ef: Linked In Business Account***Dear Jeff,***Ref: Premium Business Account***Apologies...

GetHuman2950002's customer service issue with LinkedIn from May 2019

Help with my LinkedIn issue
The issue in GetHuman2950002's own words
ef: Linked In Business Account***Dear Jeff,***Ref: Premium Business Account***Apologies for writing to you directly but the reality is that I have exhausted every traditional method of contacting the Linked In help team, all emails are set to an automatic ‘no-reply’ function which is a disappointment for a paying customer. I thought this might have been me so I researched how others might have succeeded getting in touch with the Linked In team. I was faced with an overwhelming raft of links to forums, blogs and social media posts all commenting on the difficulties faced getting in touch.***I’ll bullet point my experience*****I set up as a private home based tutor and as part of the initial plan I set up a personal profilehttps:**www.linkedin.com*search*results*people*?facetCurrentCompany*%*B%*********%**%*D&facetNetwork*%*B%**F%**%*D . As far as I was aware I had set this up as an ‘individual’ account albeit I am a director of the business. ****I was sent (via an ad) an offer to become a premium member. I was lured by the ‘Free Trial’ element and clicked the box and diarised the cancellation date. As mentioned I am a home based tutor and as I’ve never used Linked In before and clicked the Premium free trial. My husband uses Linked In and pays £**.** per month, in my mind that is what I was thinking though it was irrelevant as all I had done was ask for a free trial. ****Given that I didn’t really use the service, certainly nothing beyond the free element, I sent an email to cancel the free trial, you’ll see that it’s not appropriate for a business such as mine, certainly not in the stage I am at. I got a ‘no-reply’ which was a slight concern. ****When I checked my bank statement I was horrified to see that Linked In had taken the annual amount from my card, a whopping £***. Of course the first thing I did was to email again querying this but I got a no reply again. As of today I still haven’t heardanything. ****Please can you refund my account today and send confirmation from a ‘real person’?. I’d really rather not go down the route of contributing to forums and review platforms, I’d like to give you the opportunity to make things right.****I can be contacted by the following ways:***E: *****@***.com *******@***.com ***T: ****** ********I look forward to hearing from you,****Deborah Salsbury

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LinkedIn

Customer service issue
Reported by GetHuman2950002
May 19th, 2019 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 54839 others
0 customers following this
Items needed
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Timeline

GetHuman2950002 started working on this issue
May 19th, 2019 6:13pm
GetHuman2950002 confirmed the issue is fixed. Hooray!
May 19th, 2019 10:30pm

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