Hi my coustomer ordered a external mount shower valve for his shower. The type that has...

GetHuman-danander's customer service issue with Light In The Box from April 2019

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The issue in GetHuman-danander's own words
Install external shower valve but lower pipe faucet connection leaks and missing parts!! ... Hi my coustomer ordered a external mount shower valve for his shower. The type that has the valve and shower pipe all mounted on the outside of tile. Anyway. There must be somesort of fitting or something missing that hooks the pipe to the actual faucet. All it came with is * rubber flat washers that did not keep from leaking. Water sprays out from pipe to faucet connection and am sure its missing something that seals that joint up.
Need repacement pipe in oil rubbed bronze with what ever makes the pipe and faucet joint water tight!!!!!!
I keep sending my coustomers to you....!!!!
Yes .. product missing parts wrong diagram *parts list
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Light In The Box

Customer service issue
Reported by GetHuman-danander
Apr 9th, 2019 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 5038 others
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Timeline

GetHuman-danander started working on this issue
Apr 9th, 2019 4:27pm
GetHuman-danander indicated the issue is not fixed yet.
Apr 9th, 2019 8:56pm
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Apr 9th, 2019 9:02pm
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Apr 9th, 2019 9:06pm
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Apr 10th, 2019 4:39pm
GetHuman-danander shared this issue with others over email
Apr 10th, 2019 4:40pm
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Apr 10th, 2019 4:41pm
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Apr 10th, 2019 4:42pm
GetHuman-danander indicated the issue is not fixed yet.
Apr 10th, 2019 4:42pm

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