Despite over ** attempts to contact customer service. All website assistance links are fraudulent. I want to return an item, without address can not do so. This company should advertise no returns and save customers like me unnecessary stress and expens.
GetHuman925004's customer service issue with Light In The Box from July 2018
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Instructions on how to return an order can be found here www.lightinthebox.com/knowledge-base/c1028/a3012.html
The issue in GetHuman925004's own words
I was trying to get a return address to send the leotard back and get a full refund of£**.** ... I ordered ladies leotard size **. I received child's size * years. I have tried at least ** times to get return details. The company sends ticket number, a few hours later an email arrives saying resolved. When indeed it is not, I doubt that anyone has looked at my emails at all. I have also tried accessing customer service via your website. This site looks impressive...but it is a fake, clock on customer services.. blank, click on how to return blank, there is no process allowing access to customer service. I want to return this item so I need the return address details. I also once the leotard has been returned a full refund.*Louise Walkup
Firstly it is disappointing that despite ordering the correct size, in accordance with their size guide the leotard was clearly a child's not an adult size. Secondly not having the leotard for the event that was planned. Thirdly being out of pocket, the funds could be used to buy from a reputable company. Lastly the huge frustration and time to try, clearly an impossibility, to contact the company
I want a return address and a full refund. One blogger suggested a web site that links directly to lightinthebox. Unfortunately that just leads to the same avenue I have been trying which continually states issue resolved, when nothing has...no return address given
I paid on time, and had the service been of an acceptable level, I would have been a regular customer buying more items
Just staring on my journey of finding avenues to complain, I do not have Facebook so will continue to use any Google blogs I can find. Although I am so angry as a matter of principle I may seek more formal route
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