I bought my son an iPhone * in March or this year as he had his previous phone for over...

GetHuman-jenwing's customer service issue with Lifeproof from August 2018

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The issue in GetHuman-jenwing's own words
I bought my son an iPhone * in March or this year as he had his previous phone for over * years and had taken good care of it. I purchased a Lifeproof case to protect because I heard they were even better than an Otterbox which her previously had. He dropped the phone (in the Lifeproof case) a couple of weeks ago and the screen crackled badly. It was not dropped from an unusually high place just pocket to concrete. The phone and the case are less than * months old! The case is the Fre case for an iphone***s. I have been quoted ** to fix the screen but it cracked near the HOME button so it seems loose. I am assuming this will need to be changed for an additional fee. I am super disappointed in a case that says its better than military proof. I paid **.** plus tax at Staples in Regina, Saskatchewan Canada for a total of **.**. Now it will cost me at least the same to have the phone fixed. I have a Lifeproof case on my phone as well but I will not buy another one if this is what happens. Sincerely, Jennifer Wing

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Lifeproof

Customer service issue
Reported by GetHuman-jenwing
Aug 17th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 37 others
0 customers following this

Timeline

GetHuman-jenwing started working on this issue
Aug 17th, 2018 2:32am

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