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The issue in GetHuman-joshivie's own words
Hello,**Before I agreed to using the free trial month of premium, I was told I would receive a notification as a reminder before my trial period ends to allow me to cancel if I so wished. That is the ONLY reason I moved forward with it. I would not have otherwise reactivated my premium account if it were not for that because I know that I would forget and would not cancel on time. Once I was charged, I went back and verified that I had not received any notification that my trial period was about to end as initially promised. I would like a full refund. **Thanks,**Josh Ivie
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