Light In The Box Customer Service Issues

Our colleague offered you a voucher for the shipping costs, but due to a translation error, we initially misunderstood your intention. This is a reward of EUR 3.92. Your translation mistakes are your exclusive responsibility, and honestly, I do not care, just pay them and be done with it!! Missing €3.92/00, RESOLVED A DAMN. As an apology, we would like to refund you the shipping costs of EUR 3.92 as compensation for the wait. Is that okay with you? We will process the refund after your confirmation. CONFIRM. We apologize again for the inconveniences caused. But we appreciate your understanding and cooperation in advance. Best regards, Rebecca, LightInTheBox Customer Service. We have received your request! Our Customer Service will respond to you as soon as possible (WHEN WILL THAT BE??????????). The question ID number is: [redacted]0. According to our records, your refund has been processed in full. NO AND AGAIN NO!!!! PAY ME THESE DAMNED €3.92 THAT ARE NOT CREDITED, YOU ARE SO MISERABLE/UNRELIABLE/DESPICABLE/SCAVENGERS AND DISGUSTING...

Our colleague offered you a voucher for the shipping costs, but due to a translation error, we didn't understand your intent from the start. This is a reward of €3.92. Your translation mistakes are your sole responsibility, and honestly, I don't care. Just pay them! €3.92 missing, not resolved. As an apology, we would like to refund you the €3.92 shipping fee as compensation for the wait. Is that okay with you? We will process the refund after your confirmation. I confirm. We apologize for the inconvenience caused. We appreciate your understanding and cooperation. Regards, Rebecca, LightInTheBox Customer Service. Message sent to national press. We have received your request! Our Customer Service will respond as soon as possible (WHEN???????????). The question ID number is: [redacted]0. According to our records, your refund has been processed in full. NO and NO again! Pay me these darn €3.92 that are not credited. You are so miserable/unreliable/despicable/cheap and nasty... ANNA T. Email: [redacted]

Our colleague offered you a voucher equal to the shipping costs, but due to a translation error, we initially didn't understand your intent. This is a reward of 3.92 EUR. Your translation mistakes are solely your responsibility, and honestly, I couldn't care less, just pay them! MISSING €3.92/00, RESOLVED NOT AT ALL. As an apology, we would like to refund your shipping costs of EUR 3.92 as compensation for the wait. Is that okay with you? We will process the refund upon your confirmation. CONFIRMED. We apologize again for the inconveniences caused. We appreciate your understanding and cooperation in advance. Best regards, Rebecca, LightInTheBox Customer Service. Message sent to the national press. We have received your request! Our Customer Service will reply to you as soon as possible (WHEN???????????). The question ID number is: [redacted]0. According to our records, your refund has been fully processed. NO AND NO AGAIN!!! PAY ME THESE DAMN €3.92 THAT ARE NOT CREDITED, YOU'RE SO MISERABLE/UNRELIABLE/DESPICABLE/LOUSY AND DISGUSTING... A.T. Email: [redacted]

The charge will be displayed on your credit card statement as "PAYPAL *LIGHTINBOXL". The payment was sent to [redacted] from [redacted] The payment was made using Visa x-[redacted] for $23.55 USD. The invoice ID is Litb-[redacted][redacted]. If there are any issues with this transaction, you have [redacted] days from the transaction date to open a dispute in the Resolution Center. For further assistance, visit www.paypal.com/help. If you have an unresolved complaint after contacting PayPal, Inc. at 1-[redacted], direct your complaint to the Texas Department of Banking. Do not reply to this email. For help, log in to your PayPal account or contact us at 1-[redacted]. To change your email preferences, update your settings in your account profile.

I am experiencing difficulty with a lost package. USPS informed me that they are unable to locate it. Despite forwarding this information to the company, I continuously receive the same response that my package is on its way, which is not the case. The package was meant to be delivered on 11/30/20. The company has declined to refund me the $50 spent on the order placed on 11/12/20. I have reached out to them via email 2-3 times a week but have not received a satisfactory response. I am eager for the $50 to be refunded to my account promptly.

I reached out via email yesterday regarding an overdue shipment we have not received. You provided a new tracking number from USPS, but the post office informed me it's still in the warehouse in California, not yet shipped or assigned a USPS or UPS tracking number. Christmas is tomorrow, and we are eagerly awaiting the items we ordered. Your timely assistance in resolving this matter is crucial as we trusted you with our money, counting on your prompt delivery. My grandkids are eagerly awaiting their gifts, and it's essential to expedite the process.

I am extremely dissatisfied with the hoodie I ordered from your website. Despite following your advice to order a regular size, the 3XL I received looks more like a large. This was meant to be a Christmas gift for my son, and now I am reconsidering purchasing from your company in the future. The cost of returning the item, at $13.00 for shipping, is prohibitive, and I am disappointed in the quality of the product. I feel let down and will be discussing the matter with my credit card company to dispute the charge. I could have purchased a higher-quality Nike or name-brand hoodie for the same price. Your company will not receive positive feedback from me.

I am requesting a full refund for the order I placed on December 11, [redacted], with order number #[redacted][redacted]. Rather than rewards, I need the complete amount refunded as this was intended to be a Christmas gift, and I will now need to purchase something else. Despite my repeated efforts, I am disappointed that my issues were not resolved by the company. The order was processed with the wrong state despite my request to correct the address to [redacted] Parkcreek Dr. Seguin, TX [redacted] before shipping. This mistake resulted in the package being sent to the wrong state. I am seeking a full refund of $25.16 as I cannot rely on this site any longer or recommend it to others based on this experience. The late delivery to the incorrect address further complicates the situation.

