My parcel never arrived ( due to being held as unbeknown to me it had charges to pay) I...

GetHuman1644392's customer service issue with Light In The Box from November 2018

4 views
 | 
2481 similar
 | 
0 following
Help with my Light In The Box issue
First: share to improve GetHuman1644392's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1644392's next move: try the Light In The Box help center again.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1644392 will want to follow the link below to head to their help center. We will check on GetHuman1644392 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1644392 may need:
Account username and Account password
The issue in GetHuman1644392's own words
My parcel never arrived ( due to being held as unbeknown to me it had charges to pay) I purchased the item in Sept. I tracked the item and it is now on its way back to China. I have asked repeatedly for a refund and keep being sent generic emails to follow the tracking. I have also been told that I cannot receive a refund until the item is returned to them. I am getting nowhere with what is happening and am out of pocket by £**. I want a refund.
GetHuman1644392 did not yet indicate what Light In The Box should do to make this right.
I have an issue with Light In The Box too
How GetHuman1644392 fixed the problem
We are waiting for GetHuman1644392 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Light In The Box's attention and get better help faster. Tap below to get started.
Having Light In The Box issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1644392 fixes it.
This email address isn't valid

Light In The Box

Customer service issue
Reported by GetHuman1644392
Nov 28th, 2018 - 9 mons ago
I have an issue with Light In The Box too
Not resolved
Seen by 4 customers so far
Similar issue to 2481 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1644392 started working on this issue
Nov 28th, 2018 12:41pm