LinkedIn Customer Service Issues

Archive 46

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #46. It includes a selection of 20 issue(s) reported March 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I tried changing my LinkedIn account email from [redacted] to [redacted] However, I realized I had an existing account with the latter email. I utilized the merge function to combine both accounts under [redacted] I assumed my contacts and photos would consolidate, but most of the [redacted] account data is missing, including vital information. Is there a way to retrieve the [redacted] account or transfer its contents to the verizon.net address? Thank you for your assistance.
Reported by GetHuman2425263 on Samstag, 9. März 2019 18:53
Dear Customer Service Team, I am writing to address ongoing issues with your automated system. Despite following all requested steps, such as changing my password multiple times, I continue to face login problems. The system repeatedly requests the same information without resolving the root cause of the problem. This will be my final attempt to seek assistance before seeking alternative options. Sincerely, Charles Email: [redacted]
Reported by GetHuman-crgarzon on Samstag, 9. März 2019 20:23
On February 20, I experienced a hacking incident originating from Canada. Friends alerted me about suspicious links sent from my account. Despite not changing my email or password, I received requests from the company to submit my driver's license. Initially hesitant, I contemplated discontinuing the account until friends encouraged me to reconnect. Today, I attempted to respond with the required driver's license picture, only to receive an error message stating the email only accepts specific types of replies, despite complying with their instructions. I encountered this issue twice. My case reference is [redacted]-[redacted], the name associated with the account is Chip Lawing, and the email address is [redacted]
Reported by GetHuman-ncdawg on Samstag, 9. März 2019 23:00
I activated my free month of Premium around February 7th or 8th when I was still in San Francisco working part-time. I accepted a job offer in Minneapolis towards the end of the month and started the new position on March 7th. Planning to cancel my subscription upon accepting the new job, I ended up moving to my new place on March 8th before being charged $59.99. I kindly request LinkedIn to refund the charge since I didn't utilize any premium features up to March 7th and was unable to cancel on time due to my relocation and new job preparations. Despite trying to reach out to LinkedIn customer service, I have not been able to connect with a representative yet.
Reported by GetHuman-jvollen on Sonntag, 10. März 2019 05:01
Dear Sir, I hope you are having a good day. I made a mistake by subscribing to the sales navigator premium features unknowingly. I signed up for a free trial, but my bank notified me two hours ago that $[redacted] was deducted from my account. I kindly request you to cancel the premium features and refund the payment. I have been using LinkedIn for two to three years. As I run a small business, I am unable to afford this charge. The funds in my account belong to a family member, and I am deeply concerned about this significant amount. Your assistance in refunding the payment would be greatly appreciated. Thank you in advance for your help. Kind regards,
Reported by GetHuman-trustmfg on Sonntag, 10. März 2019 08:45
Dear Sir/Madam, I signed up for a trial of LinkedIn Premium last month and today $[redacted] was charged for a yearly subscription. I am requesting a review and refund for the following reasons. I was not aware the full amount would be charged upfront for the year. I expected to pay monthly after the free trial. Given my small business and empty account due to family expenses, this situation is causing financial strain. I am aware of LinkedIn's policies, but the annual charge caught me off guard. I am unable to cover my expenses because of this oversight. I am willing to pay for the days of premium service used and kindly ask if canceling the subscription and receiving a refund or any other solution is possible. Your understanding in this matter would be greatly appreciated. Best regards, Awais D.
Reported by GetHuman-trustmfg on Sonntag, 10. März 2019 08:59
We need to remove two LinkedIn accounts linked to past employees, Michener Allen Auctioneering Ltd and Michener Allen Auctions Group. The first account needs a password reset as we can't access it. We wish to update this account. The second account, Michener Allen Auctions Group, should be deleted due to limited followers. As a new hire on March 6th, I aim to help the company in various tasks, including resolving this issue. My email is [redacted], and my phone number is [redacted]. I haven't updated my LinkedIn profile until this matter is resolved. Your prompt assistance is greatly appreciated.
