My Linkedin was hacked - email & pw changed. I reported this and provided all security...

GetHuman1967529's customer service issue with LinkedIn from January 2019

33818 similar
0 following
Help with my LinkedIn issue
First: share to improve GetHuman1967529's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1967529's next move: call LinkedIn.
The best way to get your problem resolved is to tap the button below to start calling LinkedIn. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1967529 may need:
Username, Email on Account, Phone Number, and Name of Account Holder
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1967529's own words
My Linkedin was hacked - email & pw changed. I reported this and provided all security they requested and was promised an email with new link. I missed the email one day and then learned it was limited to ** hrs to access. All further attempts to have a new link sent have failed. I i used the lost password link, i am promised an email link but it never arrives. I do not really want to start a new account as I do not want to lose all my links. *I emailed again today - “Case no ******-****** . I have still not been able to access my account. I have not received any further emails from you after having missed the first emailed link at the time as it only lasted ** hours. I PLEAD with you to please send it again so that I can reclaim my account. If it helps, you can send it to my work email *****@***.com as well, so that I actually receive it. If I cannot access*the account, I would like to shut it down completely so that I can make a new account. Is this possible? Many thanks for your help, *Mandy Ellwood”*When I send this it tells me to go to the help centre but I have to log in to do this.
GetHuman1967529 did not yet indicate what LinkedIn should do to make this right.
I have an issue with LinkedIn too
How GetHuman1967529 fixed the problem
We are waiting for GetHuman1967529 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get LinkedIn's attention and get better help faster. Tap below to get started.
Having LinkedIn issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would LinkedIn email you?
This email address isn't valid
Follow this issue
See how GetHuman1967529 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1967529
Jan 15th, 2019 - a mon ago
I have an issue with LinkedIn too
Not resolved
Seen by 2 customers so far
Similar issue to 33818 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1967529 started working on this issue
Jan 15th 6:35am