Got an alert from Experian saying my credit score had been changed and FICO reduced., l...

GetHuman-rprocass's customer service issue with LifeLock from August 2018

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The issue in GetHuman-rprocass's own words
Got an alert from Experian saying my credit score had been changed and FICO reduced., last month persons unknown had applied for * credit cards on a hard check. Life Lock alerted us and we were able to have them cancelled and and the record expunged by the credit agencies. Also put a ** day fraud alert hold for any credit agency activity etc. on TU, Exper, and Equifax. I’m not sure what’s going on here and why I didn’t get an alert from Life Lock? Since I pay you folks $*** per year to monitor activity!
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LifeLock

Customer service issue
Reported by GetHuman-rprocass
Aug 9th, 2018 - a yr ago
I have an issue with LifeLock too
Not resolved
Seen by 2 customers so far
Similar issue to 88 others
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Timeline
GetHuman-rprocass started working on this issue
Aug 9th, 2018 3:58pm