Wrong acct number - Pay bill - Took money from someone else's checking

GetHuman621899's customer service issue with Liberty Mutual from April 2018

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Help with my Liberty Mutual issue
Before contacting them, items GetHuman621899 may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
GetHuman621899's next move: have a Liberty Mutual rep call.
Always use the GetHuman Phone tocall Liberty Mutual. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman621899's own words:
Pay bill ... Wrong acct number
Took money from someone else's checking
Pay my bill
Help with my Liberty Mutual issue
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Liberty Mutual

Insurance
Customer service issue
Reported by GetHuman621899
Apr 23rd, 2018 - 3 mons ago
I have an issue with Liberty Mutual too
Not resolved
Seen by 3 customers so far
Similar issue to 54 others
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Timeline
GetHuman621899 started working on this issue
Apr 23rd 5:14pm