LiftMaster Customer Service Issues

Last year, I contacted customer service because my garage door was malfunctioning during the freezing -40-degree winter nights. They advised me to unplug it for 48 hours, which I did, but the issue persisted. This continued, even with a new wall pad button that cost $[redacted]. Recently, I woke up to find my garage door wide open again, with the heat on, causing me concern about the safety of my belongings stored inside. I purchased a Lifmaster jackshaft motor in [redacted], but the recurring problem has made me doubt its reliability. I fear for the security of my tools and toys.

My Chamberlain half-horsepower LiftMaster garage door opener is malfunctioning. When I press the button, the door comes down but stops at various points. It got jammed down, and when I released the bar, it only goes down and does not reverse back up. The springs and sensors seem fine, indicating an issue with the unit itself. It appears to be stuck in the down position and won't come back up. I require assistance with this problem.

I require assistance. I own two swing gates equipped with your CSW24V operators. When I command them to open, they take about 5 seconds to respond before opening. Although they open and stop properly at their limits in both directions, they are linked for communication through wiring, not wirelessly. The issue is that the beeper keeps sounding the whole time the gates are in motion, giving the impression that they are out of sync. I have tried installing new batteries in both and resetting the limits on both, but the beeping persists while the gates are moving. Any suggestions would be appreciated. Thank you in advance. - R.

I received an invitation from [redacted] to use the myQ app, but my prior account, [redacted], predates the invite, causing the synchronization to fail. I then made a new account, [redacted], anticipating to accept the invitation. Unfortunately, the invite still showed as expired on this new account, leading us to seek customer support. The invitation was sent multiple times within a span of 10-15 minutes. As we worked on troubleshooting this issue, the garage door had to be manually closed due to a false freeze alarm. I'd like to use the account [redacted] with the invitation from [redacted] You can delete [redacted] If unable to resolve, please delete both [redacted] and [redacted], and I'll create a new account simultaneously with the next invitation. It seems there are glitches with the timing of the new invites as they show as expired almost immediately. Let me know your thoughts on this frustrating matter.

I bought an 8550WLB garage opener yesterday, October 29, [redacted]. Today, I registered for the "My Q" account with my email and password. When attempting to log in to set up the opener using the My Q app on my iPhone 7, I keep getting an error message saying "Wrong Credentials." It claims the username or password is incorrect. I checked the information I entered during signup, and it seemed accurate as it didn't keep me on the signup page. How can I access the system?

This morning, I tried opening the garage door, but it only opened a little before closing abruptly. There was a snapping sound as it shut, and the door wouldn't open afterward. My LiftMaster [redacted], installed less than 3 years ago, had its gear drive shaft sheared off. Typically, these machines are meant to last 15 to 20 years. The technician mentioned several instances of the same issue with this model over the past year, with 4 callouts for broken shafts this week alone. Despite regular maintenance by a reputable company, I'm disappointed by this premature failure. How can I go about getting a replacement for this part?

Our gated community recently installed a new Liftmaster CAPXLV gate operator system. We are facing challenges in programming the autoselect buttons in our vehicles to operate the gates. While we can easily control our garage doors with the vehicle transmitters, we are struggling to do the same for the gates. I am disappointed that Liftmaster has introduced a gate operator system like the CAPXLV that does not support rolling code modulation. This limitation might be causing the company to lose potential customers in gated communities like ours. I am seeking guidance on whether the CAPXLV system can be integrated with an opener that uses rolling code modulation. Your assistance is appreciated.

I recently installed the LA500 gate operator for dual swing gates and connected the close and open direction monitored eyes to the control panel. However, I am encountering error code 75, which indicates a problem with the open direction eye at the expansion board input. Even though I have an expansion board, I am only using the eye input on the control panel and have verified that there are no obstructions and the wiring is correct, with both eyes displaying solid blue lights. While the gate closes properly, it does not open due to the system requiring an open eye input at the expansion board, even though it should not be necessary as the open and close eye inputs are managed by the control panel.

Dear Concerned Party, I would like to bring to your attention my recent purchase of a garage door, LiftMaster opener, and 2 remotes with installation from Rob at Dependable Doors in Puyallup, Washington on October 10, [redacted], just two years ago. Unfortunately, the remotes are no longer functioning and cannot be reprogrammed with the opener, despite efforts to clear and reprogram them by Tony and Chelsea in customer service. According to Rob, the memory in the unit, particularly the logic board, may be compromised, as it is beyond its one-year warranty period. The cost to repair it through a dealer is approximately $[redacted], while replacing it with a new opener may amount to around $[redacted]. As a retiree on a fixed income, I find these expenses burdensome, especially considering my previous opener lasted 22 years trouble-free. I am reaching out to request your assistance in either replacing or repairing the unit in question. Your prompt attention to this matter would be greatly appreciated. Best regards, Nancy P. [redacted]

I am attempting to register my product's warranty. Each time I input the model number (WLED) along with the serial number [redacted]CIB, the model number gets deleted and I receive an error saying it's a mandatory field. I have thoroughly checked the opener, and WLED is the only model number I can locate. How can I proceed with registering my warranty? If you are unable to assist, kindly guide me to the appropriate department. Thanks, FRAN.

Seeking Dual Trolley Modification Guidance: I am preparing to install a 24 Ft. wide overhead sectional door in a Pre-engineered all-steel Building. I require drawings detailing the rough-in backing required to mount the trolley system during the building's construction. The tracks will be mounted on steel, and I need the precise locations for ceiling mounts. Additionally, I need the rough-in height from the top jamb of the door opening and the total height of the system from floor to ceiling. Information on the model, size of the operator to use, and mounting instructions are also essential. Despite efforts, I haven't been able to obtain this information from any local dealers near St. Louis, MO or in Southwestern Illinois. I manage the design, sale, and erection of pre-engineered steel structures for Excel Building Solutions in O'Fallon, IL, collaborating with dealers for door sales and installation bids. This is the first time I am specifying this trolley system, and any assistance and support provided would be greatly appreciated. Thank you for your help. Respectfully, Jake Showalter.

I have a gate closing controller model number SL[redacted]U. We had an issue with the wireless monitoring sensors on the edges (2 pieces for open and close). I removed both sensors from the receiver and reinstalled them. Everything went smoothly with no faults on the master controller. However, during testing, I'm only receiving input from the opening edge sensor on the master controller. The proper LED comes on, but there's no input from the gate closing edge sensor, and the gate doesn't interrupt when the edge is pressed. The closing edge sensor seems to be working fine as the red LED on the transmitter lights up when pressed. We also have a Photoeye in the gate closing area, which stops the gate from closing. Please advise on what could be happening. You can reach me at [redacted]. My name is Ziggy.

I have a LiftMaster garage door opener with a wall switch and (2) remotes. Recently, I tried to install an outdoor keypad but ended up unable to use the remotes or wall switch to operate the garage door, even though they were working fine before. The serial number is 0B00 6C8 E7C and the part number is 050ACTWF MC. Despite following the garage door opener's instructions, I couldn't set a working 4-digit code after multiple tries. Could you please give me guidance on how to fix this problem? Thank you,

My garage door opener is currently displaying a flashing blue light because it has no internet connection, as my garage is far from my condo. I am unable to set up additional universal remote controls using the yellow learn button. Some of the older original controllers still work. I am looking to temporarily turn off internet access in order to set up additional remote controllers and then restore the internet access. I purchased my condo new from the builder, Lennar, just two years ago. During the first year, the builder provided all the support for internet access for the garage operation, but that support has now stopped.