Attached is an email I received regarding renewal of Lifelock. I was suspicious in tha...

GetHuman5312842's I need to speak to customer se issue with LifeLock from September 2020

Help with my LifeLock issue
The issue in GetHuman5312842's own words
Attached is an email I received regarding renewal of Lifelock. I was suspicious in that the cost was too high and it was a different product. I called them and had a meaningless conversation, almost but not quite in english, resulting in me alledgedly cancelling my subscription. Then, they wanted to get into my computer to delete some software so that I wouldn't be bothered again. Told them where to go and hung up. **Are you aware of this?**Copy of email follows.**Payment Receipt *******-*****-ETNY* * *Dear Customer,**Thank you for your recent order(s)*We sent this E-mail to notify you that your Order *TRF ******-**********. has been processed successfully.* *Need assistance with this order? - Call *(***) ***-***** *Track your delivery!***Order Summery:*Date: **-**-*****Order No: ******-***********Product: Symantec LifeLock Home and SOHO Edition.*Vaid till: **-**-*****Amount : $***.********Thank you for your order(s).*Need assistance, call *(***) ***-**** (Customer Services)** **** All rights reserved.

GetHuman5312842 did not yet indicate what LifeLock should do to make this right.

How GetHuman5312842 fixed the problem
Two things. *) I called the scammers phone number and after ** minutes determined that this was a scam. Advice - Do not respond at all to the email saying that your subscription has been upgraded and paid for. And *) do not expect any help, recognition, or appreciation for bringing a scam presented here to Lifelock Norton's attention. Note: I have never wasted so much time trying to figure out how to email, text, chat or call any service provider as I did with Lifelock.
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I need to speak to customer se issue
Reported by GetHuman5312842
Sep 29th, 2020 - 2 years ago
GetHuman5312842 shared how to fix
Seen by 15 customers so far
Similar issue to 98 others
0 customers following this
Items needed
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Billing address
Answers to security questions


GetHuman5312842 started working on this issue
Sep 29th, 2020 3:43pm
GetHuman5312842 confirmed the issue is fixed. Hooray!
Sep 29th, 2020 8:43pm