My parents, Rose and Puckett Willis, subscribed to LifeAlert. In April ****, they went...

GetHuman2956488's customer service issue with Life Alert from May 2019

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The issue in GetHuman2956488's own words
My parents, Rose and Puckett Willis, subscribed to LifeAlert. In April ****, they went into nursing care. I notified LifeAlert of this fact and provided requested evidence that they were then in care and no longer in need of LifeAlert. I also notified LifeAlert of the location of the equipment (garage of my parent's home, door unlocked, since the house was no longer occupied and I live several hours from their residence. I assumed (wrongly) that this was handled. I had no way of knowing, since I did not get their credit card bills, that LifeAlert was CONTINUING to charge them every month. My father's assistant, who handled bill paying, was unaware that the service had been cancelled.*Both of my parents died recently. I am the estate representative and estate attorney. I was shocked to find that LifeAlert had been making unauthorized charges for the last ** years. I want an immediate refund, as I have a fiduciary duty to the estate both as the administrator and the estate's attorney.*Jennifer Willis
I am being told that I did not indicate what LifeAlert should do to "make it right". READ THE EMAIL!!!!!!!!! I want a refund of the unauthorized charges.
GetHuman2956488 did not yet indicate what Life Alert should do to make this right.
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Life Alert

Customer service issue
Reported by GetHuman2956488
May 20th, 2019 - a mon ago
I have an issue with Life Alert too
Not resolved
Seen by 8 customers so far
Similar issue to 38 others
0 customers following this
Timeline
GetHuman2956488 started working on this issue
May 20th 9:46pm
GetHuman2956488 indicated the issue is not fixed yet.
May 24th 2:47pm
GetHuman2956488 indicated the issue is not fixed yet.
May 24th 2:47pm
GetHuman2956488 indicated the issue is not fixed yet.
May 24th 2:49pm