Shoes strap came broken,necklace beads fell off I didn't even open the package it's in

GetHuman-apostlev's customer service issue with Light In The Box from October 2018

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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman-apostlev's own words
The problem: Shoes strap came broken,necklace beads fell off I didn't even open the package it's in
GetHuman-apostlev did not yet indicate what Light In The Box should do to make this right.
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Light In The Box

Customer service issue
Reported by GetHuman-apostlev
Oct 22nd, 2018 - a yr ago
I have an issue with Light In The Box too
Not resolved
Seen by 4 customers so far
Similar issue to 1670 others
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Timeline
GetHuman-apostlev started working on this issue
Oct 22nd, 2018 4:16pm