I ordered a dress and accessories for a Peaky Blinders themed fancy dress party. I orde...

GetHuman-ssmrvll's customer service issue with Light In The Box from May 2019

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The issue in GetHuman-ssmrvll's own words
I ordered a dress and accessories for a Peaky Blinders themed fancy dress party. I ordered it on ********** (dd*mm*yyyy), expecting it to take *-* working days as stated on the website. However it was only after I paid for the items that I was notified that it was going to be * DAYS to deliver. I had to go to a more popular retailer to order a dress and accessories similar to what I had ordered through Light In The Box. Through this other website, I was able to get my outfit together, on time, and when I returned to my home address, after the themed party, I found out that the package from LITB was delivered. **I tried to contact Customer Service about this (tickets ********, ********* and ******** for your reference) but for ticket ******** I have had NO response since **********, asking "Would you please tell us the reason of the return ?", which I replied to the same day. I have yet to get a response to my reply, and I am in danger of losing out on my refund, through no fault of my own. **I have the package ready to be returned but look at TICKET ********* for more information. **I am getting angry with the lack of customer service and communication, as I feel that Light In The Box does not want to part with my money for the exchange of returned items and are making the situation extremely difficult and prolonged.**Can you send me in your reply to this message a BARCODE*QR CODE as soon as possible?**I will NOT hestitate to ask for legal advice if this query is not resolved immediately.

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Light In The Box

Customer service issue
Reported by GetHuman-ssmrvll
May 5th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 5532 others
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GetHuman-ssmrvll started working on this issue
May 5th, 2019 11:22pm