I paid $**.** for custom sizing on my wedding dress and this dress is approx *” too big...

GetHuman706973's customer service issue with Light In The Box from May 2018

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The issue in GetHuman706973's own words
I paid $**.** for custom sizing on my wedding dress and this dress is approx *” too big in the bust and is gaping approx *” on each side.Also, the tulle down the center seam on the back of the dress is mis matched. I’ve ordered from them before and not had any issues. Highly disappointed that this does not fit. My wedding Date is in just a few weeks and I’m requesting a refund because I don’t feel like this can be returned, altered and then shipped back to the US in time.
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Light In The Box

Customer service issue
Reported by GetHuman706973
May 22nd, 2018 - 6 mons ago
I have an issue with Light In The Box too
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Seen by 3 customers so far
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GetHuman706973 started working on this issue
May 22nd 5:18am