LinkedIn Customer Service Issues

I have been an active member on LinkedIn for several years and have always followed the rules. Attention! Your account has been limited. Confirm your identity. What led to this? We have restricted your account due to behavior that seems to go against our Terms of Service. For more information on behaviors that may lead to account restriction, please review the "Do's and Don'ts" section of our User Agreement. Next steps if you think this is a mistake. If you believe your account was mistakenly restricted, you can request a review by verifying your identity. After confirming your government-issued ID, we will assess your account to determine if the restriction was an error. If you qualify, a Customer Support agent will contact you regarding the status of your account restriction.

Dear User, Your account has been restricted, and we require you to verify your identity. The restriction was placed due to behavior that may violate our Terms of Service. Please refer to the "Do’s and Don’ts" section of our User Agreement for more information on restricted behaviors. If you believe your account was restricted in error, you can submit an appeal by verifying your identity with us. Once your government-issued ID is confirmed, we will review your account for any erroneous restrictions. If eligible, a Customer Support representative will contact you regarding the status of the account restriction removal. Thank you.

I am feeling frustrated. I have been attempting to combine my two LinkedIn accounts without success. After updating one account completely, I discovered that I still had another account active. Fearing the loss of information from the updated account, I tried to merge them but now I am instructed to contact customer service for help. I have dedicated numerous hours to this task and simply wish to maintain one account linked to my email: [redacted] Kindly assist me. Thank you. The old email account I no longer use was established during my time as a student at: [redacted] I suspect it was also connected to my other email: [redacted]

I received an email on August 18, [redacted], stating that my credit card wouldn't be charged. However, I found that they charged my debit card for Rs. [redacted] after the free trial. I am entitled to a refund. Dear Diddi, Thank you for being a LinkedIn premium subscriber. We attempted to charge your subscription fee to your credit card, but the transaction was declined by the card issuer. To continue accessing premium features, please update your credit card details or use a new one. If you don't update your information, your subscription will expire in 30 days, and you may be charged new pricing. If you have any account queries, please reach out to LinkedIn Customer Service. Thank you for using LinkedIn. Best, The LinkedIn Team

I want to share a scientific breakthrough with you regarding Somaderm HGH Gel. It's a unique FDA registered product with real growth hormone and a herbal blend promoting natural adrenal and thyroid function. The Somatropin in HGH Gel is diluted to a 30X dosage to maintain its homeopathic status. Glandula Suprarenalis Suis 6X and Thyroidinum 8X enhance adrenal and thyroid health respectively. Below are the links for more information: Somaderm video: youtu.be/wApIZ5tt8PY HGH Explained with illustration: youtu.be/RDwFCD-X_1w What is HGH? How does it work?: youtu.be/ZAdXkdLk51k Company website: newulife.com/products/somaderm/#tab-tab-[redacted]-1-0-0-[redacted]-5 Interview with Dr. Frederick Sabido: youtu.be/dTU2TrJeL_k Interview with Dr. Georgia Balsey: youtu.be/V3oJbNOIsVE Founder Goldstein's Interview: youtu.be/BwzcfZtg2Bg To order, visit newulife.com/gilshaheen and click on shop now. Enrolling as a distributor costs $[redacted] and includes one bottle of Somaderm. A single purchase is $[redacted].99, while autoship is $[redacted].99 and can be canceled or deferred. Thank you, Gil Shaheen

Dear Sirs, I am a professional with a premium LinkedIn Account under the login [redacted] Recently, I have noticed issues with test messages not being received when I try to send them before making posts in groups that I manage. Additionally, I am unable to view sample messages of templates in groups. I am a researcher at the University of Aalborg, Denmark, and I assure you that I have no intentions of misusing the platform. I have been inviting many people based on industry to build a professional group, utilizing the LinkedIn search function. If this activity has raised concerns about abuse, I apologize and am willing to adjust my actions accordingly. I kindly request that my account functionality be restored promptly. I have also submitted the same concerns under ticket #[redacted]24. I appreciate your assistance in resolving this issue swiftly. Thank you, Lars Krull

