Wrong acct number - Pay bill - Took money from someone else's checking

GetHuman621899's customer service issue with Liberty Mutual from April 2018

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Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
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The issue in GetHuman621899's own words
Pay bill ... Wrong acct number
Took money from someone else's checking
Pay my bill
I have an issue with Liberty Mutual too
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Liberty Mutual

Insurance
Customer service issue
Reported by GetHuman621899
Apr 23rd, 2018 - 5 mons ago
I have an issue with Liberty Mutual too
Not resolved
Seen by 4 customers so far
Similar issue to 81 others
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Timeline
GetHuman621899 started working on this issue
Apr 23rd 5:14pm