Reported by GetHuman-amceown on Sonntag, 10. März 2019 20:19
I am part of several LinkedIn groups focused on nonprofit governance. Until a few weeks ago, I could view the statistics for each post under "all activity" by scrolling down to the last group it was shared in. This allowed me to see the number of views, likes, and shares. However, this information is no longer visible. I can still see the statistics under the "Article" section. Could you please check my account and see why the view, like, and other stats are not appearing under "all activity" as they used to, except for the last 3-4 posts? Viewing the stats under "article" works fine.
Reported by GetHuman-frameuge on Sonntag, 10. März 2019 23:25
Since June [redacted], I inadvertently entered into a paying agreement with LinkedIn without my knowledge. A total of £[redacted] has been deducted from my account without my consent. While I appreciated the refund for only three months of [redacted], there are still outstanding refunds for the remaining six months of [redacted]: July, August, September, October, November, and December, amounting to nearly £[redacted]. My premium account has been closed, leaving me with no direct means of communication. I am eager to receive the remaining refund promptly. If I do not hear back from you, I will have to involve my bank. Please reach out to me via email or phone at [redacted].
Reported by GetHuman-avivgav on Montag, 11. März 2019 23:22
Hello, Upon trying to access my LinkedIn account after a long absence, I was met with a message informing me that my account has been restricted. The reason given was that there was behavior detected that seemed to violate the platform's Terms of Service guidelines. To further understand what behaviors could lead to account restrictions, I was directed to the "Do's and Don'ts" section of the User Agreement. If I believe that this restriction was made in error, I have the option to appeal by providing verification of my identity, such as a government-issued ID. Following this verification process, LinkedIn will review my account for potential errors in the restriction. If deemed necessary, a Customer Support representative will then contact me regarding the status of the restriction on my account.
Reported by GetHuman-mmorms on Mittwoch, 13. März 2019 02:33
I recently started working at Headway ABI Australia and need to access our LinkedIn Account. Unfortunately, we do not have the email or password associated with the account. The email used may have been [redacted], belonging to Russell Nelson who no longer works here. The LinkedIn account contains outdated information that I need to update. The old address is 25 Woodlands Way, Arundel, Queensland [redacted], and I need to change it to Unit 1 / 15 Distribution Avenue, Molendinar Q [redacted]. I believe the contact number should be 61 7 5[redacted]. How can I retrieve access to the LinkedIn account to make these necessary changes?
Reported by GetHuman2469128 on Mittwoch, 13. März 2019 06:17
Hello, I am following up on the email I sent on February 22nd. I have not received any feedback yet regarding the issue I mentioned. I am inquiring about the refund of [redacted].17 Euros to the Bank Account I provided. I appreciate your prompt response. Thank you for your attention. Sincerely, Martina Melissa U. HR Generalist WebEye International SRL Trade Center – str.Nufarului, nr.28E, et. 5, [redacted], Oradea - Romania Mobile: +40 [redacted] [redacted] [redacted] Email: [redacted]
Reported by GetHuman2267589 on Mittwoch, 13. März 2019 09:49
I have come across a profile on LinkedIn belonging to Mr. Hitesh Goswami that raised concerns about bribes for patient referrals. Despite my refusal of his proposal due to ethical reasons, Mr. Goswami persisted and even involved individuals from Harvard University, notably Dr. Church. Unfortunately, the individual seems to have blocked me, preventing me from accessing our conversations. I believe the content might still pose a threat. I fear this could potentially be a harmful scam by Mr. Goswami utilizing LinkedIn. I seek assistance in retrieving the conversations and taking necessary actions against this behavior. I appreciate any updates on this matter. Thank you. - Dr. Puneet Chandna
Reported by GetHuman2472042 on Mittwoch, 13. März 2019 16:26
I recently received an email from a man who claims he found my LinkedIn profile. This raises concerns about my email address being obtained without my consent. The email reads as follows: **Email Address Redacted** Hello Emma, I hope you are having a great day. I want to clarify that I did not intend to intrude on your privacy or violate LinkedIn policies. I stumbled upon your profile while looking for an old friend and was genuinely impressed. Your beauty and smile stood out to me, and I would be honored to get to know you better. I am keen on sharing more about myself and learning about you, provided you are single and open to further communication. I strongly believe that things happen for a reason and with mutual effort, anything is possible. Just like how I believe that good things can be found unexpectedly. I await your kind response and I am excited to share more about myself and some recent photos. Perhaps we could meet for coffee and have a chat someday. Thank you for considering my message. Have a wonderful week. Regards, Paul.