On July 17, [redacted], there was an unauthorized debit of $[redacted].96 on my Mastercard for a supposed Linkedin fee. I was incapacitated and had no access to a PC or phone at that time. The transaction appeared on my bank account as Paypal Linkedin [redacted]. I contacted Paypal, but they had no record of it. Attempts to reach Linkedin were fruitless. Despite inquiries with Westpac Mascot, Sydney, no resolution was achieved. Recently, on July 16, [redacted], another unauthorized debit of $[redacted].07 towards Paypal Linkedin [redacted] was made, totaling $1,[redacted].03. I lack account details but believe it might be under Peter Walker. The involved Mastercard ends in [redacted] and my bank has requested reaching out again. Please refund the money to account [redacted]88 or credit my Mastercard. Ensure such incidents do not recur. I have little hope for action but comply with my bank's request. A copy of this message will be shared with my bank. Thank you, Peter R Walker.

Hello, I require some assistance with my LinkedIn account. I recently started a trial of Sales Navigator while traveling with sporadic wifi. I had intended to cancel before the trial ended, however, I have been charged for a full year subscription, which is currently unaffordable for me. I was testing the service to potentially sign up as a team in the future. Could you please process a refund for the payment and deactivate my account? I may revisit signing up with a company account later on, but this trial was solely for evaluation purposes and I did not extensively utilize the service. Thank you.

Hello, I had signed up for the free Premium subscription trial, but my company has since decided to take a different direction regarding our prospecting position. As a result, we have not used any of the Premium features, yet I noticed a charge on our account yesterday. Could you kindly process a refund for this charge as we will not be utilizing the Premium subscription going forward? Thank you for your assistance. Best regards, Jennifer J. F. | National Account Director | Visit Tampa Bay [redacted] [redacted] N. Franklin Street, Suite [redacted] Tampa, FL [redacted] VisitTampaBay.com | Connect with us @TampaMeetings From: [redacted] Sent: Monday, July 23, [redacted] 2:03 PM To: Jennifer Friday Subject: Your LinkedIn Order [redacted]

Multiple individuals have contacted me, mentioning they have received emails from me through LinkedIn. When attempting to access my account, my email address and phone numbers are not recognized. I received an email from LinkedIn regarding the addition of the email address [redacted] to my account. I'm uncertain of the email's legitimacy. Hi Michael, An email address was recently linked to your LinkedIn account. If you wish to remove it, follow these steps: 1. Visit the provided link 2. Sign in with your credentials 3. Locate Primary email and select Change/Add 4. Click Remove beside the email address you want to delete. Thank you for using LinkedIn and aiding in safeguarding your account. The incident occurred on September 4, [redacted], at 3:11 PM (GMT) through Firefox on Windows 10. If you did not authorize this action, change your password immediately. For any suspicious activity, reach out to us promptly. If you require assistance, please contact LinkedIn Customer Service. © [redacted] LinkedIn Corporation, [redacted] West Maude Avenue, Sunnyvale, CA [redacted]. LinkedIn and its logo are registered trademarks of LinkedIn.

I appreciate your recognition of having the full list and acknowledging that it was imported recently. It's important to have access to the complete list to send out invitations. Please provide the entire imported list as mentioned. I wish to invite more people to LinkedIn from the complete list that is currently not available to me. Thank you for confirming the existence of the longer list. My intention was not solely to see the names of those already invited, as I planned to invite additional contacts. I already have access to the invited and accepted names, but I require the full imported list for further invitations. I kindly ask for your attention to this matter. Thank you, T.B. Southall

Hello, I signed up for a Lynda.com trial for work back in late June. I had a major project that required long workdays, leaving me no time to use the service. I attempted to cancel via my mobile before it auto-renewed but couldn't figure it out due to my workload. I have not utilized the training beyond accidentally accessing a video briefly. I am requesting a refund as I'm facing financial difficulties and was unable to benefit from the subscription. I tried to contact you through the website over two weeks ago but received no response. I hope to resolve this matter promptly. Thank you.

I signed up for a premium membership with a one-month free trial. I was charged $39.99NZD on 05 Aug, another $39.99NZD on 05 Sept, and believe the last charge is for the upcoming month. I would like a refund for the second charge as I didn't cancel in time. I attempted to unsubscribe on LinkedIn today (05 Sept [redacted]) but haven't received a confirmation email, and can't delete my credit card details. Assistance is appreciated.

