I have emailed about a return and was told it was a custom fit and it was not. It was...
GetHuman-lsapp's customer service issue with Light In The Box from October 2018
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GetHuman-lsapp's next move: go to the Light In The Box help center.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lsapp will want to follow the link below to head to their help center. We will check on GetHuman-lsapp later to make sure it's all set or try to help escalate.
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Tip from another customer
Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman-lsapp's own words
I have emailed about a return and was told it was a custom fit and it was not. It was a simple order of a product in a size **, nothing custom about it at all. I do not understand why this cannot be returned and furthermore do not understand why a reputable company does not have a customer service phone line.
GetHuman-lsapp did not yet indicate what Light In The Box should do to make this right.
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