I have been locked out of my account and have to "verify my ID", but no matter what lig...

GetHuman-kylefair's customer service issue with LinkedIn from August 2018

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The issue in GetHuman-kylefair's own words
I have been locked out of my account and have to "verify my ID", but no matter what lighting I use (and all pictures are very well lit) I cannot get it to recognize the ID. I have attempted to use both my Driver's License and Department of Defense US Army ID (also known as a Common Access Card). I do not have a passport to use. Does this mean i'm locked out of my account forever?**I have a verified phone number with the account and an e-mail, why can't I just use either of those?
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LinkedIn

Customer service issue
Reported by GetHuman-kylefair
Aug 11th, 2018 - 7 mons ago
I have an issue with LinkedIn too
Not resolved
Seen by 17 customers so far
Similar issue to 8898 others
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Timeline
GetHuman-kylefair started working on this issue
Aug 11th, 2018 4:46pm