Light in the box charged me twice for one order I placed. They even shipped on two dif...

GetHuman4039433's Refund a Charge issue with Light In The Box from December 2019

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The issue in GetHuman4039433's own words
I was trying to get a refund on a second order they charged me for the SAME thing ! ... Light in the box charged me twice for one order I placed. They even shipped on two different order numbers. They charged me two different amounts on the following order numbers:*On November **, ****, they charged me $**.** on their order *****************. Then they charged me $**.** on their order *****************, on Nov **, ****. I only ordered one of the following: **L Bike Rack Bag Waterproof Dust Proof Wearable Bike Bag Nylon Bicycle Cycle Bag Cycling*Bike*Waterproof Zipper in the color Red. I am unable to reach them to refund me the money for the one bag extra they sent and charged me for. The company is in China and very difficult to reach. *An addendum to the problem.....the "customer service" responded to me regarding their taking the liberty to charge my card twice, for the same product. Their "remedy" is to "keep the extra product and give it to a friend". This is in lieu of sending the product back with hefty shipping charges to China (which they will not incur). Then, a customer service rep tried to bargain with me and asked if I would take **% and then **% refund (not of the shipping charges though). I refused the offers. I was not able to get across to this company that this was THEIR MISTAKE and that in order to "make it right" (I don't believe this is in their vocabulary), to just refund me, have me just keep this other bag, and tighten up their order department....make this a valuable lesson to their company to not arbitrarily charge someone charge card twice for the product, and then try to wangle their way out of THEIR mistake and ask me to "share the burden" from a mistake THEY made. I, as the customer, deserve to have a refund. I've already taken matters into my own hands seeing as I can't get through to their Customer Service intelligently enough, and contacted my credit card company, who are investigating this whole ludicrous issue. I reported it as fraud, seeing as they wanted to bargain with me and share their mistake. As far as I'm concerned, Customer Service at Light In the Box, fell way short of handling this properly, which is to just let me keep it OR send me a free shipping label, and refund me ***% of the charges. Again, as I mentioned at the beginning of my "review", don't deal with this company ! ! ! * ** Thank you, Barbara Brown. ***-***-****. B*****@***.com.
Customer Service should realize that it is their company's mistake and not ask me to incur any of their costs. It was totally handled inappropriately. This would not happen in the US.
They need to refund me for the product ***% and not expect me to ship the product back without a free shipping label. They can send ME the money to ship it back, seeing as they already took the liberty to charge me a *nd time for the same item.
I am a brand new customer, but I will not order from them in the future. I advise others to not deal with them either.
Contacting their customer service doesn't seem to help with this issue. They keep wanting me to share their burden of the mistake. I finally contacted my credit card company's fraud division to see if they can assist. I've never experienced anything like this before. I am totally disappointed in this company.
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Light In The Box

A Bike Pack
Refund a Charge issue
Reported by GetHuman4039433
Dec 4th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 1573 others
0 customers following this


GetHuman4039433 started working on this issue
Dec 4th, 2019 2:55pm

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