Reported by GetHuman-emmatap on Mittwoch, 13. März 2019 17:54
I believed I had deleted my LinkedIn profile over a year ago, after retiring. Despite this, I continue to receive connection requests, indicating my profile is still active. I am unable to access it as I no longer have my login details, and any changes would be sent to my old work email, which I no longer have access to. I am unable to respond to connection requests, causing misunderstandings that I am ignoring them. Please remove my profile entirely as I no longer have any use for it. Thank you in advance. Tim Tuer
Reported by GetHuman-timtuer on Donnerstag, 14. März 2019 07:01
Hello, I recently started a free trial of the premium membership that was supposed to last until April 11th, [redacted]. After this, I would have been charged $29.99 per month unless I canceled. However, I was charged for the current month, which should have been free. I only signed up to try the premium features during the trial period and intended to continue if satisfied, but the unexpected charge led me to cancel. I was assured I wouldn't be charged during the trial. I kindly request a review of the account and a refund of the incorrect charge. Your assistance is greatly appreciated. Sincerely, J.
Reported by GetHuman-janiyer on Donnerstag, 14. März 2019 22:27
Hello LinkedIn community, I am experiencing issues with my LinkedIn account being restricted. I have attempted to resolve this matter by submitting my Government ID multiple times without success. Such restrictions are hindering important career connections and access to valuable courses on Lynda.com*LinkedIn Learning. Despite my efforts to contact customer support via phone, I have been unable to reach anyone for assistance. I kindly request LinkedIn's help in resolving this matter promptly. I apologize for any unintentional oversight and assure you I will adhere to all terms and conditions diligently moving forward. Thank you for your attention. Sincerely.
Reported by GetHuman-biztechn on Freitag, 15. März 2019 09:51
Hello, I am writing on behalf of the Human Resources Department at HIDROCONSTRUCTIA S.A. and I am seeking assistance. Our company has a LinkedIn account but we are unsure who manages it or has the username and password. Please see the attached company print screen and link for reference, and any help with updating the login credentials would be greatly appreciated. The reason for reaching out is to enhance our company profile on LinkedIn and share future job opportunities. Thank you. Sincerely, Micu Dacian Head of Human Resources hidro Calea Dorobantilor, nr.[redacted]-[redacted], sector 1, Bucuresti Mobile: +4[redacted] Tel: +4 [redacted]4 93; Fax: +4 [redacted]4 96
Reported by GetHuman-micu_dac on Freitag, 15. März 2019 13:08
I signed up for a Premium subscription on February 5, [redacted], to try out its features. After realizing it didn't meet my current needs, I canceled it on March 4, [redacted], to avoid being charged for the next month. Despite canceling a day before the renewal date, I see that $59.90 was debited from my account. Due to traveling, I didn't have proper internet access to check this earlier. Could you please address this error and process a refund? I can't afford to keep paying $59.90 for the premium subscription. I appreciate your prompt attention to this matter. Thank you.
Reported by GetHuman-kbhartia on Freitag, 15. März 2019 21:22
I deleted my old LinkedIn account about two weeks ago: [redacted]. I then created a new real account around the same time: [redacted]. However, both profiles appear when I search my name on Google or LinkedIn, with the deleted profile still showing up first. I'm concerned as I have upcoming interviews and assessment days for training contracts. I fear employers might find the old empty profile instead of the new one. Can you please advise me on permanently removing the first account so it no longer shows up in searches? Thank you. Kind regards, Meghana.
Reported by GetHuman-mnhegdek on Samstag, 16. März 2019 10:34

Help me with my LinkedIn issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!