over charged payment

GetHuman-velvelc's customer service issue with Light In The Box from June 2018

Help with my Light In The Box issue
The issue in GetHuman-velvelc's own words
placed an order and checked out ... Hi, **I placed an order (Xiaomi Robot Vacuum Cleaner ). When I checked out, the webpage said that the credit card was declined. So I tried other cards and tried several times. I thought the transaction was not successful. **However, I received a notice after from several banks that saying those trying were all successful. So I ended up paying * times for just * item. **I was so surprised that I didn't even receive a confirmation letter then your company had processed the payment for * times with falsely showing "declined". **Now I have cancelled the orders. Please check with the refund.
I didn't even receive a confirmation letter then light in the box had processed the payment for * times with falsely showing "the card is declined".
Refund
I am new customer. It is really surprise me!!
I am trying to call the customer service and found out there is no contact no.
I have an issue with Light In The Box too
How GetHuman-velvelc fixed the problem
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Light In The Box

(Xiaomi Robot Vacuum Cleaner )
Customer service issue
Reported by GetHuman-velvelc
Jun 13th, 2018 - 9 mons ago
I have an issue with Light In The Box too
Fixed
Seen by 4 customers so far
Similar issue to 463 others
0 customers following this
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Timeline
GetHuman-velvelc started working on this issue
Jun 13th, 2018 4:09pm
GetHuman-velvelc indicated the issue is not fixed yet.
Jun 13th, 2018 4:09pm
GetHuman-velvelc indicated the issue is not fixed yet.
Jun 13th, 2018 4:09pm
GetHuman-velvelc indicated the issue is not fixed yet.
Jun 13th, 2018 4:14pm