I cannot process my return according to the instructions on your web page because I don...
GetHuman-peterber's customer service issue with Light In The Box from November 2018
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Top Tip from another customer
Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman-peterber's own words
I cannot process my return according to the instructions on your web page because I don't have an account. I logged in via my facebook account. So there is no record of my order. However I have all the documentation ie, PACKING LIST, with all my items on it, and the product numbers on each package. Lightinthebox claims it is easy to return items but I am finding it very hard and frustrating. I just want to return the items and get a full refund. I didn't even try them on. I opened a few packages and could easily tell by looking at them that they were not XXXL. Each was too short, didn't even make it over my belt buckle, and I doubt I could even get them on if I tried. I usually measure a company by its customer service but am already getting a bad taste in my mouth here. Please make this right, and I will be a customer for life. The product numbers are as follows: *) Men's Basic*Street chic T-shirt, solid color black, size xxxl (quantity, *)* S***********j* *) Men's Weekend Long Sleeve Slim Pullover - Solid Color ed V-Neck, Red, size XXXL (quantity -*) S***********P* *) Men's Basic Long Sleeve Slim Pullover - Solid Colored -Neck Colored Black* Size XXXL (Quantity *) S***********O* *) Men's basic Cotton T-Shirt - Solid Colored Round neck*Long Sleeve, Colored: Black, Size XXXL (Quantity *) S***********J* *) Men's Cotton T-Shirt - Solid Colored Round Neck*Long Sleeve, Colored Black* Size - (quantity *) S***********J* *) Men's Basic Cotton Slim T-shirt - Solid Colored*Long Sleeve, Color Navy Blue* Size XXXL (Quantity - *) S***********A* *) Men's Work Plus Cotton Slim T-shirt - Solid ColoredBasic Spread Collar*Long Sleeve, Color Black* size XXXL, (quantity *) S***********P* *) Men's Work Plus Cotton Slim Shirt - Solid Colored Basic Spread Collar*Long Sleeve, Color Black, Size XXXXL, (Quantity *) S***********O. Total number of items - ** Pick Plan ID : ******** Order * ********
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