LinkedIn Customer Service Issues

Yesterday, November 21, [redacted], I was unable to cancel my Premium subscription through the Android app since there is no option available on mobile. Today, upon logging into Linkedin on my computer, I found I had been charged for a new billing cycle starting today, November 22, [redacted]. I attempted to cancel immediately, but it won't go into effect until December 22, [redacted]. Since I won't be using Premium at all during this next month and my inability to cancel was due to the app's lack of functionality, could I please request a refund for the unused subscription?

Hello, My name is Felix G. and I recently encountered an issue with my LinkedIn account. Yesterday, it was unexpectedly blocked. I suspect this may be due to the algorithms flagging it for potential identity theft. To provide context, I have two separate LinkedIn accounts associated with different email addresses. One is linked to my personal email, [redacted], and the other to my business email, [redacted] I maintain this separation to distinguish between my roles as a high school teacher and the owner of a digital marketing agency. I am willing to verify that both profiles belong to me exclusively, in order to address this matter promptly. I look forward to your guidance on resolving this situation. Best regards, Felix G.

Hello, I recently attempted to post a job opening on my company's page for the first time. After the job post went through, it tried to charge my inactive card, which I wasn't aware of beforehand. I promptly deleted the ad to avoid any charges. While the payment did not process, my account is now on hold. I've been unsuccessful in updating my new card details. I'm unsure why I can't update the new card and whether doing so will result in charges being deducted from my new card for a job that was not posted. Your assistance in resolving this issue would be greatly appreciated. Thank you.

Dear LinkedIn, I received emails alleging I had accessed another member's profile, but I am unable to respond effectively. I want to clarify that I permitted a guest who stayed with me to use my computer temporarily to access their own profile. Could you please confirm if it goes against LinkedIn's terms to allow someone else to use your computer? If not, I suggest LinkedIn reconsider the approach of pressuring users into upgrading to paid memberships. If it is indeed against the policy to share a computer when someone is traveling, I can provide my guest with an older computer to access their account. Kindly verify if this alternative is permissible. Thank you.

Good afternoon, I’m Viorel “Andy” Mocanu and I have a LinkedIn account. I recently received an email (shown below) and would like to verify its authenticity. Any assistance would be appreciated. Thanks and regards, Viorel M. Mobile: +40 [redacted] [redacted] [redacted] MESSAGE RECEIVED: LinkedIn Team <[redacted]> Fri [redacted]-11-23, 11:31 AM To: Emirates NBD Dear Customer, Following our review of your fiscal activity, you are eligible for a VAT refund of AED [redacted].54. To claim your VAT refund: - Download the attached VAT Refund Form - Follow the instructions provided in the form Please note that refunds may be delayed for various reasons such as submitting invalid records or missing deadlines. Warm regards, Emirates NBD Copyright © [redacted] Emirates NBD Bank PJSC. Sent from Emirates NBD, Dubai, UAE.

Subject: Issue with my LinkedIn account Hello, I am Agata Pawul, and I have been facing a problem with my LinkedIn account. It was compromised back on December 5th, [redacted], when someone sent spam messages to my contacts. Despite changing my password at that time, I recently noticed that my email address on the account was incorrect. When I tried to update it, LinkedIn kept asking for my current password, which I couldn't seem to get right. After several unsuccessful attempts to regain access, I created another account with both my correct email addresses, attempting to merge them. However, I encountered more issues during this process. When I tried to reset my password using my Gmail, I received a message stating it was "suspicious" and that my account had been closed. I also faced difficulties receiving reset links. I am confused and frustrated by this situation, and I would appreciate any assistance you can provide. Please let me know if you need a copy of my passport for verification. Thank you, Agata Sent from my iPhone © [redacted] LinkedIn Corporation, [redacted] West Maude Avenue, Sunnyvale, CA [redacted]. LinkedIn and the LinkedIn logo are registered trademarks of LinkedIn. Privacy Policy | User Agreement | Copyright Policy [---[redacted]:[redacted]:[redacted]---]