Hello, I'm Linda Gooderham. I am experiencing issues with accessing my LinkedIn account. I had two previous email addresses, [redacted] and [redacted] My current active email is [redacted], which I prefer to use. However, it seems my account is linked to the inactive email [redacted], making it inaccessible. I am redirected to [redacted], which is also inactive. I simply want to use [redacted] for my LinkedIn and close the other accounts. I appreciate any guidance or assistance you can provide. Thank you, Linda.

I filed a complaint last week about inaccurate job postings by Averon Events. The email I received asked for in-person interviews this week. It is clearly fake; the HR Director's phone number belongs to someone else. Moreover, the attachment contained a virus, which my IT department confirmed after I mistakenly opened it. Today, I noticed several new entry-level roles posted by the company, prompting concerns, especially since they are asking candidates to visit a specific address for interviews. It's frustrating that I cannot reach anyone at LinkedIn directly to address this issue. Please acknowledge this message and confirm that you are looking into the matter.

This is my third attempt to contact you regarding my situation. I am facing eviction from my home on September 14th, [redacted]. I urgently need to cancel my $[redacted] annual premium subscription to help with my mortgage payments. I kindly request a refund so I can provide for my family during this critical time. I understand the refund process may take 3-5 business days, but I need your prompt assistance. This is a crucial matter for me, and I hope for a swift response. Thank you. - PB - [redacted] - PJB Enterprises

LinkedIn provides steps to activate a trial of the premium features through its mobile app, but unfortunately, there is no option to deactivate it using the mobile app. Many users, including myself, had to search on Google to discover that deactivation requires logging in from a computer. The lack of active communication to address this issue is disappointing, as the platform actively promotes premium subscriptions to customers without providing adequate support for cancellation. This has resulted in an unintended two-month subscription charge on my card due to not knowing how to end it. I have received notifications of attempted payments by LinkedIn despite wanting to cancel. LinkedIn should consider refunding users who faced difficulties deactivating their premium trial without a PC. The absence of a reliable customer interaction system feels like exploitation. I hope for a genuine response from a LinkedIn representative instead of an automated message. If this negligence continues, I may join others affected to seek legal recourse. An apology from LinkedIn for this inconvenience is warranted to maintain trust with its customers.

I am currently unable to access my LinkedIn account as I am locked out and required to verify my identity. Despite providing my driver's license and passport images, I have not received a response. When attempting to follow up on the ticket, I received an email saying the address is not the primary one for the account. My account was registered under [redacted], and I've also tried [redacted] The account is under the name David Gibson and I work as a Smart Grid and Integration Consultant for utilities. I am willing to provide my identification documents and the original phone number linked to the account, as well as my resume, for verification. Any assistance on this matter would be greatly appreciated. Thank you, David Gibson.

Hello, I have already reported the same issue to the hacked account desk. My name is Janos Kovago from Hungary. My account got hacked, and despite changing my password multiple times, spam emails were sent from my account to my contacts. Subsequently, my Linkedin account was suspended. I attempted to upload my ID card and driving license, but the system kept stating that the documents were unreadable. I tried multiple times, but the same issue persisted. I am confident that the jpg files are readable and someone needs to review them. This situation has left me unable to log in to Linkedin or contact support. I am anticipating a prompt response. Thank you, Janos Kovago. Mobile: +[redacted]3.

Hello, I'm writing on behalf of Comtec Translations, a UK-based company. We have multiple LinkedIn accounts, most of which were Business Plus. Recently, one of our colleagues was given a Business Premium account. The issue we're facing is that the boolean search function is only working for the colleague with the Business Premium account. I upgraded my account to Business Premium too, but the problem persists. We've tested on different devices using the same browser and it appears to be an issue on LinkedIn's end. When we use the 'Title' filter with a string of job titles separated by 'OR,' we receive an instant error message stating, "This one’s our fault. We’re looking into it. We’ve filed a report for this error. Wait a few moments and try again." It's crucial for our business, and this problem only started today. Please assist us in resolving this matter. Best regards, Joanna Mos Marketing Coordinator Comtec Translations Ltd.