When I talked to your "Off Shore" customer service about my renewal, I was told the Pri...

GetHuman5927703's I need to speak to customer se issue with LifeLock from April 2021

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The issue in GetHuman5927703's own words
When I talked to your "Off Shore" customer service about my renewal, I was told the Privacy Monitor would not be renewed automatically, but if I wanted to use it I would be billed per use! Now I see it has been renewed automatically!?!?!?**Take the Privacy Monitor OFF and credit my account immediately please. When I tried Privacy Monitor, I received a message that basically I had to get myself off Truth Finder and Private Eye! That is now what I call worth the price. **If I cannot call and work with a customer service person in the USA and have to deal with Off Shore people, I will need to consider whether I want your monitoring service or not. Off Shore NEVER is helpful as it was when I talked with someone in the USA. My latest call is a good example of that ... they say anything to get you off the phone ... not okay Norton LifeLock!!!!!!! **Also ... since Norton has taken over, only PC's benefit from from of the services not Mac's ... another not okay!**Since writing the above yesterday, I have had a chat, numerous calls to customer service reps around the world and have spent hours trying to get the Privacy Monitoring for $**.** canceled because it is a worthless service. After many more calls the only people that finally helped was Raul in the Philippines who transferred me to Alexander who finally cancelled the Privacy Monitoring. LifeLock why you hooked up with Norton is beyond me! Norton does not work on Mac's and the Privacy Monitoring that I signed up for in December came up with an answer of "Request Unavailable." You can look it up to see the exact words. So I paid for nothing!

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I need to speak to customer se issue
Reported by GetHuman5927703
Apr 6th, 2021 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 137 others
0 customers following this


GetHuman5927703 started working on this issue
Apr 6th, 2021 6:15am