LinkedIn Customer Service Issues

Archive 10

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #10. It includes a selection of 20 issue(s) reported July 22, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My husband's account got frozen, and he hasn't altered his login or password. I've attempted to contact Linkedin but haven't had much success despite trying their suggestions that didn't resolve the issue. I urgently need assistance in restoring my husband's account as he needs to reach out to his contacts. His Linkedin account holds crucial information. How can I go about unfreezing his account? Your help in this matter is greatly appreciated. Thank you.
Reported by GetHuman796792 on Sunday, July 22, 2018 8:06 AM
I am seeking clarification on the rules I may have broken leading to my account being locked. I encountered an issue uploading my driver’s license as the system rejected the front side due to file size, while accepting the back side. I have been unsuccessful reaching LinkedIn support via phone as the numbers provided did not connect me to any assistance. I urge a LinkedIn representative to contact me to clarify the situation and guide me in submitting the necessary information. I rely on LinkedIn for professional networking. Thank you, Karen G., at cell [redacted].
Reported by GetHuman-kbg on Monday, July 23, 2018 5:36 PM
Subject: Account Restriction Inquiry Hello, I recently received an email notifying me that my account has been permanently restricted. I am puzzled by this as I had verified my identity by attaching my ID to my sign-in page. I do not frequently log in, so it came as a surprise to find my account permanently restricted after the next attempt. I am seeking clarification on this matter and would appreciate a prompt response. Furthermore, if this restriction is due to logging in from a different location, does this mean I can no longer access Linkedin from Nigeria? I arrived in Nigeria from London last night and will be returning on August 5th. It seems impractical to be unable to access my profile when visiting other countries. I am disappointed by the deletion of my account and would like guidance on this issue. Thank you, S.
Reported by GetHuman-simi_o on Monday, July 23, 2018 6:14 PM
I recently received this email from LinkedIn while I was traveling last week. Apparently, someone has hacked into my account and sent emails to all my followers. Now, I'm unable to access my account. Please assist. Thank you. S.G.
Reported by GetHuman-semakaya on Monday, July 23, 2018 7:52 PM
Dear Aloha Staff, Upon reviewing the email below, after clicking the link, my virus checker flagged a virus. The only aspect that seems suspicious at first glance is the "k" in the email address. Kindly advise if any action is necessary on my part. Thank you, D. R. Jr.
Reported by GetHuman910494 on Tuesday, July 24, 2018 12:27 AM
Hello, I am experiencing an issue with my account being restricted, and I am unsure of the reason. I would greatly appreciate assistance in reactivating it. I created this account a while back but had not used it until recently when I graduated. Upon trying to access it, I encountered a notification that my account is restricted. If I mistakenly provided incorrect information, kindly point it out, and I am willing to provide any necessary proof to reactivate my account. Additionally, if someone else accessed my account, please delete it so I can create a new one with my email address. My name is Nishedh Soni, and my email is [redacted], indicating my ownership of this account. I urgently need to reactivate it to apply for jobs. Your help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-nishedhs on Tuesday, July 24, 2018 3:37 PM
**URGENT ISSUE** I have encountered extremely poor treatment from a service provider, and I am extremely disappointed with LINKEDIN. I have experienced multiple obstacles attempting to resolve this matter, including the absence of telephone support and unhelpful standard responses. This situation has caused me to lose trust, and I am contemplating taking further steps. An unauthorized charge of £[redacted].88 has been withdrawn from my account for a service I did not request. I have made repeated attempts to resolve this issue and have received no satisfactory response. I have even reached out directly through email for urgent assistance. Unfortunately, the phone number provided is not functional. I demand a refund of the £[redacted].88 charged for the LinkedIn recruiter lite service promptly. This matter requires immediate attention and resolution. Regards, NT **Concern:** I continue encountering an error message stating, "We’re unable to complete your request. You do not appear to have purchased a Premium subscription." This issue persists as of the latest date 24/07/[redacted] and repeatedly.
Reported by GetHuman-normante on Tuesday, July 24, 2018 3:44 PM
Today I received an email about a one-month premium account membership subscription. I got a free invoice from your side, but my bank informed me that [redacted] AED was deducted. I spoke to someone named Suresh, who mentioned that I wasn't eligible for the trial due to already using one before. He said a refund was processed due to accepting the offer. However, I am yet to receive the refund.