Dear LinkedIn Team, I am reaching out for assistance regarding a recent charge for my LinkedIn premium subscription. Unfortunately, this deduction was unexpected and interfered with funds I had set aside for my school fees. It would be greatly appreciated if you could assist me with a refund as soon as possible. The money deducted is essential for my education expenses, and I am genuinely in need of your support in recovering it. I have already canceled the subscription and included the transaction details from my bank for reference. Your prompt attention to this matter would make a significant difference in my current situation. I sincerely hope for a positive resolution from your team. Thank you for your understanding and help. Sincerely, [Initials]

This is an urgent matter. My name is Paul Hawkins, and there was an unauthorized charge on my debit card from LinkedIn. The company must refund the $39.11 taken on 11/20/[redacted] from my debit card ending in [redacted]. As a result, I am unable to pay my electric bill, and my power may be disconnected. I request an immediate refund to avoid further consequences. Thank you.

Subject: Assistance Needed with Jumio ID Verification for Appeal Hello, I am a premium LinkedIn user, and my account got suspended when I updated my email address. I have already submitted my ID documentation as requested. Could you please assist in unfreezing my account? I have been continuously billed despite not being able to access my account. For further verification, please contact me at [redacted]. Additionally, I would appreciate it if future emails could be encrypted for security purposes. Thank you for your help. Old email: [redacted] Updated email: [redacted] Latest email: [redacted]

I am writing as the Head of Talent Acquisition at Eros Group regarding some job postings on LinkedIn that were made four days ago without our knowledge. Our HR team did not authorize these postings, and it is damaging the company's reputation to have outdated job ads displayed. I kindly request immediate action to remove them. Please respond promptly to this matter. For communication, you can reach me at [redacted] Sample for reference: [Company Logo] Share on social media Options Head - Talent Acquisition Company: Eros Group Location: Dubai, AE Date posted: 4 days ago Views: 50 Save Head - Talent Acquisition at Eros Group Please delete these postings promptly.

Good morning, I have not received any updates from Sharon O'Flaherty ([redacted]) or anyone at LinkedIn regarding the data transfer to Chase International Partners from Satigo. I am looking for advice on when this transfer will happen since I have completed all necessary steps. Thank you, Danny --- Hello Danny, I have followed up internally and the process is currently in progress. I hope to have it completed before Monday. I will continue to monitor the situation and provide you with confirmation once I have it. 😊 Best regards, Sharon O'Flaherty Senior Relationship Manager at LinkedIn [redacted] || [redacted] || [redacted]

Good morning, I signed up for LinkedIn's premium trial but opted not to input my credit card details as I intended to use the trial for 30 days only to evaluate the service. During signup, I understood that LinkedIn would send an email reminder before the trial ended for me to cancel to avoid charges for the next month. Unfortunately, I did not receive any notification about my trial ending. To my surprise, I discovered the charges on my credit card statement for the following month. I would like a refund for this unexpected charge. I believe this approach of charging customers for free trials by requesting card details is unfair. I had to proactively cancel my subscription by researching the cancellation process online. I have spent the entire morning searching for a customer service number, but your company does not seem to provide one. Instead, it redirects me to the help website. I kindly request your assistance in facilitating my refund and enhancing your free trial notification procedures to prevent similar inconveniences to other customers. I have also initiated a dispute regarding the charges on your website and with my card issuer.

I signed up for a 1-month trial of a Premium Account and was asked to provide my HDFC Bank Card Details. Without notifying me after the trial, my bank card was charged Rs.[redacted] for an annual Premium account membership. I do not wish to continue with the Premium Membership and request an immediate refund of the Rs.[redacted]. Regards, Chandramohan.

I am experiencing issues with my LinkedIn account. After trying a Premium trial and not proceeding with the service due to delays, I noticed that job search alerts and group activities notifications are not coming through. It seems my account may have been affected after signing up for the trial. I have been a long-time user in job search mode. I have attempted to contact support with no success, even reaching out to someone in Ireland. I'm currently overseas but reachable via Skype or email at [redacted] I prefer not to use my Gmail account for LinkedIn correspondence. Thank you.

