Light In The Box Customer Service Issues

I had added various men's clothing items to my cart, intending to apply the "free shipping" coupon. However, upon checkout, I discovered that the products I selected do not qualify for the coupon. The shipping cost for my current order is $22.78, and the coupon states a maximum savings of $12. I kindly ask for the $12.00 discount to help cover the shipping expenses. I cannot proceed with this purchase due to the confusion caused by the shipping coupon. The order in question is #[redacted]4, under the name Eric C. Thank you.

I made a purchase of 2 items on July 5th under order #[redacted]8. The package arrived on July 18th. Unfortunately, I haven't been able to view my order in my account every time I check. This is causing issues because I need to return one of the items within 14 days of reception, but without access to the order, I can't generate the return ticket with the necessary details. I've been struggling to reach out to customer service and have sent messages on the online support Facebook page, but the responses have not addressed my concerns. I'm feeling extremely frustrated by the website's customer service. I need guidance on how to return an item when I can't locate the order in my account. Can you assist me promptly? My name is Karen Noll.

I ordered 2 items on July 5th and they arrived on July 18th. I want to return one item, but I can't locate my order in my account to initiate the return process within the 14-day window. I have tried reaching out to customer service via online support on Facebook three times with no success. Can anyone assist me in returning the item with order number #[redacted]8 under the name Karen Noll? Please send any guidance to [redacted]

Hello, I placed an order with number #[redacted]7 under the name Terry Lageweg from the Netherlands. I ordered two tank tops in grey. However, the order notification I received shows that I ordered one tank top in dark grey and one striped tank top in white when I actually wanted the striped tank top in grey. Could you please adjust the order before shipping? I would appreciate being kept informed about this issue. Best regards, Terry Lageweg from the Netherlands

Subject: Urgent Customer Service Concern Hello, I am reaching out regarding an issue with my recent order. I initially purchased a memory stick for SEK [redacted], but was later informed that the price had increased to SEK [redacted]. I have clearly stated my preference to receive the item at the original price, as that is why I made the purchase. I have not received any response to my emails addressing this situation. Instead, I have been contacted about purchasing more items, which is not acceptable given the current circumstances. At this point, I am left with two options: 1. Please honor our agreement and send me the memory stick I paid for. 2. Alternatively, refund the amount I paid. I expect a resolution within a week (by August 12th) along with confirmation of your chosen course of action. Failure to comply will lead me to escalate this matter to the authorities and share my experience on social media to inform others about the situation. It is important to me that this issue is resolved promptly as I feel misled by your practices. Thank you for your attention to this matter. Sincerely, T.J.

Hello, I recently made a purchase of a memory stick from you for SEK [redacted]. However, I was later informed that the actual price is SEK [redacted], which I find unacceptable. I have repeatedly stated my willingness to proceed only at the originally agreed price of SEK [redacted], or else I expect a refund as paying more was never part of the agreement. It has been disappointing not to receive any response to my emails addressing this issue; instead, I continue to receive promotional emails from your company. There are two simple choices for you to make now: 1. Honor the initial price of SEK [redacted] for the memory stick I paid for. 2. Refund my money promptly. Please communicate your decision by August 12th, and provide details of the action you will take. Failure to respond will force me to escalate this matter to the appropriate authorities and share my negative experience with your company on social media. I feel genuinely deceived by this situation. Thank you, Torbjörn Järnum

Subject: Order Issue with Memory Stick Dear Customer Service, I hope this message finds you well. I am reaching out regarding an order I placed for a memory stick on August 5, [redacted]. Initially, I paid SEK [redacted] for the item. However, I was informed a few days later that the price had increased to SEK [redacted]. I have repeatedly expressed my preference to purchase the stick at the original price of SEK [redacted] as I firmly believe that was the agreed amount. I have not received any response to my emails addressing this issue. Instead, I have received promotional emails from your company. I kindly request one of the following resolutions within a week, by August 12, [redacted]: 1. Deliver the memory stick at the agreed upon price of SEK [redacted]. 2. Refund the full amount of my payment. Failure to comply will result in me escalating this matter to relevant authorities and sharing my experience on social media platforms. I feel disappointed by the lack of communication and customer service in this situation. Thank you for your urgent attention to this matter. Best regards, Torbjörn J.

Hello, I submitted the following message to LIGHTINTHEBOX on August 5, [redacted], and as of now, I still have not received any responses. Hello, I made a purchase of a memory stick from your website and immediately paid SEK [redacted]. Later, you informed me that the correct price is SEK [redacted]! I have stated multiple times that I insist on receiving the memory stick at the agreed price of SEK [redacted] (which I believed was correct - otherwise, I would not have paid that amount). If this cannot be honored, then I would like a refund. I cannot pay SEK [redacted] and receive nothing in return. I can find the same memory stick at a lower price than SEK [redacted] elsewhere. I have sent numerous emails regarding this matter, but I have not received any replies. Instead, I have received emails from your company trying to sell me more products! You now have two options: 1. Deliver the memory stick I purchased. 2. Refund my money. If I do not hear back from you by August 12 at the latest regarding your decision and the course of action, I will escalate this issue to the authorities and share my experience on social media, detailing the poor customer service I have received. I feel deceived by your practices. Best regards, Torbjörn Järnum

Hi there, I am reaching out with an issue I've had regarding a recent purchase from LIGHTINTHEBOX. I placed an order for a memory stick and paid SEK [redacted] for it. Shortly after, I was informed that the price was actually SEK [redacted]. I replied stating I would only proceed if the item was sold at the originally stated price, as I cannot pay more than agreed upon. Despite my emails, there has been no resolution. Instead, I have received promotional emails from the company, which is frustrating. I have given them the options to either honor the initial price or refund my money. If I do not receive a response by August 12th, I will take further action. I feel let down by the lack of communication and transparency in this situation. Best regards, Torbjörn J.

