I ordered dinosaur pajamas and a pair of slippers on November **th, but never got any c...

GetHuman1714793's customer service issue with Light In The Box from December 2018

1 view
 | 
2783 similar
 | 
0 following
Help with my Light In The Box issue
First: share to improve GetHuman1714793's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1714793's next move: go to the Light In The Box help center.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1714793 will want to follow the link below to head to their help center. We will check on GetHuman1714793 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1714793 may need:
Account username and Account password
The issue in GetHuman1714793's own words
I ordered dinosaur pajamas and a pair of slippers on November **th, but never got any confirmation from you, so I thought I probably didn’t finish the ordering process. I ordered both items again last evening, and got the confirmation that my payment went through, today. Now I just opened my credit card bill and see that I was charged $**.** from you for the Nov. **th order that did apparently go through. I haven’t received that order yet? Can you please check into this ASAP because now I was charged for * orders that are the same. I need the second order cancelled and refunded back to my account, and am assuming I should be receiving the first order any minute... thanks so much! Any questions, my number is ***-***-**** ty
GetHuman1714793 did not yet indicate what Light In The Box should do to make this right.
I have an issue with Light In The Box too
How GetHuman1714793 fixed the problem
We are waiting for GetHuman1714793 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Light In The Box's attention and get better help faster. Tap below to get started.
Having Light In The Box issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1714793 fixes it.
This email address isn't valid

Light In The Box

Customer service issue
Reported by GetHuman1714793
Dec 8th, 2018 - 6 mons ago
I have an issue with Light In The Box too
Not resolved
Seen by 1 customer so far
Similar issue to 2783 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1714793 started working on this issue
Dec 8th, 2018 1:53am