I ordered a Fornite hoodie from this website and the money was taken out of my account...

GetHuman-tassia's customer service issue with Light In The Box from November 2018

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The issue in GetHuman-tassia's own words
I ordered a Fornite hoodie from this website and the money was taken out of my account in the amount $**.** but on the website its saying the order is pending. I ordered this ** hours ago and its still pending and I don't know why. On the website its saying like I never paid for it. The money has been taken out my account. I need to know whats going on cause I can get my money back. My order number is ****************
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Light In The Box

Customer service issue
Reported by GetHuman-tassia
Nov 2nd, 2018 - a mon ago
I have an issue with Light In The Box too
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Seen by 1 customer so far
Similar issue to 1872 others
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Timeline
GetHuman-tassia started working on this issue
Nov 2nd 2:50pm