After multiple emails, I finally obtained the return address to send my Rockbros cycle helmet back to Lightinthebox. I had trouble accessing their website for returns and had to mail it back using Royal Mail Tracked service, which cost £15. The package was expected to reach China in 6 days, but it has been several weeks now with no update despite sending 3 follow-up emails. This experience has highlighted the poor customer service reputation of Lightinthebox. I am waiting for confirmation from them that my return is in progress and a £43 refund will be issued, excluding the shipping cost. Moving forward, I will stick to purchasing from reputable English companies to avoid similar issues. Wishing you better luck with resolving your concerns with Lightinthebox. Best regards, Rachel Best.

I placed an order on May 23, [redacted] and have yet to receive it. When I check my LightInTheBox account and view my orders, I don't see the order listed. However, I have the order number from my confirmation email. I contacted customer service twice but haven't received a clear resolution. This delay is affecting my work and income. I had to cancel appointments due to the missing items. I'm disappointed with the service and plan not to shop here again. I left a negative review on Trustpilot, and if this matter isn't resolved promptly with either the delivery of my order or a refund, I will escalate through PayPal and social media. My order number is #[redacted]8. Please address this matter urgently to avoid further action.

I ordered dress item # [redacted][redacted] on September 1. The screenshot I have of the purchase indicated it would be shipped within 4 to 7 business days. The dress should have arrived by September 10, but as of September 14, it's still in transit. Since lightinthebox.com missed the shipping deadline, I am requesting a full refund. I also expect a shipping label to return the item if it eventually shows up. I have a screenshot of the order details with the shipping information. I have asked LIGHTINTHEBOX to refund the purchase amount and shipping charges to my credit card. Additionally, I requested them to email a new shipping label for returning the dress if it does arrive.

I recently purchased your [redacted] mink lashes thick item. It was shipped to me on September 19th. However, UPS left a note stating no one was home to accept the delivery. I was home all day and did not hear a knock on the door. I expected a redelivery the following day, but it did not arrive. There was no drop location noted on the UPS notice. Can you please track the package for me and arrange for redelivery to my address on file? My name is Ayesha Salahuddin, and I reside at [redacted] Goodfellow Blvd Apt C, Saint Louis, MO [redacted]. My order number is [redacted][redacted]. For any inquiries, please reach me at [redacted] or by email.

I opened a ticket with them, but it was closed without resolving my issue. Despite this, my recent emails have gone unanswered. The product I received is vastly different from what was advertised - the material, color, and even the strong plastic smell are disappointing. Returning it will incur an additional cost of EUR 20,-, which is not a feasible option. With my unanswered messages and closed ticket, I am at a loss for how to proceed. The email provided seems to be for bulk orders only, not for customer support. I am hopeful they will direct my concerns to the appropriate department.

I opened a ticket with customer service, but it was closed without resolving my issue. Unfortunately, my recent emails have gone unanswered, leaving me with no way to follow up. The pu-leather jacket I received differs significantly from the advertised product. The material and color don't match the description, and it has a strong plastic odor. Returning it would incur an additional EUR 20 fee on top of what I already paid. With no response to my messages and the closed ticket, I feel like I have run out of options. I am requesting a full refund and will only send the item back if provided with a free shipping address.

I reached out to LITB and a ticket was generated. However, they have closed the ticket without resolving my issue. I have not received any responses to my recent emails, and closing the ticket has left me unable to continue communicating with them. The pu-leather jacket I received differs significantly from the advertisement. The material and color are not as described, and there is a strong plastic smell. Returning it would incur an additional cost of EUR **,-, which is not ideal. Given their lack of response and the closed ticket, I am left with no recourse. I am seeking a full refund and the option to return the item to a free shipping address.

I attempted to make a purchase on the app multiple times, but each time it prompted me to try again, resulting in unsuccessful orders. However, I noticed that my account was charged for all three attempts, leaving me without the ordered items. I have reached out through email, Facebook, and Instagram but have not received any responses. It's disappointing to see the lack of customer service reflected in the feedback on your social media platforms.

Hello, I recently placed an order on LightInTheBox, but only received a partial shipment. Despite trying to contact them multiple times, they claimed the delivery failed and the items were sent back. After expressing my intention to place a new order combining the missing bike gloves with upcoming items, they did not respond. I then brought up the fact that I had purchased insurance, which should guarantee either delivery of the products or reimbursement, but they failed to address this. All my follow-up messages were marked as "closed" or "resolved" without any actual resolution. I demand to either receive my complete order or a refund promptly. I find it unacceptable to be treated this way as a customer, especially after paying for express delivery. The order only showed up on the LightInTheBox app two months later, coincidentally right after I messaged you for help. Please assist me in resolving this matter, as I expect to either get my package or a refund based on the insurance I purchased.

Good afternoon, I made a purchase from your store about three weeks to a month ago, but I have not received my order yet. My order number is [redacted]6. The package was meant to be delivered to Michigan. I used my credit card for payment and arranged for it to be shipped to a friend's house. Kindly contact me at [redacted] instead of contacting the recipient. My name is Michael Corbin, and I am eagerly waiting to hear from you soon. The order was meant to be a surprise, but it has not reached its destination as planned. Please reach out to me at [redacted]. Thank you, and have a great day.

I would like more information on the shoes I purchased. I paid for expedited shipping, but haven't received any email confirming they've been shipped. I need them for a wedding next Saturday. If I don't receive them by next Friday, I will need a refund. I need a phone number to speak with someone about this issue urgently. I've checked the tracking number provided, but it doesn't show any details yet. It's been a week since I placed the order. The order number is [redacted][redacted]. I hope to receive the shoes in time for the event. Thank you and have a nice day.