I was charged today even though I sent a email to cancel my trial membership today. Be...

GetHuman1140393's customer service issue with LinkedIn from September 2018

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The issue in GetHuman1140393's own words
I was charged today even though I sent a email to cancel my trial membership today. Below is when I requested Casey to cancel my trial membership. **Please issue me a refund thank you. ** *Member (********** **:** CST)*Hello Casey,**How do I cancel my premium membership. I have found a job and if I need*your services in the future I know where to sign up.**Thanks,**Lawrence Jefferson**On Mon, Aug **, ****, *:** PM Casey Reale ******@***.com* wrote:*** Your personal LinkedIn Customer Success Manager** *image: LinkedIn*** *https:**e.linkedin.com*pub*cc?*ri**X*Gzc*X%*DYQpglLjHJlYQGoJAOWojkBb*bJzfogPzgAssoE*mJKWWLzeFzfzao*Thzdf*URzdqzfzePHJK*FGX**mSLY*VXtpKX%*DSYRCDSY&*ei**EthFlOf*gKEB*xnbDEWG*sZQ*A*De**MWyj*QdNu*QjVLjCWqhY*D*dNMDOGX*xkPER-imQJBJeEs***aoBdXonIQunWFcEZg**oUbeEeVItGW*KAfmq*yi*v*ouUpQaSU*.*** Lawrence Jefferson** *https:**e.linkedin.com*pub*cc?*ri**X*Gzc*X%*DYQpglLjHJlYQGoJAOWojkBb*bJzfogPzgAssoE*mJKWWLzeFzfzao*Thzdf*URzdqzfzePHJK*FGX**mSLY*VXtpKX%*DSYRCDUY&*ei**EthFlOf*gKEB*xnbDEWG*sZQ*A*De**MWyj*QdNu*QjVLjCWqhY*D*dNMDOGX*xkPER-imQJBJeEs***aoBdXonIQunWFcEZg**oUbeEeVItGW*KAfmq*yi*v*ouUpQaSU*.***** *https:**e.linkedin.com*pub*cc?*ri**X*Gzc*X%*DYQpglLjHJlYQGoJAOWojkBb*bJzfogPzgAssoE*mJKWWLzeFzfzao*Thzdf*URzdqzfzePHJK*FGX**mSLY*VXtpKX%*DSYRCDUY&*ei**EthFlOf*gKEB*xnbDEWG*sZQ*A*De**MWyj*QdNu*QjVLjCWqhY*D*dNMDOGX*xkPER-imQJBJeEs***aoBdXonIQunWFcEZg**oUbeEeVItGW*KAfmq*yi*v*ouUpQaSU*.*** Hi Lawrence,**** I hope you've been enjoying your Premium subscription so far! My name is** Casey Reale, a Customer Success Manager with LinkedIn, and I wanted to make** sure you're getting the most out of your subscription.**** Do you have any questions about Premium or would you like my team to walk** you through the product? *We are happy to discuss via email (just reply** to this message) or to chat over an onboarding phone call*.**** If you'd prefer to connect via phone, please reply with some convenient** times and a direct phone number, and we will get back to you shortly.**** Thank you again and welcome to LinkedIn Premium!** *Casey Reale*** Customer Success Manager** LinkedIn Premium** P.S. Check out this page** *https:**e.linkedin.com*pub*cc?*ri**X*Gzc*X%*DYQpglLjHJlYQGoJAOWojkBb*bJzfogPzgAssoE*mJKWWLzeFzfzao*Thzdf*URzdqzfzePHJK*FGX**mSLY*VXtpKX%*DSYRCDYY&*ei**EthFlOf*gKEB*xnbDEWG*sZQ*A*De**MWyj*QdNu*QjVLjCWqhY*D*dNMDOGX*xkPER-imQJBJeEs***aoBdXonIQunWFcEZg**oUbeEeVItGW*KAfmq*yi*v*ouUpQaSU*.*** to see the features you now have access to as a Premium member.** Unsubscribe** *https:**e.linkedin.com*pub*cc?*ri**X*Gzc*X%*DYQpglLjHJlYQGoJAOWojkBb*bJzfogPzgAssoE*mJKWWLzeFzfzao*Thzdf*URzdqzfzePHJK*FGX**mSLY*VXtpKX%*DSYRCDDY&*ei**EolaGGF*SNMvxFF*KucKuWPj*AMijFj*V*QWThubOp*ckx*rUouDv**C*ZfDO*IZcx*Un*RTeVY*J*nzWIVJzCd**WWb*aVXjf*EYAZbrABmCIx*Ukx*ZCg*hrwSFbGvQGwRyP*uSkqq*R*QehJSI*mYz*cjN*yuIfe*kHIustUW*BIidmZnG*I*lMkv**oQ*N**CLpHKZCZR*aARCQ.*** * Help** *https:**e.linkedin.com*pub*cc?*ri**X*Gzc*X%*DYQpglLjHJlYQGoJAOWojkBb*bJzfogPzgAssoE*mJKWWLzeFzfzao*Thzdf*URzdqzfzePHJK*FGX**mSLY*VXtpKX%*DSYRDRSY&*ei**EolaGGF*SNMvxFF*KucKuWPj*AMijFj*V*QWThubOp*cHYuP*AWAolET*TDoHzrWGIjeTk**eKCrBN*Usc*zWno.*** This is an occasional email to help you get the most out of LinkedIn.** This email was intended for Lawrence Jefferson (Field Event Manager*Mobile** Marketing Specialist * Event Operations Manager* Tour Manager * Logistics** Manager*CDL Class A). Learn why we included this** *https:**e.linkedin.com*pub*cc?*ri**X*Gzc*X%*DYQpglLjHJlYQGoJAOWojkBb*bJzfogPzgAssoE*mJKWWLzeFzfzao*Thzdf*URzdqzfzePHJK*FGX**mSLY*VXtpKX%*DSYRDRUY&*ei**EolaGGF*SNMvxFF*KucKuWPj*AMijFj*V*QWThubOp*cHYuP*AWAolET*TDoHzrWGIjeTk**eKCrBN*Usc*zWno.*** .** *image: LinkedIn Logo*** *https:**e.linkedin.com*pub*cc?*ri**X*Gzc*X%*DYQpglLjHJlYQGoJAOWojkBb*bJzfogPzgAssoE*mJKWWLzeFzfzao*Thzdf*URzdqzfzePHJK*FGX**mSLY*VXtpKX%*DSYRCDSY&*ei**EthFlOf*gKEB*xnbDEWG*sZQ*A*De**MWyj*QdNu*QjVLjCWqhY*D*dNMDOGX*xkPER-imQJBJeEs***aoBdXonIQunWFcEZg**oUbeEeVItGW*KAfmq*yi*v*ouUpQaSU*.*** * ****, LinkedIn Corporation. All rights reserved. LinkedIn Corporation,** **** West Maude Ave., Sunnyvale, CA *********

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LinkedIn

Customer service issue
Reported by GetHuman1140393
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 13312 others
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Timeline

GetHuman1140393 started working on this issue
Sep 13th, 2018 11:05pm