I cannot process my return according to the instructions on your web page because I don...

GetHuman-peterber's customer service issue with Light In The Box from November 2018

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Help with my Light In The Box issue
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GetHuman-peterber's next move: find and follow the right step-by-step guide.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-peterber will need to dig through the advice provided by Light In The Box, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-peterber can let us know if they help or not.
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Top Tip from another customer
Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman-peterber's own words
I cannot process my return according to the instructions on your web page because I don't have an account. I logged in via my facebook account. So there is no record of my order. However I have all the documentation ie, PACKING LIST, with all my items on it, and the product numbers on each package. Lightinthebox claims it is easy to return items but I am finding it very hard and frustrating. I just want to return the items and get a full refund. I didn't even try them on. I opened a few packages and could easily tell by looking at them that they were not XXXL. Each was too short, didn't even make it over my belt buckle, and I doubt I could even get them on if I tried. I usually measure a company by its customer service but am already getting a bad taste in my mouth here. Please make this right, and I will be a customer for life. The product numbers are as follows: *) Men's Basic*Street chic T-shirt, solid color black, size xxxl (quantity, *)* S***********j* *) Men's Weekend Long Sleeve Slim Pullover - Solid Color ed V-Neck, Red, size XXXL (quantity -*) S***********P* *) Men's Basic Long Sleeve Slim Pullover - Solid Colored -Neck Colored Black* Size XXXL (Quantity *) S***********O* *) Men's basic Cotton T-Shirt - Solid Colored Round neck*Long Sleeve, Colored: Black, Size XXXL (Quantity *) S***********J* *) Men's Cotton T-Shirt - Solid Colored Round Neck*Long Sleeve, Colored Black* Size - (quantity *) S***********J* *) Men's Basic Cotton Slim T-shirt - Solid Colored*Long Sleeve, Color Navy Blue* Size XXXL (Quantity - *) S***********A* *) Men's Work Plus Cotton Slim T-shirt - Solid ColoredBasic Spread Collar*Long Sleeve, Color Black* size XXXL, (quantity *) S***********P* *) Men's Work Plus Cotton Slim Shirt - Solid Colored Basic Spread Collar*Long Sleeve, Color Black, Size XXXXL, (Quantity *) S***********O. Total number of items - ** Pick Plan ID : ******** Order * ********

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Light In The Box

Customer service issue
Reported by GetHuman-peterber
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 2458 others
0 customers following this


GetHuman-peterber started working on this issue
Nov 27th, 2018 5:22pm

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