Image*Subject: My account was compromised**Auto-Response (********** **:** CST)*We're s...

GetHuman-agatapaw's customer service issue with LinkedIn from November 2018

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The issue in GetHuman-agatapaw's own words
Image*Subject: My account was compromised**Auto-Response (********** **:** CST)*We're sorry. If you’ve received this message, your inquiry was not received by our support team. This email address ( *****@***.com ) only accepts messages when you're responding to an existing open case or a recently closed case with LinkedIn Customer Support.* *Please go to the LinkedIn Help Center to search and find answers to your questions. If you don't find your answer, you can Contact Us from there to submit your question.* *Regards,* *Your LinkedIn Customer Experience Team*Member (********** **:** CST)*Hi there,**So my name is Agata Pawul and I have a LinkedIn account. My account was compromised a while back I believe it was December *th of ****. Someone went in and sent some spam messages to my contacts. *When I realize that, I think I changed my password and went about my business. **So anyway, I had my app on the phone and was always signed in and also on my desktop at home. *Recently, I realized my email was incorrect there! I wanted to make some changes with the picture and for sure to correct my email (to this email which is the correct one) but LinkedIn kept requiring me to enter current password. Whatever I entered (what I believed was my password) would keep coming back as incorrect. I ended up logging out completely from the LinkedIn and attempted to log back in. It didn’t work. *I tired to use “forget my password” option but reset link would go to *****@***.com and this is not my email at all. Then I tried verification by using my passport and giving you this email. I got reset link but it would either say “unauthorized” or ask me for my email to lookup the account and then asking again for the old password which makes no sense because that’s what I obviously didn’t know. **So anyway, I ended up for some reason creating additional LinkedIn account and putting both of my emails on it:*A*****@***.com*A*****@***.com*And I thought I was finally let in into my original account and add my gmail email.*So anyway, when I realized that was the case I decided to close that account.*Right now I just tried to reset password on my account and gave my gmail to get the rest link. It came back as “suspicious”. And then said “your account was closed” and then “someone is using this email On LinkedIn already”. *I just can deal with this anymore.*Can someone please help me? I can email picture of my passport, just lmk.*Ok btw when I tried to sign in to my account with yahoo email it did not recognize account with this email. When I entered *****@***.com and asked for link to be sent to yahoo email and it said it was sent I would never get it... I don’t know please help. Maybe this is compromised also? I don’t know... so I’m ccing my gmail.**Thank you,*Agata ***Sent from my iPhone** **** LinkedIn Corporation, **** West Maude Avenue, Sunnyvale, CA *****.*LinkedIn and the LinkedIn logo are registered trademarks of LinkedIn.*Privacy Policy * User Agreement * Copyright Policy***---***:******:*****---*
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Customer service issue
Reported by GetHuman-agatapaw
Nov 23rd, 2018 - 10 mons ago
I have an issue with LinkedIn too
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GetHuman-agatapaw started working on this issue
Nov 23rd, 2018 5:40pm