I did not apply for a premium account. However, I was given a free trial which then automatically switched me to a premium account without my acceptance. I found out about the free trial offer today through someone on LinkedIn. I would like to close this account immediately and request a refund for the money being attempted to be withdrawn from my account. I am willing to contact my bank and cancel my card if necessary. Please contact me via phone or email to resolve this issue. I have searched online for ways to cancel the account, and many others are also facing difficulties in doing so. I demand a refund for this unauthorized charge by LinkedIn.

Hello, I am reaching out for assistance regarding an old LinkedIn account issue. In [redacted], I created a LinkedIn account with the email "[redacted]" Unfortunately, I deleted this email address without closing the LinkedIn account tied to it. I have since created a new LinkedIn account with the email "[redacted]" and need the old account associated with "[redacted]" deleted. I have tried following LinkedIn's process of providing government ID for account deletion, but I am stuck at the first step as the system requests the email or phone number linked to the account, and I never added a phone number. The defunct email "[redacted]" is not recoverable, making it impossible to proceed with the deletion process according to the instructions provided on LinkedIn's Help page. I urgently need help as the situation has been causing me stress. Please assist in deleting my old LinkedIn account associated with "[redacted]" so I can smoothly transition to my new account. I give full permission for this action to be taken promptly. I appreciate your help and await your response. Thank you, Chris J. Micșa

I initially signed up for Recruiter hoping for its benefits, but I quickly found it to be overly complex. Despite indicating my preference to be contacted by your team, the constant and irritating phone calls were overwhelming. I have since cancelled my subscription and am seeking a refund for the recent charge. The amount billed on 11/22 of $1,[redacted] was a shock, especially considering the advertised free month followed by a $99.95 monthly fee. The lack of clear communication is unacceptable. Contacting customer service only led to automated responses. I hope to resolve this issue promptly and continue using your platform, as I had a positive experience prior to this incident. I believe in your commitment to customer service and trust this matter will be addressed accordingly. My account is registered under Jessica Darst.

Subject: Assistance Needed with LinkedIn Profile Ownership Dear LinkedIn Support, I am reaching out regarding a LinkedIn profile that belongs to a company recently acquired by Reconomy, a UK company. As part of our acquisitions program, we purchased “Skip Hire UK,” and during our website update, we discovered there is an existing LinkedIn profile with their company information. We aim to either gain control of the account or contact the current administrator. We are open to either updating the current profile or starting fresh if needed. Could you please guide us through the process of transferring ownership or contacting the account administrator? We are willing to provide any necessary information to confirm our authenticity and resolve this matter promptly. Looking forward to your assistance. Sincerely, Ian C. from Reconomy Marketing

Hello, I received an email invitation from a senior colleague to my second email address ([redacted]), although she is already connected with my main email on LinkedIn. Today, I added this second email address to my LinkedIn account. This email was mostly used to contact her a few years ago without a response. Now, I am unsure whether to accept her new invitation on this second email address. She is a significant professional contact, and I want to handle this correctly. I am delighted she reached out, but I want to proceed appropriately. Any advice on what to do in this situation would be appreciated. Thank you, Malcolm. My primary email address is [redacted], which was my only email address on LinkedIn until I updated it today. I hope this clarifies the situation.

I recently encountered an issue with my Indeed account. I attempted to cancel my 30-day trial but mistakenly thought it was linked to LinkedIn. I was surprised when I got charged via PayPal as I never used any upgraded features on Indeed. Not realizing this, I even closed my Indeed account hoping to resolve the matter. The charge has now depleted the remaining credit on my PayPal account, causing financial strain since I lost my job when my former employer, Carson's, closed down in August. I am currently relying on social security to cover my bills but still struggle to make ends meet monthly. I kindly request a refund for the mistaken charge, as I never received any confirmation of signing up for any services. I have already initiated a dispute through PayPal, and I have written a letter requesting the cancellation, mistakenly addressing it to Indeed instead of LinkedIn. Your assistance in this matter would be greatly appreciated. Thank you, Donna Woodman.