Attached is an email I received regarding renewal of Lifelock. I was suspicious in tha...

GetHuman5312842's I need to speak to customer se issue with LifeLock from September 2020

Help with my LifeLock issue
The issue in GetHuman5312842's own words
Attached is an email I received regarding renewal of Lifelock. I was suspicious in that the cost was too high and it was a different product. I called them and had a meaningless conversation, almost but not quite in english, resulting in me alledgedly cancelling my subscription. Then, they wanted to get into my computer to delete some software so that I wouldn't be bothered again. Told them where to go and hung up. **Are you aware of this?**Copy of email follows.**Payment Receipt *******-*****-ETNY* * *Dear Customer,**Thank you for your recent order(s)*We sent this E-mail to notify you that your Order *TRF ******-**********. has been processed successfully.* *Need assistance with this order? - Call *(***) ***-***** *Track your delivery!***Order Summery:*Date: **-**-*****Order No: ******-***********Product: Symantec LifeLock Home and SOHO Edition.*Vaid till: **-**-*****Amount : $***.********Thank you for your order(s).*Need assistance, call *(***) ***-**** (Customer Services)** **** All rights reserved.

GetHuman5312842 did not yet indicate what LifeLock should do to make this right.

How GetHuman5312842 fixed the problem
Two things. *) I called the scammers phone number and after ** minutes determined that this was a scam. Advice - Do not respond at all to the email saying that your subscription has been upgraded and paid for. And *) do not expect any help, recognition, or appreciation for bringing a scam presented here to Lifelock Norton's attention. Note: I have never wasted so much time trying to figure out how to email, text, chat or call any service provider as I did with Lifelock.
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LifeLock

I need to speak to customer se issue
Reported by GetHuman5312842
Sep 29th, 2020 - 2 years ago
Fixed
GetHuman5312842 shared how to fix
Seen by 15 customers so far
Similar issue to 98 others
0 customers following this
Items needed
Account name
Account email address
Social Security Number
Date of birth
Billing address
Answers to security questions

Timeline

GetHuman5312842 started working on this issue
Sep 29th, 2020 3:43pm
GetHuman5312842 confirmed the issue is fixed. Hooray!
Sep 29th, 2020 8:43pm