Reported by GetHuman-archsobh on Wednesday, July 25, 2018 8:57 AM
I recently encountered a restriction on my LinkedIn account, although I believe I did not violate any rules. One thing I suspect may have caused this is possibly using a design I created instead of a personal photo. My aim is to find graphic and video editing job opportunities in Japan, so I started inputting my details into LinkedIn to network for employment. Upon attempting to add an older LinkedIn account (created long ago just for exploration) to utilize the email contacts feature and expand my connections, especially within my college network linked to my old email, my account got locked suddenly, preventing me from logging in. I desire to utilize LinkedIn effectively and even recommend it to others in Japan where its usage is limited, but the current situation is hindering that possibility. If I unintentionally broke any rules, I apologize as my sole intent was to explore job prospects in Japan. I apologize for any inconvenience caused and would appreciate a prompt resolution so I can make proper use of LinkedIn while I have the opportunity. Thank you for your consideration. C.
Reported by GetHuman-cadamsja on Wednesday, July 25, 2018 11:13 AM
I believe my LinkedIn account has been compromised. I received an email notification from LinkedIn Security about an unauthorized email being added to my account. Despite trying to remove the added email, I am now unable to access my account as it does not recognize my email address or phone number. Consequently, my connections are receiving spam emails from my account. While looking for LinkedIn's contact number, I called one that demanded $90 to fix the issue, clearly a scam. I am feeling frustrated and upset by the lack of support from LinkedIn. It's urgent that this issue is resolved promptly as my professional network is being affected. My contact number is [redacted].
Reported by GetHuman-sueannc on Wednesday, July 25, 2018 1:20 PM
I have not used any automation tools on my LinkedIn account. However, when I recently tried to log in, I received a warning stating that I might be using an automation tool due to a high number of page visits. As a result, my account is suspended, and I have been warned of potential permanent restrictions. I manually invite people to grow my network and wish to continue doing so. Would upgrading to the Premium Sales package resolve this issue? Will it enable me to send unlimited connection requests? If not, what other solutions are available to address this problem?
Reported by GetHuman-meijerd on Wednesday, July 25, 2018 4:16 PM
I have contacted you three times regarding the deletion of my brother Joseph L. Cornecelli's account. It's distressing to see a work anniversary mentioned since he passed away in [redacted]. Please remove his account as requested. Thank you. Obituary from [redacted]: Joseph Cornecelli III, known as Peppe, lived in Troy, Mich. for 28 years and sadly passed away on January 15, [redacted], after battling cancer for 2-1/2 years. He was born on August 30, [redacted], to Joseph (Jr.) and Sue Cornecelli. Joe had an accomplished academic and professional career in communications and technology. He was a dedicated professional at SBC-Ameritech Bell Companies for 32 years, later becoming a Certified Project Management Professional at Logicalis. Joe also taught technology and Project Management courses as an Adjunct Professor at Lawrence Technological University. He is survived by his wife, Vicki Anne, his son Christopher, and other family members. Contributions in his memory can be made to the National Bladder Cancer Advocacy Network or the Capuchin Soup Kitchen. Visit www.sawyerfuller.com to share memories and condolences.
Reported by GetHuman-cmcsucca on Wednesday, July 25, 2018 6:31 PM
I am unable to delete the following post, please see below for details: ------------------------------------------ A 24-page court document details a class action suit against SCANA Corporation. The suit highlights large bonuses given to top utility officials as the project went off track. Key bonuses include: - SCANA CEO Kevin Marsh - $3.3 million in [redacted] - SCANA CFO Jimmy Addison - $[redacted],[redacted] in [redacted] - SCANA COO Stephen Byrne - $[redacted],[redacted] in [redacted] - SCANA and Santee Cooper Top Executives who got 20% of their base pay in [redacted] - SCANA and Santee Cooper Top Executives received a total of $21,[redacted],[redacted] in performance bonuses since [redacted]. Additionally, SCANA granted discretionary bonuses totaling $3,[redacted],[redacted] to executives and employees linked to the reactor project since [redacted]. Thank you.
Reported by GetHuman-mvmbiz on Wednesday, July 25, 2018 7:36 PM
Hi, I am experiencing my account being restricted by LinkedIn for the third time this week, lasting for two days each time. This impacts my ability to work as LinkedIn is essential for recruiters like me to find suitable candidates. I follow LinkedIn's guidelines and do not engage in excessive browsing, simply connecting with potential candidates who match job requirements. I rely heavily on LinkedIn for my job, and the recurrent restrictions are causing significant disruptions. I am concerned about the potential consequences for my employment if this issue persists. Despite having a premium account, I have already wasted valuable time dealing with this problem. I am hoping to find a resolution soon as my professional network is primarily on LinkedIn. Thank you for your assistance. Best, A. O'Brien.
