Hi I ordered over ***.** worth of Nail polish, nails equipments, nail designs, nail dryer, everything that’s have to do with nails. I was hoping to still get my items if not I want a full refund ASAP. Thank you

GetHuman4884443's Missing Order issue with Light In The Box from May 2020

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The issue in GetHuman4884443's own words
I was trying to get my items or get my full refund ASAP. ... My name is Lisa Wright and I ordered over ***.** worth of items from Light in the Box. The items were to be mailed to **** Bostian Drive, Fayetteville, NC ***** within *-* business days. It’s been over * weeks. I haven’t received no confirmation, no items or anything. When I try to track my order, it states I have no order. I have my bank statement where it shows the money was taken out my account for Light in the Box. I want to know if I am not going to receive my items, then how can I get my refund ASAP?*You can also contact me at ***-***-**** or *****@***.com. I will be contacting BBB: Better Business Bureun ASAP.
They don’t realized that I am frustrated and very disappointed in which when I type in on light in the box website to track my order, it states I have no order but my bank statements says otherwise, I feel like I have been scammed therefore, I have to take the next step in order to get this issue resolved ASAP.
They could make it fight by shipping my items overnight, if not sending my refund overnight.
I am a new customer. I really expect them to do what they say they would do by shipping out my items in *-* business days.
I tried contacting them by email, dailing an international number, and going back to their website as well. I tired contacting a customer service number that they have listed in their website as well.
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Light In The Box

I am trying to use all nail products.. nail dryer, nail designs, entire nail sets that has everything to do with nails.
Missing Order issue
Reported by GetHuman4884443
May 29th, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 3529 others
0 customers following this

Timeline

GetHuman4884443 started working on this issue
May 29th, 2020 3:58am
GetHuman4884443 indicated the issue is not fixed yet.
May 30th, 2020 11:38am
GetHuman4884443 indicated the issue is not fixed yet.
May 30th, 2020 11:50am
GetHuman4884443 indicated the issue is not fixed yet.
May 30th, 2020 12:45pm
GetHuman4884443 indicated the issue is not fixed yet.
May 30th, 2020 12:50pm
GetHuman4884443 indicated the issue is not fixed yet.
May 30th, 2020 12:50pm