I was looking at a gown on your website - "A-Line Jewel Neck Floor Length Chiffon*Sequi...
GetHuman-bzehnwir's customer service issue with Light In The Box from February 2019
Help with my Light In The Box issue
First: share to improve GetHuman-bzehnwir's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bzehnwir's next move: go to the Light In The Box help center.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bzehnwir will want to follow the link below to head to their help center. We will check on GetHuman-bzehnwir later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-bzehnwir may need:
Account username and Account password
The issue in GetHuman-bzehnwir's own words
I was looking at a gown on your website - "A-Line Jewel Neck Floor Length Chiffon*Sequined Sparkle & Shine Prom*Formal Evening Dress with Sequin by TS Couture" - and need it in a color similar to champagne. I see that the color options include khaki and ivory, but when I choose those color options, the dress does not show up in those colors (as most other dresses do). I don't want to pay to ship * color swatches, can you email me pictures of this gown in those colors?*Thank you.
GetHuman-bzehnwir did not yet indicate what Light In The Box should do to make this right.
I have an issue with Light In The Box too
How GetHuman-bzehnwir fixed the problem
We are waiting for GetHuman-bzehnwir to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.