I recently made a purchase of over $[redacted] from Light in the Box and noticed that I was double charged. Upon checking my account, the order status showed as unpaid and pending. I tried reaching out to customer service via text but unfortunately received no assistance. I am extremely frustrated with this situation as it has caused me undue stress, and I believe that steps should be taken to hold the company accountable for their errors. I am determined to pursue compensation for the inconvenience caused to me, my children, and my family who are now at risk of not receiving their Christmas gifts due to this issue.

I recently purchased the Ramax RB-M50 Portable Bluetooth speaker, a mini stereo speaker in a classic TV shape. It includes an alarm clock wake-up function with a tone alarm. I placed the order on December 3rd as a Christmas gift. I am eager to know when I can expect to receive it. Thank you, Wendy M.

I've been trying to reach you for 5 days because I need the address to return the package, but I haven't received a response in 5 days. I find it outrageous, and if this continues, you will hear from my lawyer. It's unacceptable that I haven't received the address; I can't do anything with the clothes!!! I want my money back and need the address to send it back to you.

I placed an order without creating an account beforehand. It has been two weeks since I ordered, expecting delivery in 4-7 business days. I'm disappointed that it hasn't arrived yet as it was meant to be a Christmas gift. I don't have a tracking number or email confirmation, but I see the transaction on my bank statement. Can you help me track the order's status?

Hello, I am inquiring about my order placed on 11/27. I realized the shipping address needs to be updated as it was mistakenly set to my home instead of the intended recipient. Despite being informed weeks ago that it was too late to change the address, I have yet to receive my order, any shipping details, or tracking information. I urgently need to speak with a representative as this was meant to be a Christmas present. My order number is [redacted]1, and unfortunately, I am unable to access my account. Your prompt assistance is greatly appreciated. Thank you.

I placed a large order on December 11th, and it was only shipped yesterday. I am concerned because I have not received a tracking number yet. The items I ordered were supposed to be Christmas presents. My order number is # [redacted][redacted]. I would appreciate it if someone could provide me with information about the status and location of my order. The estimated delivery date keeps changing, causing me some distress. Your assistance is greatly appreciated. Thank you, and Merry Christmas.

I recently received a package containing only 5 out of 6 items from my order, while expecting 2 shipments. My daughter in Mexico placed the order, but the items were supposed to be delivered to my address in New Jersey. I handle the credit card payments for her purchases. The order consisted of tee shirts and hoodies for my daughter, son-in-law, and their three children. Although the items are beautiful, the sizes are not accurate. Most items are larger than requested and labeled. Unfortunately, this makes them unusable for us, so I need to return them for a refund, with the company covering the return shipping costs. The order number is: [redacted]7, and I am still waiting for the last item to arrive.

Sehr geehrte Damen und Herren, Ich bitte höflichst um Zusendung eines Retourenscheins für meine Bestellung mit der Bestellnummer #[redacted]7. Es handelt sich um einen Herren Pullover "Winter Workout Fleece Hoodie" in der Größe M und Farbe Dunkelgrau sowie einen Damen Pullover "Hoodie Sweatshirt" mit einer einfarbigen Katzen-Grafik in der Größe M und Farbe Grau. Mit freundlichen Grüßen, Gottschall

Dear Customer Service, I am writing regarding my recent order number [redacted][redacted], which consisted of two items. Upon receiving the parcel, I noticed that the EU power supply for the camera was missing, preventing me from testing it. Additionally, the player I received does not support the MP4 format as listed in the specifications. I am inquiring about the possibility of a refund for these issues. Could you please provide me with a list of formats supported by the player, confirming that MP3 and JPG are compatible? Thank you for your assistance. Sincerely, Zsolt Szabari

Hello, I purchased a black mini projector from your store back in September. Regrettably, the projector is not functioning correctly, so I kindly request a replacement. I am willing to return the defective unit to you. Furthermore, there was a puff of smoke when I attempted to power it on! It is frustrating that the projector is not working after waiting for so long. I can provide a video if needed. Thank you, S. Vogas

Sehr geehrte Damen und Herren, Wir haben das Kleid, das Sie uns liefern sollten, bis heute nicht erhalten. Es sind nun bereits über zwei Wochen vergangen, seit es an den Namen Mohammad Azizullah in der Andernacherstr. 6b in [redacted] München geliefert werden sollte. Bitte informieren Sie uns darüber, was los ist, da es sich um ein Geburtstagsgeschenk handelt, das preisgünstig sein sollte. Wir bitten darum, es schnellstmöglich zu versenden und uns Bescheid zu geben. Leider haben wir die Bestellnummer nicht mehr, da wir das Paket nicht zurückgeschickt haben. Es ist lediglich als bezahlt bei Paypal vermerkt. Hier ist jedoch noch eine Nummer, die wir von Paypal erhalten haben: Litb-[redacted][redacted]. Vielen Dank.

I made an order for a shirt (size XXL) and a face mask totalling $38.76 on 12/14/20. However, the shirt I received was small, fitting a child, instead of XXL. I plan to keep the mask but need to return the wrongly sized shirt. Concerned after reading negative reviews about returns, I hope my experience will be smooth. How can I go about returning the shirt? - Judy LaGrange