Unable to complete order but charge was sent to credit card company

GetHuman-carolof's customer service issue with Light In The Box from July 2018

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Help with my Light In The Box issue
GetHuman-carolof's next move: go to the Light In The Box help center.
Light In The Box doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-carolof will want to follow the link below to head to their help center. We will check on GetHuman-carolof later to make sure it's all set or try to help escalate.
The issue in GetHuman-carolof's own words
Place order ... I was trying to place an order but whenever I entered my credit card info it was rejected, and yet I got a fraud alert from my credit card company asking if I had placed an order and approved this charge.*I also received * emails from m.lightinthebox asking why I hadn't completed my order.
Is there a problem with website?*Unable to complete order when entering my payment method.
Want to be able to place order
New customer. I expected to be able to place order without all kinds of problems.
Tried a different credit card and had same problem.
I have an issue with Light In The Box too
How GetHuman-carolof fixed the problem
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Light In The Box

Mother of bride dress
Customer service issue
Reported by GetHuman-carolof
Jul 24th, 2018 - 10 mons ago
I have an issue with Light In The Box too
Fixed
Seen by 7 customers so far
Similar issue to 767 others
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Timeline
GetHuman-carolof started working on this issue
Jul 24th, 2018 3:11pm
GetHuman-carolof shared this issue with friends on Facebook
Jul 24th, 2018 3:11pm
GetHuman-carolof indicated the issue is not fixed yet.
Jul 24th, 2018 4:39pm
GetHuman-carolof indicated the issue is not fixed yet.
Jul 24th, 2018 4:46pm
GetHuman-carolof indicated the issue is not fixed yet.
Jul 24th, 2018 4:46pm
GetHuman-carolof indicated the issue is not fixed yet.
Jul 27th, 2018 9:09pm