LinkedIn Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about LinkedIn customer service, archive #2. It includes a selection of 20 issue(s) reported May 2, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I am looking to consolidate and improve Dr. Alexander Alemis's LinkedIn presence. There are three accounts under his name, but we want to focus on the one with the beige marble background photo. However, we are facing issues with the email verification as it seems to be linked to other accounts. We kindly request assistance in deleting the two inactive profiles associated with Alexander Alemis to streamline his current and most populated profile. The correct LinkedIn page should display his role as the President of Family Dental Care. The two outdated profiles under the names Alex Alemis and Alex G. Alemis need to be removed to highlight the accurate representation under Dr. Alexander Alemis. We are eager to enhance his professional presence on the platform and would appreciate your support in resolving this matter promptly. Thank you for your help.
Reported by GetHuman-fdcchic on बुधवार, २ मई २०१८, शाम ५:२५ बजे
Good morning, I need to request a copy of the mutually executed contract between MDLIVE and LinkedIn. Due to changes in our contract management system, we are unable to locate the agreement. Could you please email us a copy of the contract at your earliest convenience? Your assistance is greatly appreciated. For any inquiries, please contact Mrs. Terry Smallhorne in our Legal Department at [redacted] or [redacted] Thank you for your prompt attention to this matter. Liz H. MDLIVE | Administrative Assistant/Receptionist Office: [redacted] | Mobile: [redacted] [redacted] NW 8th Street, Suite [redacted] | Sunrise, Florida [redacted] Email: [redacted] Website: www.mdlive.com
Reported by GetHuman-tsmallho on गुरूवार, ३ मई २०१८, दोपहर १:४१ बजे
I believed I had signed up for a free month trial of the service. The trial period ended today, and to my surprise, I was billed $[redacted].88. I was unaware of these charges and have not received any communication regarding them. Although I understood there were monthly charges if I signed up, which I didn't, I did not expect to accumulate these specific fees. I found the premium services unsatisfactory as it required extensive searches through numerous profiles to find what I needed. I wished for more filtering options. I planned to inquire about this matter, but due to my current frustration, I may not consider signing up for any free or paid services in the future. If a complete refund is not provided, I will address this issue with AMEX. The clarity on incurring charges with LinkedIn was lacking.
Reported by GetHuman-svthrowe on गुरूवार, ३ मई २०१८, रात ८:२८ बजे
I was recently temporarily restricted due to exceeding [redacted]+ page views. I started working as a distributor for a healthcare company promoting HGH Gel. I manually connected with [redacted] new contacts, including fitness instructors, wellness coaches, and weight loss professionals, using my network of 24k+ followers in Entertainment, Business, and Healthcare. After sending connection requests and introduction emails with a video link to network and promote my products, I found myself restricted from messaging for the past 48 hours. Despite following the guidelines for the past two years, I am unable to reach anyone through the help desk email. I am trying to understand the best way to resolve this issue and speak to a representative to lift the restriction.
Reported by GetHuman-celebsoc on शुक्रवार, ४ मई २०१८, रात १२:१५ बजे
Hello, I'm reaching out regarding an issue with accessing my account. Upon signing up, I used my former work email as the primary address. Now, since I no longer work at that company, I cannot retrieve the password reset sent to the old email address, [redacted] Attempting to change it to my personal email results in prompting me to create a new account, despite having nearly [redacted] contacts I wish to maintain communication with. I was instructed to complete a LinkedIn Member Identity Verification form to address this matter. I have an old case number [redacted]34 that was previously closed. My ultimate goal is to log in with my initial email address, reset the password, and have it sent to my personal email at [redacted] Thank you, Rob Olson
Reported by GetHuman-bdddy on शनिवार, ५ मई २०१८, शाम ७:०१ बजे
I am writing on behalf of Seed Staffing LLC regarding an automatic renewal charge on our credit card. We no longer require the service and are seeking a refund. I have the credit card details ready and would like to discuss this matter with a representative to provide the account information for the charge reversal. It is my understanding that the service is not in use currently, and if being accessed, it is by a former employee. Kindly contact me to facilitate the refund process. Thank you. Larry Joseph can be contacted at [redacted] or [redacted].
