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The issue in GetHuman-alexiane's own words
I was offered a free premium month and was billed on my cc but wasn't supposed to be until February **th. They offered me a free trial during the holidays and when it ended I went back to regular. They sent me another free trial for a month and said i would be billed Feb **th but my visa was charged yesterday. I did NOT accept the free month only to be billed for it. The website says no refunds which I think is BS and little customer service when your customers are making you millions and millions of dollars!!! Please have a human contact me!
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