My parcel never arrived ( due to being held as unbeknown to me it had charges to pay) I...
GetHuman1644392's customer service issue with Light In The Box from November 2018
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The issue in GetHuman1644392's own words
My parcel never arrived ( due to being held as unbeknown to me it had charges to pay) I purchased the item in Sept. I tracked the item and it is now on its way back to China. I have asked repeatedly for a refund and keep being sent generic emails to follow the tracking. I have also been told that I cannot receive a refund until the item is returned to them. I am getting nowhere with what is happening and am out of pocket by £**. I want a refund.
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