Reported by GetHuman660895 on रविवार, ६ मई २०१८, दोपहर ४:३८ बजे
Good afternoon, I am attempting to create a company page, but I keep encountering an unknown error when selecting a LinkedIn public URL. Even after trying various URL options, the issue persists. I have confirmed my official representation of the company and my permission to create the page. Here is the information I have been inputting: Company Name: Michigan Self Storage Association Desired LinkedIn Public URL: linkedin.com/company/associationofmichiganselfstorage Despite multiple attempts with different names and URLs, I am unable to create a page for the Self Storage Association of Michigan. I seek to establish a company page under this name and URL, as there are individuals who list this company but no actual company page exists. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-mmosher on बुधवार, ९ मई २०१८, शाम ७:३३ बजे
Hello, my name is Mark Maloney. I recently discovered a second account was created using my email address, causing difficulty in accessing my contacts. Despite attempts to merge the two accounts, I have been unsuccessful. My email is [redacted] I have previously reached out via email for assistance but have not received a resolution. I was informed that a tech team would contact me, yet this has not occurred. The new account is suggesting I connect with my original account, which I am eager to regain access to. I provided my phone number ([redacted]) in previous emails for contact. As Deputy Commissioner with the City of Chicago, I invite you to verify my profile for authenticity. I am willing to provide any additional information needed, including the account numbers assigned to me. I hope to resolve this issue promptly. Thank you.
Reported by GetHuman672785 on गुरूवार, १० मई २०१८, दोपहर ४:५७ बजे
Subject: Removal Request for LinkedIn Account from Google Search Hello, I am reaching out regarding my LinkedIn account that I deleted over a month ago. Despite my efforts to ensure a clean browsing history by deleting all cookies and browsers, my account continues to appear in Google searches. This is concerning as I no longer have an active account and do not wish for my information to be public. I kindly request that my name be removed from Google searches associated with my city and state as well as searches for just my name. If this is not resolved promptly, I may have to take further action. I appreciate your immediate attention to this matter. Thank you.
Reported by GetHuman673607 on गुरूवार, १० मई २०१८, रात ९:०३ बजे
I signed up for the premium free trial a month ago on March **, ****. I scheduled a reminder for today, May 10th, to cancel before the trial ends. However, when I tried to cancel on LinkedIn today, it won't take effect until June 10th, which seems unfair. I didn't receive any email reminders as my trial was ending, like I was supposed to on April *. I request a refund for this month's charge as I didn't receive any timely notifications regarding the trial end and subsequent billing. I tried calling to cancel but the number, [redacted], is disconnected. Thank you. - Pamela H.
Reported by GetHuman-phanamot on शुक्रवार, ११ मई २०१८, रात १२:४५ बजे
I recently encountered an issue with my LinkedIn account and needed to reset my password. After changing it successfully, I was prompted with a message stating my account had been restricted and that I needed to verify my identity by submitting my VA driver's license. Following the instructions, I received a confirmation email for the identity verification process. However, I have not received any further updates from LinkedIn regarding the status of my account. I rely on LinkedIn for my job search and networking, so having my account restricted is concerning. I am hoping to have this matter resolved promptly so I can continue utilizing my account without any restrictions. Your assistance in this matter would be greatly appreciated. Thank you. - T. K.
Reported by GetHuman-tekef on शुक्रवार, ११ मई २०१८, दोपहर ४:३९ बजे
My account has been restricted. I have access to my email and successfully reset my password. Despite challenges with captchas due to eyesight, I only invited a total of 6 people, viewing just 2 today. I'm unsure why LinkedIn requires ID verification. I've had the account for less than a week, applied for 2 jobs, and my profile includes accurate work and education details. As the sole active user, I believe I meet all requirements. I was abruptly logged out and made multiple login attempts after the restriction. Kindly reinstate my account, clarify the reason for the restriction, and provide guidance to prevent future incidents. Thank you.
Reported by GetHuman-aubreyah on शुक्रवार, ११ मई २०१८, शाम ७:३३ बजे
Dear LinkedIn Administration, I am facing ongoing harassment and threats from an individual named Dara Airasian. She accuses me of being a stalker, insists that I stop contacting her, and mentions visiting a past workplace to complain about me. She has also mentioned involving the police. Although I vaguely remember interacting with someone by that name on LinkedIn a year ago, I am uncertain. These messages are alarming, especially since she claims I arrived uninvited at her residence, despite my lack of knowledge about her address. I would appreciate it if you could investigate this matter as it is becoming increasingly troubling. Thank you, Joseph V.
Reported by GetHuman-investpm on शुक्रवार, ११ मई २०१८, रात ९:०७ बजे
LinkedIn forced me to upgrade my account to Sales Navigator, restricting my search capabilities without reason. After purchasing, I can't access Sales Navigator despite seeing the icon on my profile. Instead, I get redirected to a page with a blue screen showing my photo. Even after submitting support tickets, I receive no help. This situation has disrupted my plans, and I hope for a resolution soon. I have tried multiple web browsers to verify the issue. I seek technical assistance and fair compensation for the days I've been unable to use the product I felt pressured to buy. Bogus
Reported by GetHuman679500 on रविवार, १३ मई २०१८, रात १२:२५ बजे
Subject: Urgent: Refund Request for LinkedIn Learning Subscription To the LinkedIn Team, I am writing to express my extreme disappointment with my recent experience using LinkedIn Learning. I signed up for a subscription but decided to cancel it before the billing date. To my surprise, without any prior notice, I was billed $[redacted]. This amount surpasses the advertised annual cost of $[redacted] for LinkedIn Learning, a discrepancy that greatly concerns me. Upon requesting a refund, I was informed that I would still be charged the GST, which is unacceptable considering the situation was not due to any fault of my own. This lack of communication and professionalism on your part is truly disheartening. I have received a receipt confirming my refund request; however, the additional charges remain unresolved. I seek assurance from your team that a full refund will be processed without further complications. I want to clarify that my dissatisfaction stems solely from this billing issue and not from the quality of the LinkedIn Learning content, which I genuinely appreciate. I kindly request a prompt response acknowledging receipt of my concerns and confirming the full refund process. Thank you for your attention to this matter. Sincerely, Lizzie
Reported by GetHuman681738 on सोमवार, १४ मई २०१८, सुबह ९:०७ बजे
Dear Customer Support, I'm disappointed with the poor customer service experience I've had at LinkedIn despite being a premium member for the past two years. I've reported the issue multiple times but have not received any response. After canceling my premium membership due to the unresolved problem of not being able to access saved articles, I still did not receive any assistance. It's frustrating to encounter such lack of care and communication. I plan to share my negative experience with LinkedIn on various platforms to bring attention to this issue. Thank you for your help. Sincerely, Fahad
Reported by GetHuman-fahadreh on सोमवार, १४ मई २०१८, दोपहर १०:०६ बजे
Last week, my LinkedIn account got restricted on Thursday, May 10th. When I tried to log in, I was prompted to change my password, even though I had recently updated it. After following the provided link to reset my password, I was still unable to access my account and received a message indicating it had been restricted. I completed the "Verify your Identity" process and received a confirmation email promising assistance from the support team soon, but I haven't heard back from LinkedIn. I'm frustrated by the lack of communication and unable to reach out to them for help. As I am actively job seeking and rely on my LinkedIn account for communication, I am unsure of how to proceed to regain access. Your assistance is greatly appreciated.
Reported by GetHuman-tekef on सोमवार, १४ मई २०१८, शाम ६:३१ बजे
Subject: Urgent Assistance Needed with Premium Plus Account I am writing to express my frustration with the lack of progress on my ongoing issue regarding my Premium Plus account. Despite numerous attempts to reach out and follow up, I have not received any resolution. This has resulted in missed business opportunities, as the problem persists with no concrete solution in sight. I have been a loyal user for over a decade, and I urgently require access to my original account that is currently inaccessible. Despite providing multiple reference numbers and screenshots to illustrate the issue, the problem remains unresolved. The delay in addressing this matter is unacceptable, with repeated promises of assistance yielding no results. I implore you to prioritize this matter and rectify the situation promptly. The impact on my business and the inaccuracies in my account profile are causing significant financial losses and reputational damage. Your immediate attention to this issue is greatly appreciated. Sincerely, C. Burger
Reported by GetHuman-gasturbi on मंगलवार, १५ मई २०१८, सुबह ४:५६ बजे
Subject: Urgent Account Issue Needing Resolution I am reaching out to address the ongoing issues regarding my premium plus account. Despite multiple attempts to resolve the matter and numerous promises of assistance, there has been no progress. I have lost valuable business opportunities as a result of this unresolved situation. My original account, which I have held for over a decade, is inaccessible. Despite providing reference numbers and details through phone calls, emails, and online submissions, no action has been taken to rectify the situation. I have attached a screenshot showing my original portfolio, which has somehow become linked to a different account. The lack of communication and progress on this matter is extremely frustrating. I urgently need my original account restored. Your prompt attention to this matter would be greatly appreciated. Thank you, C. B.
Reported by GetHuman-gasturbi on मंगलवार, १५ मई २०१८, सुबह ४:५९ बजे
I am seeking urgent help to remove a specific item from my profile. The presence of this information, related to a case involving Transnet, is negatively impacting my professional reputation. I was unfairly dismissed by Transnet, a company embroiled in "state capture" allegations. I have taken steps, including contacting former Minister of Public Enterprises, Lynn Brown, as well as noting resignations within the company due to these issues. The current Minister, Pravin Gordhan, is now handling this matter. Removing this case from my profile is crucial as I have recently applied for a key position and wish to avoid any negative associations during the application process. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman-puti on मंगलवार, १५ मई २०१८, दोपहर १०:१२ बजे

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