I bought my son an iPhone * in March or this year as he had his previous phone for over...

GetHuman-jenwing's customer service issue with Lifeproof from August 2018

2 views | 37 similar | 0 following
Help with my Lifeproof issue
First: share to improve GetHuman-jenwing's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-jenwing to get a Lifeproof rep on the line!
Always use the GetHuman Phone to call Lifeproof. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-jenwing may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-jenwing's own words
I bought my son an iPhone * in March or this year as he had his previous phone for over * years and had taken good care of it. I purchased a Lifeproof case to protect because I heard they were even better than an Otterbox which her previously had. He dropped the phone (in the Lifeproof case) a couple of weeks ago and the screen crackled badly. It was not dropped from an unusually high place just pocket to concrete. The phone and the case are less than * months old! The case is the Fre case for an iphone***s. I have been quoted ** to fix the screen but it cracked near the HOME button so it seems loose. I am assuming this will need to be changed for an additional fee. I am super disappointed in a case that says its better than military proof. I paid **.** plus tax at Staples in Regina, Saskatchewan Canada for a total of **.**. Now it will cost me at least the same to have the phone fixed. I have a Lifeproof case on my phone as well but I will not buy another one if this is what happens. Sincerely, Jennifer Wing

GetHuman-jenwing did not yet indicate what Lifeproof should do to make this right.

How GetHuman-jenwing fixed the problem

We are waiting for GetHuman-jenwing to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Lifeproof customer problems.
How Do I Track My Lifeproof Order?How Do I Make a Lifeproof Warranty Claim?
Do you have a customer issue as well?
We can help you get Lifeproof's attention and get better help faster. Tap below to get started.
Having Lifeproof issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jenwing fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jenwing
Aug 17th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 37 others
0 customers following this


GetHuman-jenwing started working on this issue
Aug 17th, 2018 2:32am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers