I hope they see the light, in the box, or otherwise and realise how important customer service is to increased sales.

GetHuman-tumbleho's customer service issue with Light In The Box from October 2020

5 views | 3749 similar | 0 following
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The issue in GetHuman-tumbleho's own words
i ordered binnoculars from light in the box which eventually arrived but they are defective .they cost £*** *when i logged in to my account with light in the box it says i have no orders ,so if i have no orders i cannot access the online service for a return ticket for a refund. its like my order does not exist on their system. I can find no way of contacting them because their system will not let me because i allegedly have no orders even though i received the goods. It also says my e-mail has not been confirmed even although they e-mail me offers and deals. *many thanks Kenny.

GetHuman-tumbleho did not yet indicate what Light In The Box should do to make this right.

I am a new customer
have tried light in the box website but can find no way of contacting them if i have orders that apparant.ly dont exist, which is nonsense.
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Light In The Box

Customer service issue
Reported by GetHuman-tumbleho
Oct 4th, 2020 - 7 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3749 others
0 customers following this

Timeline

GetHuman-tumbleho started working on this issue
Oct 4th, 2020 7:51pm

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