Before contacting them, items GetHuman-kylefair may need:
Username, Email on Account, Phone Number, and Name of Account Holder
The issue in GetHuman-kylefair's own words
I have been locked out of my account and have to "verify my ID", but no matter what lighting I use (and all pictures are very well lit) I cannot get it to recognize the ID. I have attempted to use both my Driver's License and Department of Defense US Army ID (also known as a Common Access Card). I do not have a passport to use. Does this mean i'm locked out of my account forever?**I have a verified phone number with the account and an e-mail, why can't I just use either of those?
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