GetHuman-velvelc's customer service issue with Light In The Box from June 2018
Help with my Light In The Box issue
The issue in GetHuman-velvelc's own words
placed an order and checked out ... Hi, **I placed an order (Xiaomi Robot Vacuum Cleaner ). When I checked out, the webpage said that the credit card was declined. So I tried other cards and tried several times. I thought the transaction was not successful. **However, I received a notice after from several banks that saying those trying were all successful. So I ended up paying * times for just * item. **I was so surprised that I didn't even receive a confirmation letter then your company had processed the payment for * times with falsely showing "declined". **Now I have cancelled the orders. Please check with the refund.
I didn't even receive a confirmation letter then light in the box had processed the payment for * times with falsely showing "the card is declined".
I am new customer. It is really surprise me!!
I am trying to call the customer service and found out there is no contact no.
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