Reported by GetHuman-aliceob on Thursday, July 26, 2018 7:54 AM
I have been unable to access my LinkedIn account with over [redacted] connections for the past 6 years due to a changed email address and forgotten password. The account is under the name of J. Mensah. I am seeking assistance to regain access and update my email details as my current job opportunity came through a LinkedIn contact. Any advice is appreciated. I have contacted Hotmail regarding the issue, but my old phone number ([redacted] [redacted] [redacted]) is no longer active. My last contact on LinkedIn was with my current employer on June 22, [redacted].
Reported by GetHuman918637 on Thursday, July 26, 2018 12:53 PM
I signed up for a free premium membership trial a few months back, but I decided not to continue with the service and did not add any funds to the linked payment account. Surprisingly, I was charged by LinkedIn weeks later, even though I only added money to the account several months after the trial ended, which seems odd. I haven't utilized their services and have faced numerous difficulties in trying to contact their customer support. I would appreciate a refund. It's perplexing that LinkedIn billed me after I had already canceled my subscription months ago. Furthermore, I never received any confirmation emails regarding this matter from LinkedIn, which I find irresponsible and unacceptable. Lastly, the customer service accessibility is challenging; I am unable to post on forums or speak with a representative.
Reported by GetHuman-huizhu on Thursday, July 26, 2018 2:25 PM
A few days ago, I tried to access my LinkedIn account from my PC and was prompted to sign in, even though it was usually saved in my browser history. Suddenly, a new account under my name appeared with none of my information. I exited the site immediately. I have since tried multiple times to access my old profile from my PC, but when I try to view my connections or old information, it prompts me to set up a new account without showing my previous details. Interestingly, everything works fine when I use my cell phone or tablet. I appreciate any assistance with this issue. Thank you.
Reported by GetHuman919736 on Thursday, July 26, 2018 6:09 PM
I signed up for a trial subscription through work to review the material, which led to my company subscribing. Without realizing it, I was later charged $[redacted].99 on my personal account even though my company paid for the subscription on a different account. I have not used the service since the trial. I apologize for the delay in contacting you. I would appreciate a prompt refund as I have had difficulty reaching out to someone at LinkedIn through the provided phone numbers. I am eager to continue using the service under my company account and would like the charges on my personal account refunded. Thank you for your assistance.
Reported by GetHuman-rokkit on Thursday, July 26, 2018 6:17 PM
Dear LinkedIn Team, I have been a user of LinkedIn for many years, and since last night, my account has been locked and placed in restricted mode. I have submitted my ID proof and passport copy for verification purposes. Additionally, there was an unauthorized charge of [redacted] INR on my Amex card, which I did not authorize. I kindly request an immediate reversal of the charge, as I am not interested in a premium subscription for LinkedIn at this time. As the CEO and founder of an IT company that closely collaborates with LinkedIn Marketing Solutions, I have never encountered such an issue before. I look forward to prompt action on this matter and hope to continue a successful business relationship with you. Warm Regards, Amit K Lalit Founder and CEO P.R.E.F.O. (Private Real Estate Family Office) Website: www.myfollo.com Group Website: www.valion.in Phone: +91-[redacted] Locations: Gurgaon, Mumbai, Singapore
Reported by GetHuman-amitlal on Friday, July 27, 2018 11:05 AM
Subject: Urgent Assistance Needed Regarding Account Lockdown and Unrecognized Charge Hello LinkedIn team, I have been a dedicated user of LinkedIn for several years, but as of last night, my account has been unexpectedly locked and placed on restricted mode. In order to verify my account, I have promptly submitted my ID proof and passport copy. Concerningly, a charge of [redacted] INR was debited from my Amex card without my authorization. I have not subscribed to any premium services at this time, so I kindly request that you reverse this charge promptly. I hold the position of CEO and founder at an IT company that collaborates closely with LinkedIn marketing solutions, and incidents like these are unprecedented. I urge you to address this issue at your earliest convenience. Sincerely, Amit K. Lalit Founder and CEO P.R.E.F.O. (Private Real Estate Family Office) Website: www.myfollo.com Group website: www.valion.in Mobile: +91-[redacted] Locations: Gurgaon, Mumbai, Singapore
Reported by GetHuman921971 on Friday, July 27, 2018 12:20 PM

Help me with my LinkedIn issue

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