I have told this story on the light in the box website several times already with no re...

GetHuman-mekimeki's customer service issue with Light In The Box from October 2018

Help with my Light In The Box issue
The issue in GetHuman-mekimeki's own words
I have told this story on the light in the box website several times already with no results* I bought a Nubia M* *.* smart phone* It arrived at my house * months after I paid for it* A few months passed and the phone literally exploded in my hands when I switched it on* I contacted Light in the box and have been waiting and waiting for them to do something* Luckily I was not injured because the explosion occured under the glass* but it was very very frightening and their lack of action thus far shows how little they care for this customer and future customers* I want my legal rights as a customer* I want every all of the **,*** Japanese yen I paid for the faulty phone returned to me* The screen in the Nubia M* *.* smart phone is an AMOLED screen and this is a technology which is not ready for the market because of faults like screen burn and exploding screens* A screen engineer who researched OLED displays told me this, so I'm quite sure that I am not the only customer who has had this happen to them* Nubia and light in the box knowingly put a faulty product up for sale* That amounts to fraud* They have also manipulated and hidden comments I have made and a supervisor said to me and this is also a kind of fraud* Although this experience was a traumatic one, I am not claiming physical injury* I do have a problem now to take my very important private data out of the broken phone because the screen is completely black when I turn on the power* All I want is justice* Light in the box, Nubia to refund my money***,*** Japanese yen

GetHuman-mekimeki did not yet indicate what Light In The Box should do to make this right.

How GetHuman-mekimeki fixed the problem
the stars mixed in the issue explanation is not helpful* seems like a kind of censorship
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Light In The Box

Customer service issue
Reported by GetHuman-mekimeki
Oct 17th, 2018 - 4 years ago
GetHuman-mekimeki shared how to fix
Seen by 9 customers so far
Similar issue to 1569 others
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GetHuman-mekimeki started working on this issue
Oct 17th, 2018 5:31am
GetHuman-mekimeki shared this issue with others over email
Oct 17th, 2018 5:32am
GetHuman-mekimeki confirmed the issue is fixed. Hooray!
Oct 17th, 2018 5:32am

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