank you for your support. Sincerely, Saurav Nishant H.No - 1325A/1/[redacted], Sri Ram House, Lane No - 02, Pirmuhani, PO - Kadam Kuan District - Patna, State - Bihar, Country - India Mobile: [redacted], [redacted] Email: [redacted], [redacted]
Reported by GetHuman-sauravni on الأحد ٧ يوليو ٢٠١٩ ٠٤:١٤
Hello! I'm Amanda. I created my Linkedin account on Saturday, June 29th. I set up my profile, followed some influential users, and downloaded the mobile app. I didn't send any connection requests. I have been browsing my feed on the app a few times. Today, July 7th, I discovered that my account is restricted. I'm concerned and seeking assistance to resolve this matter promptly.
Reported by GetHuman3209826 on الإثنين ٨ يوليو ٢٠١٩ ٠٠:٤٩
I seem to have had two LinkedIn accounts, and unfortunately, you deleted the wrong one. When I requested the deletion of the duplicate, I explicitly mentioned that the current one is not the one I wanted to keep. The profile I need back will show EOD Consulting as the top job with over a thousand contacts, reviews, and references from former colleagues. This situation has been ongoing for two months, and it's crucial for my business and revenue generation. Please assist me in restoring the correct account as soon as possible. Thank you, Delana L. EOD Consulting
Reported by GetHuman-delanade on الثلاثاء ٩ يوليو ٢٠١٩ ٠١:١٧
I signed up for a 5-day trial on LinkedIn for $7. Even after canceling via email before the trial ended and receiving confirmation, I've been unable to reach their customer service by phone. I need to ensure my account is indeed canceled to avoid any monthly charges.
Reported by GetHuman-thomwe on الثلاثاء ٩ يوليو ٢٠١٩ ٠٢:٠٨
I require assistance regarding the charge of $[redacted].88 for Sales Navigator on 5/6/19 to my VISA ending in [redacted]. I am 66 years old and retired in January. Although I paid for Navigator for [redacted], my last working year, I have never used it or understood how to. Upon noticing the [redacted] charge, I promptly canceled the service on your website around 5/19, discovering how to cancel within 2-3 weeks after being billed. I never utilized the service in [redacted]. I'm not attempting to obtain a free service but am genuinely unable to afford the charge, especially as a newly retired individual. I contacted my credit card company in hopes of resolving this issue, prompting me to reach out to you now. Thank you for your understanding; I trust you can empathize with my situation, as I need the refunded amount more than ever. - John H.
Reported by GetHuman3216668 on الثلاثاء ٩ يوليو ٢٠١٩ ٠٢:٣٦
Hello, I have been unable to access my LinkedIn account for approximately a year now. My account is linked to an email address that I have since closed, [redacted] I have forgotten my password, but it might have included "wangjing" winsu. Despite numerous attempts, I have been unsuccessful in accessing my account. I would like to update my information as I am no longer residing in China. Could you please assist me in resolving this issue and send the details to my new email address, [redacted]? Thank you for your help. Best regards, Suzanne Wingate
Reported by GetHuman-nzteachi on الثلاثاء ٩ يوليو ٢٠١٩ ٠٣:١٦
I'm Hind Kahef, a Syrian recruiter. I've been on LinkedIn since July [redacted] and use it regularly. However, a week ago, my account was restricted, and I'm not sure why. I've followed LinkedIn's guidelines and submitted a scanned copy of my passport. My passport says Hend Kahef instead of Hind Kahef due to an error. I need my account reinstated promptly as I rely on it for work. Thank you.
Reported by GetHuman-hindak on الثلاثاء ٩ يوليو ٢٠١٩ ٠٧:٠٧
My email is verified, and my password is correct, but LinkedIn is requesting ID verification with a JPG image, and I am unable to access my account, which is crucial for my professional network. I won't tolerate any further issues with my account. Please address and resolve this problem promptly. I'm worried about potential hacking or compromise since I didn't log out on my devices.
Reported by GetHuman-deepaba on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٥١
I have noticed several unauthorized charges on my account that I did not authorize: - Subscription to SubsMusinessPlusWith1L_1M_AUTO_FREE_TRIAL for $59.99 - LinkedIn: Network & Job Search Premium Business Subscription charged at $59.99 in June and July, even though I had canceled these subscriptions long ago. I am seeking a refund to my AMEX card. Please investigate and rectify these unauthorized charges promptly. Thank you, R.R. Matner
Reported by GetHuman3219679 on الثلاثاء ٩ يوليو ٢٠١٩ ١٦:٥١
Hello, I need some assistance. I have been helping my director, Paul Houston from Catalyst Marketing, to connect with others using his profile. Unfortunately, I am unable to send additional invitations, even with their email addresses. This issue could lead to problems if he can't expand his network. Can you provide support with this matter? Thank you, Oliver
Reported by GetHuman3220055 on الثلاثاء ٩ يوليو ٢٠١٩ ١٧:٤٤

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