I have received an incorrect item from you** I ordered from you a Stainless steel Ros...

GetHuman-mariazow's customer service issue with Light In The Box from February 2019

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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman-mariazow's own words
I have received an incorrect item from you** I ordered from you a Stainless steel Rose Gold creative imitation diamond face analogue charm watch as described on the enclosed packing slip.** Item number .. S************. ** But that is not what I received.** I got sent a bluish grey stainless steel mans watch.** (On the the Edge brand). ** I do not have a Light in the box account with you. ** However, I was very Dissapointed to see this when I opened the package & realised you had got it so wrong...**Please explain how I return this item to a return address & receive a full refund from you including the postage charge. Kindly recredit my account as soon as possible.** Many Thanks. M. Hynes...
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Light In The Box

Customer service issue
Reported by GetHuman-mariazow
Feb 15th, 2019 - 8 mons ago
I have an issue with Light In The Box too
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Seen by 2 customers so far
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GetHuman-mariazow started working on this issue
Feb 15th 8:10pm