I purchased a thermostatic Shower and it leaks and I will need replacement parts to fix...

GetHuman-sullis's customer service issue with Light In The Box from September 2018

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Help with my Light In The Box issue
GetHuman-sullis's next move: find and follow the right step-by-step guide.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sullis will need to dig through the advice provided by Light In The Box, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sullis can let us know if they help or not.
The issue in GetHuman-sullis's own words
I have gotten a response form an email I sent, but it is not solving my problem. They tell me to log into my orders and do a return authorization. Well that is all well and good, but they do not have an order for this in their in my orders, so that said I can not request a return. All I need is information on the faucet I purchased a year ago. I no not have the Manufacturer information nor the... ... I purchased a thermostatic Shower and it leaks and I will need replacement parts to fix it. There is a * year warranty.
I can not do what they are asking...
Give me information on the product I purchased from them.
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Light In The Box

Customer service issue
Reported by GetHuman-sullis
Sep 18th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 1254 others
0 customers following this
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Timeline

GetHuman-sullis started working on this issue
Sep 18th, 2018 2:04am
GetHuman-sullis indicated the issue is not fixed yet.
Sep 20th, 2018 1:46pm
GetHuman-sullis indicated the issue is not fixed yet.
Sep 20th, 2018 1:47pm
GetHuman-sullis indicated the issue is not fixed yet.
Sep 20th, 2018 1:53pm
GetHuman-sullis indicated the issue is not fixed yet.
Sep 20th, 2018 1:54pm
GetHuman-sullis indicated the issue is not fixed yet.
Sep 20th, 2018 1:54pm

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