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The issue in GetHuman1689228's own words
I'm requesting you to kindly waive my premium fee charged to my Amex card and change my account status to regular free account. The reason is that I have no income or job due to a disability. I had signed up for a free month account but I never used any premium service due to my health issues. I'd really appreciate your understanding and consideration. If anything changes in future, I will sign up again. Thank you.**Umesh Shrestha**** *** **** (cell)
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