Hello, it's been * months now and i came home from work and the lights i returned to china were on my doorstep! i have no idea why they have sent them back to me so i'd appreciate your help as what to do next

GetHuman-nigwilli's customer service issue with Light In The Box from September 2020

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The issue in GetHuman-nigwilli's own words
I am looking for an update of the status of my return*refund and the UK Royal Mail Tracking says it is still pending since July and I sent the package on the **th June.*I looked at the local delivery partner tracking and the last entry on it shows as being accepted on the **th August **** and handed over to the airlines in Shanghai.*I find this delay unacceptable and would appreciate your assistance in resolving this issue, my tracking ref is RN*********GB**Screendump of the Chinese partner tracker is below for reference*** RN*********GB ****-**-** **:**:** Handed over to Airlines *****-**-****:**:**AcceptanceGB*****-**-****:**:**Departure from International Sorting CenterGB***:**:**Departure from Office of ExchangeGB*****-**-****:**:**Dispatched from Office of ExchangeGB*****-**-****:**:**Handed over to AirlinesBeijingCity*****-**-****:**:**Arrival at Regional Sorting CenterBeijingCity*****-**-****:**:**Departure from Regional Sorting CenterBeijingCity*****-**-****:**:**Arrival at Regional Sorting CenterGuangzhou*****-**-****:**:**Item Presented to Customs Guangzhou*****-**-****:**:**EMEGuangzhou*****-**-****:**:**Dispatched from Office of ExchangeGuangzhou*****-**-****:**:**Departure from Regional Sorting CenterGuangzhou*****-**-****:**:**Arrival at Regional Sorting CenterShanghaiCity*****-**-****:**:**Handed over to AirlinesShanghaiCity* *Copyright China Post Group. All Rights Reserved

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Light In The Box

Customer service issue
Reported by GetHuman-nigwilli
Sep 30th, 2020 - 2 years ago
Not resolved
Seen by 38 customers so far
Similar issue to 3752 others
0 customers following this

Timeline

GetHuman-nigwilli started working on this issue
Sep 30th, 2020 8:18pm
GetHuman-nigwilli indicated the issue is not fixed yet.
Oct 16th, 2020 7:23pm
GetHuman-nigwilli indicated the issue is not fixed yet.
Oct 16th, 2020 7:29pm
GetHuman-nigwilli indicated the issue is not fixed yet.
Oct 20th, 2020 8:48am