Re: Your Liberty Mutual Auto policy documents are now available.*L*L SAENZ*to Liberty...

GetHuman5538162's Coverage question issue with Liberty Mutual from December 2020

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The issue in GetHuman5538162's own words
Re: Your Liberty Mutual Auto policy documents are now available.*L*L SAENZ*to Liberty, Liberty, me** minutes agoDetails*This is absolutely INSANE!! I have never had to do so much for an auto policy before. Im beginning to think i made a mistake when switching * auto policies and a homeowner policy to liberty Mutual. **Both my policies have been changed BY YOU for the PIP choices. It should be option * with ask drivers excluded. I have sent over two different letters from BCBS with the required information and requested information from you guys. This is going on a month now that I HAVE HAD to basically jump through hoops to get the info you guys are requesting. And it has been one gigantic headache for me to say the least. I have sent this doc over no less than ** times and not a weird from you guys, no changes made to either policy. *The policies NEED updated to reflect the ORIGINAL amounts and coverages that were selected and what I and my husband agreed too and thought we were getting. *My insurance company covers auto accidents, it is in black and white in the docs I have sent several times. **I don't understand what the problem or the hold up is???? This is very very frustrating and irritating. I am literally about to cancel ALL policies with liberty Mutual and take my business elsewhere. You guys were quick to change my policy? Also my husband has been added to MY policy when I do NOT want him on there. He has his OWN policy and is covered under that policy so, he does not need to be on mine. My policy is AOV ************His is AOV ***********.**Thanks, Leandra Saenz

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Liberty Mutual

Coverage question issue
Reported by GetHuman5538162
Dec 9th, 2020 - a year ago
Not resolved
Seen by 30 customers so far
Similar issue to 292 others
0 customers following this

Timeline

GetHuman5538162 started working on this issue
Dec 9th, 2020 7:40pm

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